As the Sales and Operations Manager overseeing North and South Carolina, I am responsible for managing all aspects of sales, operations, and team performance across multiple locations. My key focus is driving growth while ensuring operational efficiency and alignment with company objectives.Key Responsibilities:Sales Team Leadership: Hire, build, and train a high-performing sales team, guiding them toward meeting and exceeding sales targets.Office & Warehouse Management: Oversee daily office tasks and supervise the warehouse production team, ensuring smooth day-to-day operations.Team Development: Manage recruitment, training, and team development initiatives to optimize performance across multiple departments.Key Achievements:Achieved $1M in Sales: Successfully reached $1M in sales within the first 8 months, driving rapid growth in the region.Launched New Sales & Production Team in Raleigh: Spearheaded the recruitment and launch of a new sales and production team in Raleigh, significantly expanding our regional footprint.Strategic Partnership with Santee Cooper: Negotiated and established a key partnership with Santee Cooper in Myrtle Beach, which was previewed in late 2024 and will fully launch in 2025. This partnership is set to drive long-term growth and brand visibility in the area.

* Direct Sales, Training, and Operational Leadership over sales teams in Charlotte, Raleigh, Cleveland, Indianapolis, and Detroit* Oversaw a 25%-50% increase in sales metrics over the past 90 days while maintaining a 100pt NPS score* Introduced and implemented several new systems and routines due to the Asurion/Enjoy takeover

* Handpicked to transfer verticals and move to direct local management of 15-35 sales professionals* Increased local sales metrics through staff training, accountability, and measurable systems

* direct leadership of Charlotte sales team and warehouse operations* part of leadership team covering Columbus, Cleveland, and Raleigh* pushed local sales up 20% in first 90 days of position* top regional team in company based on revenue generated per opportunity

* Lead and coach Experts through Enjoy’s Values and Brand standards* Provide consistent coaching and feedback to hold my team accountable to achieving results* Coach Experts before, during and after visits to build on-the-job capabilities and assess the Enjoyer experience* Manage daily scheduling needs and apply capacity planning practices to support the Expert and Enjoyer experience * Lead and/or support in facilitating successful training and on-boarding programs * Develop team members to elevate performance and grow their career

* Lead and coach Experts through Enjoy’s Values and Brand standards* Provide consistent coaching and feedback to hold my team accountable to achieving results* Coach Experts before, during and after visits to build on-the-job capabilities and assess the Enjoyer experience* Manage daily scheduling needs and apply capacity planning practices to support the Expert and Enjoyer experience * Lead and/or support in facilitating successful training and on-boarding programs * Develop team members to elevate performance and grow their career* Connect, inform, and inspire the team through one-on-ones, daily huddles, and visit observations.

As Lead Expert:* Developed advanced knowledge of Enjoy-supported products through employer-provided training* Communicated with Enjoyers to establish clear goals and expectations for each experience. Enrich and improve Enjoyers’ lives by offering personalized solutions in every experience* Develop, maintain and communicate strong, up-to-date knowledge of our partner’s products, accessories, pricing plans and service features and share knowledge with peers* Mentored my team through shadowing, providing feedback, and supporting the onboarding of new employeesAs Leader on Duty* Monitored and drove revenue both locally and in our peer regional group * Set clear expectations for my local team and helped them achieve and exceed their numbers* Coached multiple team members across 4 cities in best sales practices, new product information, and additional company changes as they were instituted

* Delivers impeccable service and solutions to each customer every time* Demonstrates excellent knowledge of each promotion available to creatively solve problems and present opportunities to our customers* Meets and exceeds sales quotas and goals every month

* Increased sales volume and profitability through carefully curated alcohol menus * Grew overall sales numbers by continually training staff on new and current products* Analyzed market changes and nimbly shifted business practices based on needs(position eliminated due to Covid-19)

* Exceeded monthly goals consistently, demonstrating growth ranging from 60-120%* Prospected and sold into 10-20 new accounts on a bi-monthly basis* Demonstrated thorough and extensive knowledge of portfolio to match accounts with products that best served their specific needs by analyzing their current and potential market niche* Deepen customer relationships to maintain consistent growth; maintained current customer base with less than 1% customer attrition

* Boosted retail profitability by over 20% each week through vendor partnerships and marketing/placement decisions* Slashed labor costs to increase dine-in and carryout margins* Streamlined processes to create easier customer navigation through the physical space to increase single-receipt sales

* First place in team sales; second-highest overall sales in the company in August* Top performer in measured metrics -- hustle, appointments set, appointments kept, and sales -- for Citrix Sharefile (Accounting vertical)* Earned a place on pilot partnership with Bandwidth

* Created all regular external communications for multi-million dollar, rapid growth non-profit specializing in developing and resourcing local, indigenous leaders around the world.* Led a book-launch project that landed CEO's debut in the Top Ten in three Amazon categories. * Social Media• Brand readership executive development and management through social media accounts• Increased Instagram followers by 50% through engagement across all media platforms • Maintained consistent brand voice through writing and/or editing all social media posts• Created infographics and text graphics* Newsletters, Blogs, and Web Copy• Managed all aspects of targeted mailing list and utilized drip campaigns to promote product and fundraising campaign announcements• Maintained donor relationships through writing up to 15 monthly newsletters• Industry research and writing for original/conversion of blog posts* Created and implemented unique strategies for each successful fundraising campaign• Created targeted social media and marketing plan, including blog posts, newsletters, video scripts, and website copy announcing product or fundraising campaign• Designed strategy documents to equip online influencers with assets and tools to promote project• Various single-impact reports and proposals* Assisted the CEO with various personal social media, blogging, and personal brand development• Created social media posts to promote speaking engagements, interviews, and podcast appearances• Proofread, edited, or co-wrote blog pieces, articles, and essays for personal blog, guest blogs, and magazines• Wrote pitch emails on behalf of the CEO to solicit speaking, writing, and podcasting opportunities

* Sent a original recipe to NYC's Best Cocktail Program* Increased overall sales numbers and program profitability by 11%Managed full beverage program: spirits, wine, and non-alcoholics. Duties included creating original cocktails for seasonal menus, conducting ongoing training sessions with the staff, performed weekly and monthly inventories, managed costs, opened/closed restaurant, performed daily accounting tasks.

* Led bar program for Seattle's Best New Restaurant* Placed Top 3 in several cocktail contests, including cutthroat and Chopped formats Maintain successful, progressive bar program in very busy restaurant in the heart of Pike Market in downtown Seattle. Manage inventory, write seasonal menu, create and perfect 5-10 menu-worthy original cocktails each quarter, train staff on current and new products, train bar staff to offer fantastic service each and every time.

* Won personal weekly sales award 4 times* Built a team of new agents into the highest monthly sales numbers twice (despite being the smallest)