Main Responsibilities1. Support the implementation and achievement of the goals of the company with regard to both business and operational activities by ensuring a well-managed, structured, robust, efficient, innovative and high available Network infrastructure and service.2. Ensure high team spirit and motivation within the Network team and team development and capacity building3. Coordinate and provide technical based supervisory oversight as well as management of assigned networking staff activities.4. Design, build, implement and maintain the company’s Backbone and Customer Radio Access Network Infrastructure.5. Design and implement reliable, resilient, efficient and cost effective solutions for the various POPs within the network in line with the objectives of the company’s business model.6. Ensure that network issues are resolved timely according to the agreed Service Level Agreements.7. Review and continuously optimize the existing network infrastructure designs and performance, ensure that the network infrastructure is robust, efficient, cost effective, complies with the industry standards and well-aligned with the business need and value for money is achieved.8. Design, configure and maintain network management platforms to help facilitate network infrastructure monitoring and cater for simplified troubleshooting and event diagnosis.9. Plan, implement and manage future Telecommunications and Network projects and publish the main Key Performance Indicators for Telecommunications and Network activities.10. Provide advice and guidance to management in design and planning phases of Telecommunications and Network systems, to ensure that the requirements (particularly network response times, volumetric information and security requirements) are reflected in the overall specification.

Main Responsibilities1. Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project and resource management skills;2. Develop and follow the project timelines for all projects utilizing the standard implementation documentation;3. Responsible for issue recognition, identification and application of appropriate resourcesnecessary to resolve issues, status reporting, and overall management of issues throughresolution;4. Actively participate in the refinement and implementation of internal processes and deployment, and customer relationship management;5. Manages the acquisition and review of required Client data;6. Project success KPIs are measured and reported on an ongoing basis;7. Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship;

Main Responsibilities1. Provide leadership to the Tier 1 Network Operation Center (NOC) and Field Support engineers including managing the ROTA and ensuring NOC staffing is adequate.2. Supervise Network Operation Centre (NOC) Team and ensure that first line fault resolution is done on all Enterprise & Home based data and internet customers on FTTH, SDH & MPLS by NOC support engineers round the clock3. Follow up on trouble tickets on technical faults and Quality of Service (QoS) issues and also facilitate escalations to Tier 2 support and vendors on the same where necessary.4. Liaise with Mapping and provision teams on ensuring that new customers are properly mapped and integrated in JTL MPLS, SDH and FTTH network for better support.5. Manage all escalations to ensure SLA’s are met on complex network/client problems that require further intervention after which Reason for Outage (RFO) and Root Cause Analysis (RCA) documents are shared with affected clients.6. Perform NOC staff evaluation and performance procedures in a bid to ensure skills gaps are identified and require training is arranged in liaison with management.7. Manage daily and weekly reports on network and customer related faults and communicate to management on performance.8. Manage Works Order (WO) activities and communication to the customers and management.Ensure Service Level Agreements (SLA’s) with clients is maintained by monitoring the faulting process via the company’s LAN support portal.9. Keep inventories on the NOC engineers work stations and constantly liaise with vendors to ensure the NMS software is always up to day.10. Liaise with equipment vendor to run tests on new NMS software before implementation in the network.11. Set, implement and follow up on Key Performance Indicators for the NOC Tier 1 support.12. Attend customer review meetings with Sales & Marketing and Customer Care teams in order to identify customer related issues with the aim of service improvements.

Back Office Team Leader –EVDO/Broadband and Field SupportMain Responsibilities1. Ensure Network Operation Centre (NOC) operations are maintained by providing customer field intervention support and following up on customer fault handling via the LAN support on 24/7 basis. Implementing Change Requests by configuring service plans for both Broadband ADSL and EVDO 3G (running on CDMA platform) products for both postpaid and prepaid services on the AAA server (Alepo AAA server).2. Perform and/or supervise Network Optimization: i.e. link capacity upgrade, network expansion and creating new nodes where there is demand in liaison with Network Architecture Design & Implementation (NADI) and Transmission Teams. 3. Support in the design, deployment and configuration of new server solutions, providing engineering and implementation support.4. Ensure that preventive maintenance is done on all NEs in the Broadband network every quarter.5. System and Network administration of all network Equipment to ensure the security of the entire Broadband Network is maintained.6. Ensure database backup for core network equipment is done on daily/weekly basis and liaise with vendor to carry out restoration tests regularly.7. Ensure the team uses the OSS tools & network tools effectively for optimal performance.8. Prepare and follow up Work Orders for any changes within the ADSL & EVDO 3G network or on the AAA server and also supervise the implementation of the same.9. Reporting: Capture, analyze and provide ADSL & EVDO 3G network reports on daily, weekly and monthly basis to the various stakeholders (e.g. QoS, Marketing and Planning).