As a 20-year IT professional, installed, configured, and maintained hardware and associated peripherals, operating systems, and software. Performed routine and complex system administration and maintenance, including hardware and software upgrades, system recovery and performance tuning. Even keeled in pressure situations and maintaining a calm demeanor leading to long term customer satisfaction. Professional Competencies• Network Installation & Maintenance• Problem Resolution• Troubleshooting• Customer Relationship Management• Data Storage Equipment Testing• Diagnostic & RepairTechnical Competencies• Dell PowerEdge Servers• Hewlett-Packard ProLiant Servers• IBM xSeries Equipment• IBM pSeries Equipment (RS/6000)• IBM iSeries Equipment (AS/400• AlphaServer• HP 3000• Fujitsu PRIMEPOWER• IBM iSeries Equipment (AS / 400)• EMC Clarion Storage, EMC Symmetrix• EMC Connectrix, EMC Celerra• Sun Microsystems• Hewlett-Packard 9000 Unix• Classic DEC AlphaServer and VAX• Cisco Systems Routers and Switches• NetApp
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Systems EngineerPark Place Technologies Sep 2011 - Jun 2021Olathe, Kansas, United StatesPerformed delivery of service functions as required by customer needs. • Ensured the functional repair of customer equipment according to the original manufacturer specifications through diagnostics and corrective action. • Responded to “after hours” emergency service requests providing timely resolution to issues enabling the resumption of operations. • Performed problem analysis and repairs on Intel based server, enterprise networks and enterprise storage hardware equipment resulting in maximum uptime and reliable access to company data.• Participated in warehouse relocation ensuring timely movement of all components, inventory, and stocking at the new location.• Provided back up support to remote locations, while using Active Directory to add users and change network access for a customer environment. -
Customer EngineerDell Emc Mar 1998 - Feb 2010Overland Park, Ks AndInstalled and maintained enterprise storage and networking environment equipment.• Maintained customer relationships by coordinating with technical personnel determining needs of environment and that equipment was configured to systems requirements. • Installed and maintained enterprise data storage systems and networked storage equipment in production SAN and NAS environments, while completing required documentation of customer environments ensuring data security.• Configured enterprise environments for remote replication utilized for data retention and disaster recovery purposes (SRDF replication for LAN and WAN environments). • Completed required change control documentation and implemented changes as required in customer defined timeframes.• Performed break fix repair of systems in a timely fashion preserving system availability. -
Systems Environmental Test Technician, Environmental Testing GroupDell Emc Oct 1996 - Mar 1998Hopkinton, Massachusetts, United States
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Electronics TechnicianUs Navy 1982 - 1988Electronic Technician A SchoolsCryptography C Schools
Kenneth Pope Education Details
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High School Diploma
Frequently Asked Questions about Kenneth Pope
What is Kenneth Pope's role at the current company?
Kenneth Pope's current role is Field Engineer | Data Center support.
What schools did Kenneth Pope attend?
Kenneth Pope attended Emporia High School.
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Kenneth Pope
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