Senior Director, Professional ServicesProven senior professional services leader with 20+ years of experience providing vision, strategy, and elite execution, including building high-performing teams from scratch. I bring a reputation as a trusted business partner among my clients. I work from customer obsession to deliver exceptional satisfaction, success, and experience. I am known for innovation and creative solutions based on data, KPIs, and insightful analysis that drive revenue and growth. I am highly organized with attention to detail. I am an executive with business acumen, sound judgment, and experienced decision making who challenges the status quo. I emphasize ownership and accountability and have a results orientation with a bias toward action. I build and lead geographically diverse professional teams as a collaborative, motivational coach. I have an empathic leadership style and C-level/executive communication and presentation skills. I work comfortably in dynamic matrixed organizations. I am a nimble, sought-after team member. I am always learning. I have uncompromised integrity. Core Competencies• Professional services/post-sales strategy and delivery• Implementation, optimization, technical solutions, and managed services• Opportunity identification/business development• Net dollar retention (NDR)• Customer journey/lifecycle• Customer onboarding, retention, optimization• Customer time to value• Service delivery and product adoption • Complex enterprise level project management• Project scoping, proposals, resource planning• Organization rapid growth/scale• Budgets, P&L, forecasts• Innovation, creativity, continuous improvement• Negotiation and conflict resolution• Stakeholder and executive relationships• Cross-functional collaboration and consensus• Uncommon team building, development, and retention