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Ken Thomas Email & Phone Number
Director of Professional Services
at
ConvergeOne
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Professional Services
Location
Rome City, Indiana, United States
Company size
Who is Ken Thomas? Overview
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Quick answer
Ken Thomas is listed as Director of Professional Services at ConvergeOne, a company with 2275 employees, based in Rome City, Indiana, United States. AeroLeads shows a matched LinkedIn profile for Ken Thomas.
Ken Thomas previously worked as Senior Director of Services at Step Cg and Director of Professional Services at Integration Partners. Ken Thomas holds Bachelor Of Science, Technical Management from Devry University.
Company email context
Email format at ConvergeOne
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ConvergeOne
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Profile bio
About Ken Thomas
Senior Director, Professional ServicesProven senior professional services leader with 20+ years of experience providing vision, strategy, and elite execution, including building high-performing teams from scratch. I bring a reputation as a trusted business partner among my clients. I work from customer obsession to deliver exceptional satisfaction, success, and experience. I am known for innovation and creative solutions based on data, KPIs, and insightful analysis that drive revenue and growth. I am highly organized with attention to detail. I am an executive with business acumen, sound judgment, and experienced decision making who challenges the status quo. I emphasize ownership and accountability and have a results orientation with a bias toward action. I build and lead geographically diverse professional teams as a collaborative, motivational coach. I have an empathic leadership style and C-level/executive communication and presentation skills. I work comfortably in dynamic matrixed organizations. I am a nimble, sought-after team member. I am always learning. I have uncompromised integrity. Core Competencies• Professional services/post-sales strategy and delivery• Implementation, optimization, technical solutions, and managed services• Opportunity identification/business development• Net dollar retention (NDR)• Customer journey/lifecycle• Customer onboarding, retention, optimization• Customer time to value• Service delivery and product adoption • Complex enterprise level project management• Project scoping, proposals, resource planning• Organization rapid growth/scale• Budgets, P&L, forecasts• Innovation, creativity, continuous improvement• Negotiation and conflict resolution• Stakeholder and executive relationships• Cross-functional collaboration and consensus• Uncommon team building, development, and retention
Current workplace
Ken Thomas's current company
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Convergeone
8 roles
Ken Thomas work experience
A career timeline built from the work history available for this profile.
Senior Director Of Services
Current
Nov 2023 - Present
Director Of Professional Services
- Inaugurated and built the post-sales professional services functions for the organization.
- Grew the team from under 10 to 140+ engineers and 28 project managers, recruiting, developing and retaining high-performing talent. Maintained 38% professional services revenue margin as revenue grew from $4M to $175M+.
- Delivered consistent year-over-year double digit revenue growth while growing influence and maintaining margins.
- Developed and instituted “Best Practice” deployment practices while leading cross-functional professional services teams. Championed “Employee satisfaction will lead to Customer satisfaction.” Led professional services.
- Emphasized and executed seamless customer transitions from Day-1 delivery to Day-2 maintenance.
Jan 2018 - Sep 2023
General Manager - Midwest
Sep 2010 - Jan 2018
Director Of Professional Services
Integration Partners was acquired by ConvergeOne at the beginning of 2022. Until my position was eliminated, I led a team of excellent Pro Services engineers in delivering solutions that exceed our customer’s expectations. My strengths in guiding cooperation amongst disparate teams led to the successful implementation of cost cutting process improvements.
Sep 2010 - Sep 2023
Local Manager, Business Operations
- Led installation and maintenance of customer owned VOIP, PBX, data equipment, and networks. Directed all supervisory staffing functions including staffing needs evaluations, training, productivity, motivation.
- Oversaw pre-sales, requests for proposal (RFP), installation project management and coordination, post-sale support, reporting, and service escalations. Responsible for maintaining budgeted margin guidelines, customer.
- Responsible for 16,000 user WAN Network Control Center across 60 sites nationwide. Managed client experience and relationships and reporting to senior executive team. Directed resourced and personnel to maintain.
- Analyzed IT market to recommend platform and infrastructure upgrades and transformation. Implemented enterprise—wide proactive server maintenance covering 950 servers. Managed the team monitoring and maintaining 482.
- Managed national and local projects. Determined staffing and technical resource requirements based on project scope. Oversaw messaging platform migration of 11,000 users with related software and hardware.
May 2000 - Aug 2010
Partner
Jan 1995 - Apr 2000
General Manager
Glen Rand Construction Company
Jan 1987 - Jan 1994
2 education records
Ken Thomas education
Bachelor Of Science, Technical Management
Devry University
Associate Of Science, Business Management
Hawthorne College
FAQ
Frequently asked questions about Ken Thomas
Quick answers generated from the profile data available on this page.
What company does Ken Thomas work for?
Ken Thomas works for ConvergeOne.
What is Ken Thomas's role at ConvergeOne?
Ken Thomas is listed as Director of Professional Services at ConvergeOne.
Where is Ken Thomas based?
Ken Thomas is based in Rome City, Indiana, United States while working with ConvergeOne.
What companies has Ken Thomas worked for?
Ken Thomas has worked for Convergeone, Step Cg, Integration Partners, Verizon, and Access Technologies.
How can I contact Ken Thomas?
You can use AeroLeads to view verified contact signals for Ken Thomas at ConvergeOne, including work email, phone, and LinkedIn data when available.
What schools did Ken Thomas attend?
Ken Thomas holds Bachelor Of Science, Technical Management from Devry University.
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