Kenneth Ramos Email and Phone Number

• Work closely with the General Manger to manage all aspects of hotel operations including front office, food and beverage, engineering, housekeeping, sales and security • Coordinate, direct and manage the hotel operation to achieve maximum profitability, maintain budgets and profit/loss controls • Monitor and forecast payroll and maintain labor expense control by analyzing trends and adjusting staff• Process accounts payable and purchase orders• Responsible for scheduling, hiring, training and evaluating, coach/counseling and performance appraisals for a staff of 12-25• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered at all times• Consistently walk property to evaluate physical condition and communicate with department heads

Planned, organized and directed team members to ensure high customer satisfaction• Developed and implemented written and interactive training material for training staff• Prepared and rendered yearly performance evaluations for housekeepers• Inspected guest rooms and public places within the hotel to ensure cleanliness• Responded to guest complaints immediately• Trained new and existing employees in training procedures and upgrades• Planned and facilitated team member meetings• Evaluated condition of furniture, fixtures and décor and make appropriate changes and/or repairs

Managed and directed 30 associates to ensure staff is coached and trained to perform duties effectively and to maintain an efficient and clean hotel• Εffectively participated in the selection of personnel, counseling and termination as well as conduct 90 day and annual performance reviews• Developed and execute guest supply and linen ordering, storage, distribution and inventory control • Successfully controlled and operated within budget for maximum performance• Optimized financial performance while meeting employee scheduling and budget standards; manage payroll time edits• Established a Housekeeping Inspection Program • Implemented incentive program for the highest housekeeping room inspection score• Improved partnership with vendors to assure proper pricing, delivery and maintenance• Implemented a “3 Day Reuse Linen Program” assisting hotel to become a member of the Florida Green Lodging Program • Participated in MOD program• Partnered well with Engineering, Front Desk, Catering and Sales to assure groups and special functions are handled smoothly

Managed staff of 13 to include Front Desk, AYS, Concierge and Bellstand to ensure duties were efficiently performed to company standards • Interim Front Office Manager for over six months; successfully operated and controlled budget maximizing revenues and profits • Resolved customer complaints to benefit of guests and property• Maintained a 85% or above average of Guest Service Satisfaction (GSS)• Participated in MOD program• Productively ensured maximum room occupancy• Αssured guest expectations were exceeded through proper employee training and incentive program• Successfully reduced labor cost while maintaining guest satisfaction and company standards• Awarded the Marriott “Spirit to Serve” in 2006