Service Coordinator
Current• Dispatch and manage workload of assigned technicians, to include preparing monthly, weekly, and daily work schedules to ensure customer commitments are met• Modify technicians schedules and jobs assigned on an ongoing basis, as new service requests are received• Communicate with customers on the status of service calls and relay information to technicians and service representatives as needed• Monitor customer complaints to ensure that problems are resolved promptly with the best solution possible• Record customer requests, work, or services performed• Collaborate with coworkers and supervising personnel to address questions, concerns, or requests for service when needed• Provide administrative support to team members as needed
Oct 2020 - Present
