Kenneth Richard Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Develop and lead strategic initiatives while embedding a culture of continuous improvement through the function.• Work with multiple 3PLpartners like Careem, Jeebly, One-click, Quickup, etc., and vendors like Super Star, GG4, Al Raydha, etc.• Promote ongoing service improvements to improve quality and customer satisfaction.• Oversee the recruiting and onboarding of Riders while scheduling meetings with clients to ensure business satisfactions are met.• Build and maintain… Show more • Develop and lead strategic initiatives while embedding a culture of continuous improvement through the function.• Work with multiple 3PLpartners like Careem, Jeebly, One-click, Quickup, etc., and vendors like Super Star, GG4, Al Raydha, etc.• Promote ongoing service improvements to improve quality and customer satisfaction.• Oversee the recruiting and onboarding of Riders while scheduling meetings with clients to ensure business satisfactions are met.• Build and maintain profitable relationships with key clients, understanding key clients' individual needs and addressing them.• Oversee the daily activities of riders and be the first point of contact to guide riders in completing tasks.• Create strategies and work with clients on building their brands.• Manage the Call center operations and product teams to optimize customers' and riders' ordering experience.• Onboard Clients, ensuring all aspects of the restaurant's readiness in making them live on the app.• Train outlet staff on the usage of the Repeat dashboard.• Monitor the subscription riders through SAAS Trackpod. Manage monthly operation checks and monitor restaurant delivery KPIs.• Work closely with Customer Service Representatives to ensure proactive communication with Customers concerning delays/ issues. Show less

Dubai, Uae

• Assumed responsibility for training and onboarding riders into the system.• Dynamic mapping and zoning of riders based on real-time demand and forecast using MERAI technology.• Managed a team of call center representatives enhancing the client experience.• Handled eCommerce Shipments like Brands for less, Life Pharmacy, Amazon, etc.• Oversaw Route Mapping for Allocation of orders while maintaining relationships with key clients for increased orders.• Conducted data… Show more • Assumed responsibility for training and onboarding riders into the system.• Dynamic mapping and zoning of riders based on real-time demand and forecast using MERAI technology.• Managed a team of call center representatives enhancing the client experience.• Handled eCommerce Shipments like Brands for less, Life Pharmacy, Amazon, etc.• Oversaw Route Mapping for Allocation of orders while maintaining relationships with key clients for increased orders.• Conducted data analysis to check on rider utilization as well as performed weekly checks on rider uniforms, and hygiene.• Maintained the fleet's health by keeping records of service details, fleet expenses, fuel, and tolls in the SAAS platform fleetroot. Show less

Dubai, Uae

• Managed route planning with RTA drivers during surges and peak hours.• Monitored Taxi movement and guided taxi to the customer's location via GPS.• Maintained strict quality and time management to adhere to RTA’s KPIs.• Evaluated taxi demands and provision of taxis for events and Airport locations.• Assessed taxi drivers’ behavior and took necessary action to improve the visibility of Dubai taxi corporation.• Provided rigorous follow-up with regards to People with… Show more • Managed route planning with RTA drivers during surges and peak hours.• Monitored Taxi movement and guided taxi to the customer's location via GPS.• Maintained strict quality and time management to adhere to RTA’s KPIs.• Evaluated taxi demands and provision of taxis for events and Airport locations.• Assessed taxi drivers’ behavior and took necessary action to improve the visibility of Dubai taxi corporation.• Provided rigorous follow-up with regards to People with determination taxis and Lady Taxi for a prompt response. Show less

Bengaluru Area, India

• Oversaw the procurement of raw materials and worked closely with the engineering and manufacturing team to get the perfect finished goods, keeping an eye on perfection and cost efficiency.• Resolved ongoing logistical issues, which resulted in efficient service and numerous additional orders from the customer.• Developed numerous sales and marketing strategies using digital media digital marketing to facilitate client acquisition.• Communicated effectively with other members and… Show more • Oversaw the procurement of raw materials and worked closely with the engineering and manufacturing team to get the perfect finished goods, keeping an eye on perfection and cost efficiency.• Resolved ongoing logistical issues, which resulted in efficient service and numerous additional orders from the customer.• Developed numerous sales and marketing strategies using digital media digital marketing to facilitate client acquisition.• Communicated effectively with other members and conducted weekly training to improve service quality and professional etiquette.• Developed a database of qualified leads through referrals, cold calling, direct mail, email campaigns, and networking.• Created Quotations for custom-made orders & sourcing materials with utmost quality-maintained cost to company and profitability.Biggest project procurement: Cochin international airport's new complex building for fire exit doors. Show less

Bengaluru Area, India

Proven experience providing customer support in a busy call center environment for McAfee anti-virus software in troubleshooting end users issues. Became the lead to go person for new representatives and particularly challenging calls as one of the company’s mentors and a trainer for new recruits. Managed upset customers, conflicts and challenging situations and delivered outstanding service. Organized customer information and account data for business planning and customer service… Show more Proven experience providing customer support in a busy call center environment for McAfee anti-virus software in troubleshooting end users issues. Became the lead to go person for new representatives and particularly challenging calls as one of the company’s mentors and a trainer for new recruits. Managed upset customers, conflicts and challenging situations and delivered outstanding service. Organized customer information and account data for business planning and customer service purposes. Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Show less