Kenneth Richard Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Develop and lead strategic initiatives while embedding a culture of continuous improvement through the function.
• Work with multiple 3PLpartners like Careem, Jeebly, One-click, Quickup, etc., and vendors like Super Star, GG4, Al Raydha, etc.
• Promote ongoing service improvements to improve quality and customer satisfaction.
• Oversee the recruiting and onboarding of Riders while scheduling meetings with clients to ensure business satisfactions are met.
• Build and maintain… Show more
• Build and maintain profitable relationships with key clients, understanding key clients' individual needs and addressing them.

Dubai, UAE

• Assumed responsibility for training and onboarding riders into the system.
• Dynamic mapping and zoning of riders based on real-time demand and forecast using MERAI technology.
• Managed a team of call center representatives enhancing the client experience.
• Handled eCommerce Shipments like Brands for less, Life Pharmacy, Amazon, etc.
• Oversaw Route Mapping for Allocation of orders while maintaining relationships with key clients for increased orders.
• Conducted data… Show more

Dubai, UAE

• Managed route planning with RTA drivers during surges and peak hours.
• Monitored Taxi movement and guided taxi to the customer's location via GPS.
• Maintained strict quality and time management to adhere to RTA’s KPIs.
• Evaluated taxi demands and provision of taxis for events and Airport locations.
• Assessed taxi drivers’ behavior and took necessary action to improve the visibility of Dubai taxi corporation.
• Provided rigorous follow-up with regards to People with… Show more

Bengaluru Area, India

• Oversaw the procurement of raw materials and worked closely with the engineering and manufacturing team to get the perfect finished goods, keeping an eye on perfection and cost efficiency.
• Resolved ongoing logistical issues, which resulted in efficient service and numerous additional orders from the customer.
• Developed numerous sales and marketing strategies using digital media digital marketing to facilitate client acquisition.
• Communicated effectively with other members and… Show more
• Communicated effectively with other members and conducted weekly training to improve service quality and professional etiquette.
• Developed a database of qualified leads through referrals, cold calling, direct mail, email campaigns, and networking.

Bengaluru Area, India

Proven experience providing customer support in a busy call center environment for McAfee anti-virus software in troubleshooting end users issues. Became the lead to go person for new representatives and particularly challenging calls as one of the company’s mentors and a trainer for new recruits. Managed upset customers, conflicts and challenging.