Kenneth Rivera-Abreu Email & Phone Number

Dallas, Texas, United States

• Coordinated medical record retrieval and audit processing for a SaaS company specializing in healthcare information management.• Efficiently navigated diverse Electronic Medical Records (EMR) Systems to compile accurate patient audits.• Collaborated with team members to optimize audit workflows, ensuring streamlined processes and meeting deadlines.• Facilitated open communication and knowledge sharing to enhance team efficiency and effectiveness.

San Antonio, Texas Metropolitan Area

• Managed high-volume inbound phone calls for diverse clientele across national markets.• Executed scripted call procedures with finesse, ensuring seamless transitions and professional communication etiquette.• Maintained comprehensive knowledge of client portfolios to address inquiries and resolve issues effectively.• Leveraged cloud-based platforms and multitasking proficiency to handle simultaneous caller interactions across multiple interfaces.• Produced meticulously crafted messages with impeccable grammar and spelling accuracy, adhering to stringent quality standards.

Absecon, New Jersey, United States

• Worked independently but for a cumulative goal of completing an assigned project.• Conducted myself in a professional manner and moved efficiently from one interview to the next without distraction.• Approached every call with a pleasant speaking voice and a polite disposition.

San Antonio, Texas, United States

• Followed highly detailed policies for consistent data entry quality between different methods and tasks.• Verified data from automated data extraction tools.• Evaluated the status of each form (such as form validity) to ensure the transmission of processed data to the appropriatenext level.• Processed sensitive documents containing Protected Health Information (PHI) while following HIPAA procedures.

San Antonio, Texas, United States

• Exhibited excellent interpersonal skills during high-stress situations using tact, patience, and courtesy.• Was proficient in data entry skills including keyboard, mouse, and 10 key.• Maintained basic knowledge of Microsoft Office.• Stay up to date on ever evolving policies.• Listened to customer concerns and provided solutions to the problems presented in a timely manner.

Selma, Texas, United States

• Kindly greeted all customers and asked them about any seating preferences or accommodations that needed to bemade before coordinating them to the best available seat in the restaurant.• Performed proper seating procedures by taking into account the server rotation and notifying customers of any waittimes when applicable.• Properly maintained my workstation when necessary and maintained other areas of the restaurant when asked.

Savannah, Georgia Area

• Provided quality service to customers and internal staff by telephone in a professional manner while maintaining anacceptable response rate.• Effectively responded to concerns relative to furniture purchases, deliveries, and warranty claims, and ensured that workwas in compliance with regulations and guidelines.• Was responsible for knowledge and expertise in utilizing technology and software used by thecompany.

Glennville, Ga

Completed training from Feb 19th - April 13th, 2018• Learned coding best practices along with how to write code that is easy for other developers tounderstand.• Learned how to create a Full Stack Web Application.Onshore Outsourcing Internal Team May 2018 - November 2018• Completed various coding assignments and job shadowed other developers.• Revitalized and enhanced training criteria for new and existing developers.

Hinesville, Georgia, United States

• Engaged and interacted with customers to create a positive shopping experience.• Scanned customer orders and handled payment accordingly.• Maintained the front end of the store according to standards.