Kenneth Rivera-Abreu Email & Phone Number

Dallas, Texas, United States

• Coordinated medical record retrieval and audit processing for a SaaS company specializing in healthcare information management.
• Efficiently navigated diverse Electronic Medical Records (EMR) Systems to compile accurate patient audits.
• Collaborated with team members to optimize audit workflows, ensuring streamlined processes and meeting deadlines.
• Facilitated open communication and knowledge sharing to enhance team efficiency and effectiveness.

San Antonio, Texas Metropolitan Area

• Managed high-volume inbound phone calls for diverse clientele across national markets.
• Executed scripted call procedures with finesse, ensuring seamless transitions and professional communication etiquette.
• Maintained comprehensive knowledge of client portfolios to address inquiries and resolve issues effectively.
• Leveraged cloud-based platforms and multitasking proficiency to handle simultaneous caller interactions across multiple interfaces.
• Produced meticulously crafted messages with impeccable grammar and spelling accuracy, adhering to stringent quality standards.

Absecon, New Jersey, United States

• Worked independently but for a cumulative goal of completing an assigned project.
• Conducted myself in a professional manner and moved efficiently from one interview to the next without distraction.
• Approached every call with a pleasant speaking voice and a polite disposition.

San Antonio, Texas, United States

• Followed highly detailed policies for consistent data entry quality between different methods and tasks.
• Verified data from automated data extraction tools.
• Evaluated the status of each form (such as form validity) to ensure the transmission of processed data to the appropriatenext level.
• Processed sensitive documents containing Protected Health Information (PHI) while following HIPAA procedures.

San Antonio, Texas, United States

• Exhibited excellent interpersonal skills during high-stress situations using tact, patience, and courtesy.
• Was proficient in data entry skills including keyboard, mouse, and 10 key.
• Maintained basic knowledge of Microsoft Office.
• Stay up to date on ever evolving policies.
• Listened to customer concerns and provided solutions to the problems presented in a timely manner.

Selma, Texas, United States

• Kindly greeted all customers and asked them about any seating preferences or accommodations that needed to bemade before coordinating them to the best available seat in the restaurant.
• Performed proper seating procedures by taking into account the server rotation and notifying customers of any waittimes when applicable.
• Properly maintained my workstation when necessary and maintained other areas of the restaurant when asked.

Savannah, Georgia Area

• Provided quality service to customers and internal staff by telephone in a professional manner while maintaining anacceptable response rate.
• Effectively responded to concerns relative to furniture purchases, deliveries, and warranty claims, and ensured that workwas in compliance with regulations and guidelines.
• Was responsible for knowledge and expertise in utilizing technology and software used by thecompany.

Glennville, GA

• Completed training from Feb 19th - April 13th, 2018
• Learned coding best practices along with how to write code that is easy for other developers tounderstand.
• Learned how to create a Full Stack Web Application.Onshore Outsourcing Internal Team May 2018 - November 2018
• Completed various coding assignments and job shadowed other developers.
• Revitalized and enhanced training criteria for new and existing developers.

Hinesville, Georgia, United States

• Engaged and interacted with customers to create a positive shopping experience.
• Scanned customer orders and handled payment accordingly.
• Maintained the front end of the store according to standards.