Kenneth Rountree

Kenneth Rountree Email and Phone Number

Technical Support Specialist @ Trimont Real Estate Advisors
Kenneth Rountree's Location
Atlanta, Georgia, United States, United States
Kenneth Rountree's Contact Details

Kenneth Rountree personal email

n/a
About Kenneth Rountree

Kenneth Rountree is a Technical Support Specialist at Trimont Real Estate Advisors. He possess expertise in technical support, windows 7, virtual private network, laptops, active directory and 5 more skills.

Kenneth Rountree's Current Company Details
Trimont Real Estate Advisors

Trimont Real Estate Advisors

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Technical Support Specialist
Kenneth Rountree Work Experience Details
  • Trimont Real Estate Advisors
    Global Information Systems Analyst
    Trimont Real Estate Advisors Jul 2021 - Present
    Atlanta-Dallas-Kansas City-London-New York-Sydney, Ga, Us
    Managed Win 10 machines on a secure network using the BMC systems management software.Granted network access and disabled user accounts in Active Directory.Used a proprietary ticketing system and consistently met or exceeded SLAs for the team. Supported users via several applications including GotoAssist, Sophos encryption software, Cisco VPN, Active Directory, Duo Mobile, ultraVNC and other network connectivity software. Performed PC imaging to Windows 10 using PXE Server and wim image file to install RingCentral and other software. Used BMC device and system management software, Azure AD, & Office 365.
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  • Iron Mountain
    Technical Support Specialist
    Iron Mountain Aug 2017 - Present
    Boston, Massachusetts, Us
    Iron Mountain (HCL America) – Atlanta, GA 8/2017 – 3/2021 (contract)Technical Support Specialist - Provided in person & remote technical services to end users in a large company. Provided excellent technical support for 10,000+ end users supporting PCs, laptops and some Macs.Managed Win7/10 machines in a highly secure environment using the LanDesk software.Strived for positive customer experience and CSAT on first contact. Granted network access, and enabled/disabled domain accounts in Active Directory/Active Roles.Used the ServiceNow ticketing system as a technical knowledgebase, for issue handling, and change management and consistently met or exceeded SLAs for the team. Guided newer team members to enhance relevant technical knowledge and ensure process compliance.Supported several applications including WebEx, Dameware, Mcafee encryption software, Checkpoint VPN, Citrix, MS Outlook, Active Directory, LanDesk and other network connectivity software. Used Google apps Device Policy for management of company android mobile devices. Performed imaging of PCs to Windows 10 using PXE Server and iso image file. Installed HDD, SATA and M.2 disk drives.Supported Google Chrome, G-suites for end users ie, gmail, google drive, and other apps and used the google admin console for granting access for approved google devices to the network.
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  • Ups Corp
    Technical Services Analyst
    Ups Corp Oct 2015 - Aug 2017
    Atlanta, Ga, Us
    Provided remote & in person support for corporate users.Supported many enterprise software applications and SQL tables/queries. Supported Windows 7 & 10 PCs, tablets and laptops. Updated asset management database as required. Provided support via PeopleSoft ticketing software. Assisted users with VPN soft token and TCP/IP connections. Supported iOS/Android devices thru the MobileIron software application. Consistently met or exceeded SLAs. Configured Symantec Endpoint Protection (SEP). Replaced disk drives and other components. Used isoimageburner.com software & PXE network application for imaging of new PCs. Configured MS Outlook. Cabled LAN connections.Wrote much needed documentation for several undocumented departmental processes.
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  • Sos, Inc
    Technical Support Analyst
    Sos, Inc Nov 2014 - Oct 2015
    gave technical assistance to the Director of a non-profit organization.Performed technical support in a networked environment, made software upgrades, and maintained PCs. Utilized MS Access to create ad hoc reports & retrieve database information. Maintained Excel spreadsheets. Documented business requirements.Provided technical support on PC/laptop issues and internet and printer connectivity.Gathered program requirements, performed internet research and other duties as necessary.
  • Gulfstream Aerospace Corp
    Help Desk Analyst
    Gulfstream Aerospace Corp May 2014 - Oct 2014
    Provided in person & remote technical services to end users at a large facility. Provided superior tech support to end users for a General Dynamics manufacturing company.Supported several applications using Microsoft SCCM (System Center configuration) software for managing Win7 PCs in a large networked and high security environment. Used Novell iManager for single sign-on issues. Utilized Sophos security software.Used the Remedy ticketing software. Assisted users with VPN soft token and TCP/IP connections. Imaged all new and re-assigned PC. Configured wireless settings on PC cards. Consistently met or exceeded SLAs. Supported Lotus notes and Sametime setups. Also supported Macs, WebEx and many other software applications. Replaced SATA disk drives, performed imaging of PCs via disk image and PXE boots and restored user data from servers as needed. Gave users access via Active Directory. Installed new switches when needed and occasionally cabled new LAN connections.Utilized VMware to access multiple operating systems.Installed Air Watch for phone email and mobile device management. Supported iPhone and Android devices.
  • Sos, Inc
    Technical Support Analyst
    Sos, Inc Aug 2008 - Apr 2014
    gave technical assistance to the Director of a non-profit organization.Performed technical support in a networked environment, made software upgrades, and maintained PCs and a few Macs. Utilized VB. NET and MS Access to create ad hoc reports & retrieve database information. Created and maintained Excel spreadsheets. Researched technical issues.Provided technical support on PC/laptop issues and internet and printer connectivity.Performed program documentation, internet research and gathered program requirements
  • Oldcastle Inc
    Systems Admin/Help Desk Analyst
    Oldcastle Inc Apr 2013 - Nov 2013
    Provided technical services in a helpdesk setting. Provided excellent network & user support using a ticket system with 4000+ end users. Utilized LanDesk software & Terminal Services for remote assistance, publishing software and software updates. Added users to groups and disabled accounts in Active Directory. Supported users on multiple domains and utilized Cisco knowledge.Utilized PC VMware virtualization software. Assisted users with resolving network/connection issues and installing new switches. Supported some Macs.Performed new setups and installs for Windows 7/8 computers & tablets and MS outlook/365 cloud-based email. Performed Windows 7 installs via image & system diagnosis. Supported connection issues with E-time & Kronos. Supported VPN users. Support of VOIP and mobile phones. Retrieved needed data from system backups. Researched technical issues.

Kenneth Rountree Skills

Technical Support Windows 7 Virtual Private Network Laptops Active Directory Vmware Servers System Center Configuration Manager Networking Cisco Systems Products

Kenneth Rountree Education Details

  • Central Ga Technical College
    Central Ga Technical College
    Technical Diploma
  • Mercer University
    Mercer University
    Technical Management

Frequently Asked Questions about Kenneth Rountree

What company does Kenneth Rountree work for?

Kenneth Rountree works for Trimont Real Estate Advisors

What is Kenneth Rountree's role at the current company?

Kenneth Rountree's current role is Technical Support Specialist.

What is Kenneth Rountree's email address?

Kenneth Rountree's email address is ke****@****ups.com

What schools did Kenneth Rountree attend?

Kenneth Rountree attended Central Ga Technical College, Mercer University.

What skills is Kenneth Rountree known for?

Kenneth Rountree has skills like Technical Support, Windows 7, Virtual Private Network, Laptops, Active Directory, Vmware, Servers, System Center Configuration Manager, Networking, Cisco Systems Products.

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