Kenneth Schlappkohl Email & Phone Number

Colorado Springs, Co, Us

Remote

Remote

Remote

Honolulu, Hawaii

Provide exceptional concierge services to direct marketing corporate/VIP package guests in-person, telephone, or email. Used company approved systems (Salesforce, Eclipse, VOICE, ALDESK) to manage guests’ profiles, provide concierge services, and sell activities. Resolve customer service issues in a timely and professional manner.Helped automate confirmation marketing email processes by using string manipulation and parsing in Excel to instantly and accurately display relevant information into an email template ready for mass-emailing.Created HTML based email templates for our team’s marketing confirmation emails. Which I later expanded on by making them into a website using HTML, CSS, and JavaScript to facilitate email creation by allowing users to display appropriate data in just a few clicks.Contributed in an automation project upon request from department managers by creating data cleaning pipelines for Eclipse workloads using macros and VBA. The result was a reduction in time it took a daily process done manually numerous times daily that originally took about 30 minutes each time to just seconds.

Hawaii

Responsible for all incoming calls from external and internal customers to book, confirm and track APAC timeshare tours in accordance with approved policy and procedures while coordinating efforts with our partners in Japan for direct bookings.Ensure all internal customers are adhering to the complex tour rules and special marketing programs.

Computer Software Engineering

A rigorous 1000-hour full-stack software development course with less than 3% acceptance rate. a/A focuses on preparing their students.

Bachelor Of Arts (Ba), Psychology