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Kenneth Sequeira Email & Phone Number
Head of Process and Capabilities
at
StarHub
1 work email found
@du.ae
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Process and Capabilities
Location
Singapore, Singapore, Singapore
Company size
Who is Kenneth Sequeira? Overview
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Quick answer
Kenneth Sequeira is listed as Head of Process and Capabilities at StarHub, a company with 2746 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at du.ae and a matched LinkedIn profile for Kenneth Sequeira.
Kenneth Sequeira previously worked as Head of Capabilities, Partnerships & Process at Starhub and Senior Manager - Process & Governance (New Business & Innovation) at Du. Kenneth Sequeira holds Lean Six Sigma - Master Black Belt from Indian Statistical Institute.
Company email context
Email format at StarHub
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{first}.{last}@du.ae
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AeroLeads found 1 current-domain work email signal for Kenneth Sequeira. Compare company email patterns before reaching out.
Profile bio
About Kenneth Sequeira
20 years experience in Telecom & ISP. Worked for Wipro/AOL, TECOM & du. I am a Six Sigma (Black Belt) trained and certified & experience in COPC & BS7799 implementationSpecialties: Quality Assurance, Six Sigma, Lean, QMS Internal Auditor, COPC, BS7799, ARIS (Architecture of Integrated Information Systems), eTOM (Enhanced Telecom Operations Map), Process Excellence, APQC, ISO 9001:2015, Robotic Process Automation
Listed skills include Quality Assurance, Six Sigma, Copc, Bs7799, and 3 others.
Current workplace
Kenneth Sequeira's current company
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Starhub
13 roles
Kenneth Sequeira work experience
A career timeline built from the work history available for this profile.
Head Of Capabilities, Partnerships & Process
Current
Jul 2022 - Present
Senior Manager - Process & Governance (New Business & Innovation)
- Enhance Risk Mgmt. practices - Ensure resolution of Audit & Compliance- Improve & Design Cross Functional Processes- Process Re-engineering & Monitoring (Lead to Order, Order to Cash, Usage to Payment, Market to Concept, Idea to Retirement, Incubation)- Functions include: Cloud, Cyber Security, IOT, Datacenter, Blockchain, AI, Digital Advertising.
Nov 2020 - Jul 2022
Senior Manager - Digitization & Robotic Process Automation (Digital)
- Conduct and manage Process Re-engineering functions to improve operational efficiencies and current processes. - Guide and monitor the creation of automation to monitor & control activities.- Lead the gap analysis.- Analyze business processes, identify alternative solutions, assess the feasibility and recommend new approaches and solutions to improve.
Apr 2018 - Nov 2020
Senior Manager - Business Excellence (Od)
1. Undertake revisions of established process models / Architecture / methodologies and recommend appropriate actions 2. Analyze and evaluate process designs for producing optimized architecture maps.3. Ensure monitoring of the processes through establishing control plan (using process charts, Statistical Process Control methods etc.).4. Manage and.
Dec 2014 - Mar 2018
Process Excellence & Tqm Manager - Hr & Od
- Identifying and define key measures and performance targets for business critical processes aligning with company objectives based on Balanced Score Card.
- Monitoring and reporting on the performance of core business processes, he/she will continually interface with key executives to facilitate strategic decision making regarding identified process performance.
- Perform complex analysis of data based on standard methodologies like Six Sigma, identifying process issues / bottlenecks and root cause of low performance levels.
- Develop Process Capability and Process Performance index and reporting on business critical processes.
- Based on analysis, identify root causes of issues and avenues of process improvements.
- Undertake revisions of established process models / Architecture / methodologies half yearly, perform revisions / modifications / updates as required.
Jun 2011 - Nov 2014
Quality Assurance Specialist - Commercial
- Working closely with the Quality Manager to analyse data & interpret it for performance improvement for Mobile & Fixed (Consumer & Enterprise)
- Responsible for evaluating calls for Mobile & Home Services for our Outsource Partners IBM Kolkata & Mumbai
- Monitor / Evaluate & Calibrate calls to provide indicators as to overall Operations performance.
- To evaluate target groups on identified behaviours, detailed analysis of the queue, Team performance, insure accuracy of the queue; link the agent performance to required training.
- Identify gaps in process affecting customer experience & recommend amendments to the Process Team / Customer Experience
- Conduct calibration sessions to align understanding & improve efficiency of quality monitoring – internally & externally. Conduct monthly session to the Contact Centre Mgmt to discuss team performance & review.
Jan 2009 - May 2011
Performance Analyst - Consumer Customer Care
-Create and develop daily/ weekly dashboards for business units based on progress of projects and initiatives-Compiling reviewing and analysing company key quality & process performance indicators (KPI), both Sales and Operational- Building up a benchmark database- Create and develop new reports, generate existing reports and analyze data- Completes.
Jun 2007 - Dec 2008
Team Leader (Back Office) - Home Services
- Part of Customer Service, Quality Management Team, handling closure of Support Incidents.- Co-ordinate with various Support Teams (Call centre, Network Operations, Provisioning, Sales, VAS, Activations).- KPI Management, Process Mapping, MIS reports, Gap Analysis, Quality Assurance Process.
Jan 2006 - May 2007
Customer Service - Technical Problem Co-Ordinator
- Part of Customer Service, Quality Management Team, handling closure of Support Incidents.- Co-ordinate with various Support Teams (Call centre, Network Operations, Provisioning, Sales, VAS, Activations).- KPI Management, Process Mapping, MIS reports, Gap Analysis, Quality Assurance Process.
Sep 2005 - Dec 2005
Group Leader - Operations
Jan 2005 - Aug 2005
Team Leader - Operations
Team Leader for America Online which is a leading ISP provider in America. Handling a team of Customer Service Associates providing technical support to AOL users
Jan 2004 - Dec 2004
Csr / Qa
May 2003 - Dec 2003
Team & coworkers
Colleagues at StarHub
Other employees you can reach at starhub.com. View company contacts for 2746 employees →
CC
Cheryl Chan
Colleague at Starhub
Singapore, Singapore, Singapore
View →
SH
Siti Hajar Afiqah Muhamad
Colleague at Starhub
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
LS
Lim Sinwee
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
AB
Andrew Bai
Colleague at Starhub
Singapore, Singapore, Singapore
View →
AK
Agnes Kok
Colleague at Starhub
Singapore, Singapore
View →
DD
Domad Du
Colleague at Starhub
Singapore, Singapore
View →
V(
Vanessa (Diving) Mok
Colleague at Starhub
Singapore, Singapore
View →
HR
Hafiz Rashid
Colleague at Starhub
Singapore, Singapore, Singapore
View →
CT
Cham Tian Ling Henri
Colleague at Starhub
Singapore, Singapore, Singapore
View →
SL
Sky Land
Colleague at Starhub
Singapore, Singapore
View →
Cheryl Chan
Colleague at Starhub
Singapore, Singapore, Singapore
View →
SH
Siti Hajar Afiqah Muhamad
Colleague at Starhub
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
LS
Lim Sinwee
Colleague at Starhub
Petaling Jaya, Selangor, Malaysia, Malaysia
View →
AB
Andrew Bai
Colleague at Starhub
Singapore, Singapore, Singapore
View →
AK
Agnes Kok
Colleague at Starhub
Singapore, Singapore
View →
DD
Domad Du
Colleague at Starhub
Singapore, Singapore
View →
V(
Vanessa (Diving) Mok
Colleague at Starhub
Singapore, Singapore
View →
HR
Hafiz Rashid
Colleague at Starhub
Singapore, Singapore, Singapore
View →
CT
Cham Tian Ling Henri
Colleague at Starhub
Singapore, Singapore, Singapore
View →
SL
Sky Land
Colleague at Starhub
Singapore, Singapore
View →
9 education records
Kenneth Sequeira education
Lean Six Sigma - Master Black Belt
Lead Auditor, 9001:2015
Iso
Pgdpm, Project Management
Icfai - Dubai
Auditor, Internal Qms Auditor
Det Norske Veritas - Dubai
Black Belt, Six Sigma
Asian Institute Of Quality Management - Mumbai
Igniit, Software Programming
Niit - Mumbai
Bachelor'S Degree, Science
Bsc, Botany
D.G. Ruparel
Ssc
St. Anne'S High School
FAQ
Frequently asked questions about Kenneth Sequeira
Quick answers generated from the profile data available on this page.
What company does Kenneth Sequeira work for?
Kenneth Sequeira works for StarHub.
What is Kenneth Sequeira's role at StarHub?
Kenneth Sequeira is listed as Head of Process and Capabilities at StarHub.
What is Kenneth Sequeira's email address?
AeroLeads has found 1 work email signal at @du.ae for Kenneth Sequeira at StarHub.
Where is Kenneth Sequeira based?
Kenneth Sequeira is based in Singapore, Singapore, Singapore while working with StarHub.
What companies has Kenneth Sequeira worked for?
Kenneth Sequeira has worked for Starhub, Du, Tecom, and Wipro Bpo.
Who are Kenneth Sequeira's colleagues at StarHub?
Kenneth Sequeira's colleagues at StarHub include Cheryl Chan, Siti Hajar Afiqah Muhamad, Lim Sinwee, Andrew Bai, and Agnes Kok.
How can I contact Kenneth Sequeira?
You can use AeroLeads to view verified contact signals for Kenneth Sequeira at StarHub, including work email, phone, and LinkedIn data when available.
What schools did Kenneth Sequeira attend?
Kenneth Sequeira holds Lean Six Sigma - Master Black Belt from Indian Statistical Institute.
What skills is Kenneth Sequeira known for?
Kenneth Sequeira is listed with skills including Quality Assurance, Six Sigma, Copc, Bs7799, Project Management, Process Excellence, and Team Management.
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