Kenneth Smith

Kenneth Smith Email and Phone Number

Hospitality Expert @
Kenneth Smith's Location
Charlotte, North Carolina, United States, United States
Kenneth Smith's Contact Details

Kenneth Smith personal email

n/a
About Kenneth Smith

Resume Summary:Highly accomplished hospitality professional with over a decade of experience in the industry, specializing in restaurant management, operations, beverage management, and employee training. Proven track record of success in delivering exceptional guest experiences, driving operational efficiency, and optimizing revenue growth. Adept at leading cross-functional teams and implementing strategies to exceed customer expectations while maintaining a strong focus on quality and profitability. Possesses excellent interpersonal and communication skills, fostering collaborative relationships with staff, suppliers, and clients. Continuously seeks opportunities for professional development and stays abreast of industry trends to drive innovation and maintain a competitive edge. A results-oriented leader dedicated to achieving excellence in all aspects of hospitality operations.

Kenneth Smith's Current Company Details
CLT Decanted

Clt Decanted

Hospitality Expert
Kenneth Smith Work Experience Details
  • Clt Decanted
    Business Owner
    Clt Decanted Dec 2022 - Present
    Charlotte, North Carolina, United States
    At CLT Decanted, we offer a variety of solutions and innovations for those who are interested in wine as professionals or as enthusiasts. With us, you can look forward to hosting private wine parties for your friends or co-workers, finding great value wines at your favorite local wine shops, and on-call expertise in anything wine-related. Our team of professionals will help to provide:- Wine education and training: Providing wine education and training to clients and their staff. This can include conducting wine tastings, seminars, or workshops to enhance their understanding of wine production, grape varieties, tasting techniques, food pairings, and wine service.- Wine cellar management: Assisting clients in building and managing their wine collections. This may involve inventory management, organizing wine cellars or storage spaces, and advising on appropriate storage conditions, such as temperature and humidity control.- Wine and food pairings: Offering expert advice on pairing wines with various types of cuisine. This involves understanding the flavor profiles of wines and how they complement different dishes, guiding clients in selecting wines that enhance the dining experience.
  • Leah & Louise
    Managing Partner
    Leah & Louise Oct 2021 - Dec 2022
    Charlotte, North Carolina, United States
    Management of COGs for both FOH & BOH to ensure proper purchase pricing & menu priceEnsuring proper management of the labor budget to accommodate the forecast for 2022.Creating and/or modifying existing contracts with vendors to either provide more value to restaurant or reduce overheadScheduling building maintenance & repair, restocking of dry goods, flatware, silverware, glassware, and other necessitiesCoordination of all private-dining & private event operations for the restaurantEngaging FOH and BOH employees through recruiting, hiring, onboarding, training, and continual development Meeting with food vendors, wine vendors, and other businesses to evaluate current product & research opportunities for growth.Day-to-day floor management to support staff & provide guest with a unique experience
  • Supperland
    Assistant General Manager
    Supperland Feb 2021 - Oct 2021
    Charlotte, North Carolina, United States
    Created & implemented fine-dining restaurant standards and steps of service for all front of house employees.Weekly forecasting volume and scheduling front of house staff to ensure great service to guests, day-to-day management of employees during dinner shift.Expertise in menu knowledge; recorded and revised all ingredients for food items, recipes for cocktail menu, structure and understanding of wine list.Maintaining labor, food costs, menu prices, and other expenses to keep within parameters set by P&L sheet.Resolving any guest-related issue with urgency and care; responding to guest feedback in person and on social media..
  • The Palm Restaurant And Catering
    Server
    The Palm Restaurant And Catering Oct 2019 - Feb 2021
    Charlotte, North Carolina, United States
    • Providing guests with a five-star dining experiences as a highly knowledge hospitality professional• 7+ years of continue education and engagement of wine & spirits knowledge • Seamless execution of banquets, exceeding the expectations of guests for both on-site and off-site events
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  • Ruth'S Chris Steak House
    Human Resources Manager/ Front Of House Manager
    Ruth'S Chris Steak House Feb 2014 - Oct 2019
    Charlotte, North Carolina Area
    • Development of 70+ team members to exceed guests expectations in a fine dining setting• Engaging BOH and FOH employees through recruiting, hiring, onboarding, training and development for advancement into new positions• Providing outstanding hospitality toward all guests to build rapport in efforts to create business via repeat visits• Responsible for employment verification, timecard and tip distribution, payroll, and other administrative duties on a weekly basis• Executed lunch and dinner shift as the Manager on Duty- included the completion of nightly paperwork• Served as liaison between Sales & Marketing director and the Banquet Captains to ensure that private events were handled with the utmost care• Leading training meetings for all positions in order to certify/re-certify on the company standards to ensure top-quality food and service to our guests.
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  • Ruth'S Chris Steak House
    Server/Key Manager
    Ruth'S Chris Steak House Jun 2013 - Feb 2014
    Charlotte, North Carolina Area
    My primary responsibility as a server includes:- providing the highest quality of fine dining service to guests, including banquet execution- 5+ years of wine salesmanship driving revenue and boosting check averages- training and development of employees in the server positionAs a Key Manager, my primary duties included:- service management during shifts and completing manager end-of-night paperwork- resolving guest complaints and issues to ensure the highest level of service- taking reservations, seating guests, answering phone calls, etc.
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  • Navex Global
    Communication Specialist
    Navex Global Mar 2017 - Oct 2017
    Charlotte, North Carolina Area
    • gather confidential information that enables our clients around the world to gain insight on how they can improve the work environment for their teams while minimizing their organizational risk• Ensure all key questions required to establish a report detailing the reporter’s experience are captured with extra attention given to ensure quality and accuracy of report details
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  • Red Ventures
    Workforce Manager
    Red Ventures Aug 2014 - Feb 2017
    Charlotte, North Carolina Area
    Management of daily scheduling adjustments for agents' based on call volume trends and forecasts; working with Sales Ops analysts, business directors,and HR to fill gaps caused by unplanned agent absences and call volume spikes.Reporting and in-dept analysis on key metrics including: abandon rate, agent productivity and utilization, ACD optimization, and call volume.Manage inbound and outbound sales queues and call routing logic.Adherence and implementation of the company attendance policy. Verified timecards, PTO, payroll, and schedule bids for tenured agents.Work closely with business leaders and HR to develop new recruiting opportunities.Development of newly hired WFMs; onboarding, real time queue management, scheduling conflict resolution, call forecasting and call volume trends. Promoted and encourage improved communication within the WFM team, to agents, and to upper management using different mediums including IM, email, Slack, verbal, and written communication.
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  • Unc Charlotte
    Student
    Unc Charlotte Jan 2013 - Dec 2013
    View
  • On24
    Lead Generation Intern
    On24 Jun 2013 - Aug 2013
    Charlotte, North Carolina Area
    View
  • Subway
    Assistant Manager
    Subway Apr 2011 - Aug 2012
    Blacksburg
    View
  • Subway
    Sandwich Artist
    Subway Aug 2010 - Apr 2011
    Blacksburg, Va
    View
  • Dunkin Donuts
    Shift Leader
    Dunkin Donuts Jun 2010 - Aug 2010
    View
  • Dunkin' Brands
    Crew Member
    Dunkin' Brands Feb 2009 - Jun 2010
    View

Kenneth Smith Skills

Teamwork Customer Satisfaction Time Management Microsoft Office Quality Assurance Employee Training Powerpoint Customer Service People Skills Hospitality Event Planning Sales Leadership Tenacious Work Ethic Result Oriented Facebook Microsoft Word Microsoft Excel Lead Generation Webcasting Social Networking Onboarding Hospitality Management Operations Management Sales Operations Recruiting Hiring Human Resources Restaurant Management Fine Dining Workforce Management Public Speaking Management Team Building Communication Training Personnel Management Wine Sales Customer Oriented Multi Tasking Employee Relations Payroll Organizational Effectiveness People Management Training And Development Positive Work Environment

Kenneth Smith Education Details

Frequently Asked Questions about Kenneth Smith

What company does Kenneth Smith work for?

Kenneth Smith works for Clt Decanted

What is Kenneth Smith's role at the current company?

Kenneth Smith's current role is Hospitality Expert.

What is Kenneth Smith's email address?

Kenneth Smith's email address is ks****@****ris.com

What schools did Kenneth Smith attend?

Kenneth Smith attended Unc Charlotte, Virginia Tech.

What are some of Kenneth Smith's interests?

Kenneth Smith has interest in Civil Rights And Social Action, Science And Technology, Politics, Economic Empowerment.

What skills is Kenneth Smith known for?

Kenneth Smith has skills like Teamwork, Customer Satisfaction, Time Management, Microsoft Office, Quality Assurance, Employee Training, Powerpoint, Customer Service, People Skills, Hospitality, Event Planning, Sales.

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