Desk Side Engineer (Acting) (2017 – 2018)Utilize LANDesk Management Console to generate and maintain computer images. Assess viability of new hardware and software for compatibility within existing systems. Manage patch application through system evaluation, testing, and implementation of appropriate code changes. Provide technical support for Ivanti Interchange program. Create Windows 10 images for computers using Microsoft Development Toolkit (MDT), utilize Ivanti Management Suite 2017 to generate key operating systems for Windows 7/10, and develop monthly Microsoft patches.Key Achievement: Upgraded IT department by initiating conversion to Windows 10 software and introducing use of iPads to modernize procedures.Service Desk Field Analyst (2009 – 2017)Led # teams while establishing a technological base for new clinic locations and performing hardware installation and cycle refresh. Provided on-site and remote support to troubleshoot hardware and software issues (OncoEMR, Centricity, G4, Adobe, Java) including network devices, (routers, access points, switches), telephony (Cisco, Toshiba, Fuze), and computers for over 2K local/off-site users spanning 200 clinics in Florida.Key Achievements: Appointed team lead for equipment installation in several new clinics, ensuring functionality of all software and hardware prior to openings. Selected to facilitate training and on boarding for new technicians in accordance with organizational policies and industry best practices to optimize workflows.