Kenneth Tollefson Email & Phone Number

Costa Mesa, California, United States

Irvine, California, United States

♦Recognized consistently for success in high-priority initiatives. Managed a pipeline of 400 homebuying clients and agents while consistently converting leads into sales revenue♦ Promoted to Loan Officer role within 10 months with multiple top 10% monthly performances♦ Consistently ranked in the top 25% of the company in converted sales and funded loans amongst loan officers♦ Mentored a team of 6 Account Executive Associates by facilitating training and providing personalized coaching♦ Retained multiple customers who showed a probability of purchasing/refinancing with competitors♦ Assisted applicants in loan pre-qualifications and prepared clients for the home-buying process♦ Achieved customer satisfaction rating of 4.8 out of 5, ranking in the top 20% among colleagues

Irvine, California, United States

Orange County, California Area

♦ Responsible for executing the leasing and marketing plan for apartment communities in West Park, Irvine♦ Promoted positive, proactive customer interactions to make the “Irvine Company Experience” the highest quality♦ Consistently recognized top leasing consultant for both total move ins and customer satisfaction reviews♦ Achieved multiple 90% and higher “secret shopper” scores

Irvine, California

♦ Responsible for developing referral programs with 3rd party sources from equipment vendors (manufactures, resellers,distributors, etc.)♦ Prospect and develop the referral source and secure commitments via informal referral arrangements to generatemiddle and upper middle market finance transactions ($25,000-$100,000,000)

Orange County, California Area

♦ Served as point of contact for dealership accounts, re-marketing account managers, accounting, and license/title team♦ Facilitated re-marketing vehicle delivery routing in most efficient manner♦ Secured funds for sold vehicles and expedite account payment process

Orange County, California Area

♦ Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivables, and preparing write-offs for uncollected accounts♦ Trained, motivated, and coached employees to increase branch sales by understanding, communicating, and utilizing 4-step sales process to promote and sell optional protection products, vehicle features, and additional equipment♦ Supported branch operations through administrative tasks, callbacks, and reconciling inventory as well as evaluating fleet mix and utilization, vehicle maintenance, and adherence to vehicle deletion policy

Lakewood, Colorado

Educating customers, training associates, assisting in sales, staying up to date on appliance updates.