Kenneth Travis Email & Phone Number

Camden, Nj, Us

Camden, Nj, Us

Charlotte, Nc, Us

Provided project management and subject matter expertise to a team of consultants deployed under contract to am eleven-hospital Premier member health system. Support achievement of goals outlined members’ annual Strategic Quality Plan. Project management responsibility for engagements leading to savings of $1M to $7M in areas such as clinical transformation, pharmacy, purchased services. Interim staffing for Quality departments in transition. Internal coach/mentor for new hires.Key Contributions and Achievements: Facilitate dissemination of best practices across an eleven-facility member health system with the goal of information sharing, sustainment, and spread of process improvements relative to ongoing project work, including Experience of Care/HCAHPS, LOS, Sepsis Core Measures and ED throughput. Subject Matter Expert and Experience of Care Council Steering Committee member for a multi-facility health system, developing strategy around defining the system-wide patient experience, establishing patient/family advisory councils, and using data to both identify opportunity and measure success. Expertise in inter-disciplinary and leadership rounding.

Camden, Nj, Us

As a key member of the Performance Improvement department, provide data analytics expertise toward realization of annual hospital Goals and Objectives; provide qualitative and quantitative guidance to hospital committees and workgroups through data mined from multiple clinical and administrative data sources. Subject Matter Expert on the Premier suite of clinical outcomes software, delivering training and consulting to both in-house staff and client groups. Support of federal and state regulatory compliance within the quality and performance improvement functions.Key Contributions and Achievements: Establish, monitor and maintain annual Quality, Service and Performance goals for multiple hospital areas. Developed department/unit-specific balanced scorecards, and assisted staff in identifying opportunities and implementing relevant improvement strategies. Provided analytical guidance for the successful initiation of participation in the NJ DSRIP program. Initiated and coordinated participation in the Leapfrog Hospital Safety Survey that lead to $250,000 in annual awards for Outstanding Organizational Performance in clinical outcomes and patient safety. Leverage public reporting (Leapfrog, HealthGrades, US News, Hospital Compare) to drive organizational change. Institutional trainer for Crucial Conversations© workshops, bringing enhanced communication skills to Administration, Management and Staff with a goal of enhancing employee engagement through effective communication.

Philadelphia, Pa, Us

Functioned as liaison between the Department of Information Services and the Network’s user community in creating IT solutions for user needs. Completed feasibility/ROI analyses for proposed IT expenditures; provided recommendations for decision support, performance measurement, and quality improvement initiatives. Served as a Special Projects Manager, leveraging knowledge of both hospital operations and technology.Key Contributions and Achievements: Saved $20,000 from the departmental budget through reallocating existing resources for paycheck printing, bypassing proposed purchase of dedicated check-printing software/hardware to achieve savings. Designed and maintained project management and quality improvement databases for the Information Services department and the user community, including the Issue Tracking/Resolution database for resolving EHR issues, and the IS Project Tracking database for planning, management, and customer service initiatives. Redesigned intake process at an affiliate institution to reduce missed communications and increase inpatient admissions and patient satisfaction using 1-call system to ensure that callers received a “live” response.

Philadelphia, Pa, Us

Conducted operational analyses in a variety of clinical and non-clinical areas to achieve departmental objectives. Led service improvement teams in Women & Children’s Programs and SPD. Designed and delivered professional development courses that included Applied Statistics for Management, and Quality Improvement Tools & Techniques. Key Contributions and Achievements: Led interdisciplinary patient satisfaction team in implementing changes in rounding times, lab tests, and ancillary services within the Women & Children’s Services, bringing Maternity Discharge process satisfaction from 88% to 98%. Captured $70,000 in staffing cost savings and improved Stress Testing patient satisfaction by identifying and implementing cross-training/reallocation strategies that enabled the opening of a third stress testing room and elimination of four-week scheduling backlogs. Designed and instructed professional development courses including Tools for Quality Improvement, and Applied Statistics for Managers. Designed and implemented an internal customer satisfaction process to enhance the effectiveness of the Department of Management Systems engagements.

Master'S Degree, Organizational Leadership

Bsce, Commerce & Engineering

Cpc, Life Coaching