Chijioke Uzoh Email & Phone Number

Echuca West, Vic, Au

Port Harcourt, Rivers, Nigeria

Projects Executed:• Conceptualized and spearheaded the IT Process automation to enhance the Helpdesk Service Delivery; this has improved the use of Helpdesk Ticketing Platform and equally increased the number of monthly tickets in excess of 90%• Co-ordinated the design and implementation of Office 365 solutions, Exchange Online and Azure Hybrid environment, targeted at improving the availability of our business-critical service by 80%• Revitalized IT service operations by designing, configuring of VMware VCenter environment• Defined and deployed Windows Server Group Policy Object Management for the purpose of minimizing risks from accidental user data loss and compliance issues by more than 90%Roles and Responsibilities:• Administered the implementation of annual equipment maintenance plans to reduce equipment downtime by 90% and increase productivity by 50% in the first year• Managed 30+ vendor contracts and funding Memos, to Management to forecast budget and maintenance costs as part of ensuring proper resource allocation• Trained 20+ junior technicians and new joiners to acquaint them with the standard SOPs to avoid deviation from the company guidelines• Prepared biweekly schedules for the staff members to assign equal workloads for streamlining workflow• Inspected worksites periodically for identifying problems and required maintenance to facilitate uninterrupted workflow across the Group• Supervised the daily inventory of Computer issuance and retrievals and prepared daily log sheet for IT Administrators to ensure compliance to clients' orders and deadlines• Led Level 1&2 Helpdesk Support team and provided timely solutions to escalated issues• Designed about 80% of the virtual networks to support workloads with the highest security and performance• Established the strategy for the reduction of controllable unplanned infrastructure outages by more than 90%• Performed root cause analysis to resolve 60% issues for the project management team

Port Harcourt, Rivers, Nigeria

• Revamped the technical Support Team and provided direction and mentorship in tech support and delivery• Upgraded incident platform, analyzed service ticket trends and increased customer satisfaction to >80%• Facilitated Meetings, analyze information gathered from the meetings to target areas of improvement• Monitor and evaluate employee performance; develops employee skills via on-the-job-training • Create long-term service delivery, continual improvement and a better customer relationship

Port Harcourt

• Developed, implemented and reviewed disaster recovery plan, systems and programming standards• Scheduled backup jobs on Veeam 8.0, Symantec Backup Exec 2012 attended to backup failure issues• Administered DHCP Server and enabled new DHCP scopes for various subnets of the Group Network• Monitored the Datacenter assets, detected failed Hard disks and replaced them• Resolved performance related issues, Windows clients OS's, Hardware, Printers, LAN and WAN• Installed and configured new HP Servers and RAID levels (HP ProLiant DL380P Gen7,8, 9, 10)• Set up and configured VCenter ESXi 5.5, configurations of storage, network, VMs as required• Designed and managed Domain Controllers Active directory services for users and computers• Architected and resolved 98% of issues related to Group policy object to improve organizational security

Port Harcourt

• Accomplished the deployment of all network infrastructure devices on the LAN and WAN• Boosted the monitoring of the network connectivity (LAN & WAN) availability and performance• Collaborated with other sections of the ICT department in problem resolution• Extended the LAN&WAN infrastructure of the Group based on the approved user demand• Improved the availability and optimization of Internet services in all locations of the Group

• Over all projects co-ordination in the Company• Ensured that new technologies were continuously advised to both clients and project team• Checked Clients standards against installation standards• Responsible for the technical know-how of the company• Trains employees in work procedures, standards and safety practices, and reviews work in progress or upon completion for compliance with standards• Plans, organizes and supervises the activities of technical and clerical staff in the Information Systems division• Co-ordinates the activity of ICT section in ensuring that proper controls are in place to ensure that Company data are backed up regularly.• Interfaces with the Document Control Center in ensuring that the deliverable status across all the stakeholders in the project (Client, Contractor and Subcontractor) are maintained and updated regularly.

Lagos

• Coordinated and successfully deployed 80% of various IT projects across several platforms• Planned, controlled &reported more than 80% of the work performed in order to achieve targets• Executed the deployment of card personalization printers (Evolis (Dualys, Pebble, Matica Z10 to Z30)• Achieved the installation of applications for the printing of Loyalty cards, Debit &Credit cards

Port Harcourt

• Trained students in the UK Open University courses like Java programming• Trained students in Microsoft Office applications like MS-Word, MS-Excel, MS-Visio, MS-access etc• Taught students in MCSE courses such as:o Planning and Maintaining an MS Windows Server 2003 Network Infrastructureo Planning, Implementing and Maintaining an MS Windows Server 2003 Active Directory Infrastructureo Designing Security for an MS Windows Server 2003 Network and Hardware devices (CompTIA A+)Worked as a System Administrator:

Port Harcourt

• Implemented and demonstrated the setting up of Cisco Routers and Switches and secure GRE Tunnels• Interacted with users in resolving basic and complex help desk issues in a timely manner• Developed better monitoring policies to ensure maximum uptime for servers.• Designed and setup of LAN in a switched and routed network using Cisco and traditional switches

Experiences:· Installation and servicing of Chemical Injection Unit· Repairs, re-installation and charging of Pulsation Dampener· Piping, connection and termination of air/ chemical flows to the Gauges· Calibration of Totaliser and System Gauge Regulators

B.Eng; 2Nd Class (Hons Upper Division), Electrical/Electronics Engineering

Master Of Science - Ms, Telecommunications Management, Distinction

Ssce, High School

Fslc, Primary