Kenneth Webster Email & Phone Number

Melbourne, Florida, United States

Melbourne, Florida

Orlando, Fl

● Follow all Marriott Vacation Club call center and Marriott Vacations Worldwide policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards.● Answer questions about vacation destinations and Marriott Vacation Club resort facilities and services. Check the availability of accommodations and dates, suggesting alternatives when the first choice is not available.● Clearly explain the requirements for purchasing or preview package and attending a vacation ownership for purchasing a preview package and attending a vacation ownership sales presentation. Verify individuals or couples meet the eligibility requirements by calculating and budgeting financial responsibilities. Promote accommodation upgrades and extra nights to drive additional revenue when available. Use customer relation techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

Hicksville, Ny

● Managed the daily supervision of up to 10 Mattress Sales Professionals for some of the largest mattress companies in the world e.g. SLEEPY’S, 1800MATTRESS, MATTRESS.COM., MATTRESS GIANT, MATTRESS KING, BETTER BEDDING, MATTRESS DISCOUNTERS● Responsibilities included, but not limited to sales improvement programs, training/development of sales staff, open order management, audits, inventory control, and merchandising Demonstrated sales leadership by playing an active role in the Contact Performance Center floor, while driving sales and profit performance through managing, developing and retaining customer-focused quality staff● Analyzed the needs of the Contact Performance Center, determining how best to create and execute improvement plans Monitored all activities of competitors and reported to Senior Management● Conducted regularly scheduled ‘One on One’ and live ‘Side by Sides’ (that I introduced to the company) according to established company guidelines to ensure quality, consistency, and compliance with company policies, procedures and standards. Evaluated sales professionals and provided ongoing training to employees whose sales skills and techniques required improvement● Assisted in supervision of the following departments; E-Commerce sales, Confirmation Sales, Chat Sales

Pine Brook, New Jersey

● Supervised daily actions of sales representatives presenting the Dish Network product● Successfully lead in the development, motivation and accountability of over 20 agents to produce sales for the leader in home entertainment, ensuring agents’ ability to assist customers with technical questions regarding installation, troubleshooting, hardware operation and overall product.● Conducted training for new hires and crossover agents to the sales department● Created and directed the PB Supervisor Mentoring Group, a group comprised of aspiring leaders on the sales department supervisory track.

New York, New York

New York, Ny

● Coordinated the distribution of syndicated programs to TV stations nationwide● Generated timing and format sheets● Traffic and placement of commercial material● Tracked affidavits of performance for barter commercial material● Prepared schedules of programs to be aired● Maintained station files● Proofread affidavits and invoices● Routinely interacted with station representatives and inventory control, coordinating set-up of satellite feeds from start to finish● Experience with: The Cosby Show, The Montel Williams Show, Roseanne, Nick News, Matlock, A Different World