Kenneth Whaley Email and Phone Number

• Managed and supervised team of seven business analysts and 14 vendor business analysts. o Assigned associates to projects based on individual skills and project needs. o Assessed business analyst resource needs for product teams. o Identified training and development opportunities for direct reports. o Onboarded vendor business analysts to meet domain resource demands. o Interviewed and hired new associates o Appraised associate performance o Recommended associates for advancement or promotion• Collaborated with business partners, other technology managers, and senior director to develop/execute organizational strategy.• Tracked and managed vendor business analyst spend and budget monthly and yearly.• Reported the status of work streams in eight product areas to senior leadership weekly and monthly.• Managed business partner and stakeholder relationships. • Acted on escalations from associates to resolve issues and risks.• Supported associates to deliver product team features on time and within budget.• Collaborated with stakeholders to ensure achievement of technology needs and expectations.• Created environment to increase associate engagement and creativity.• Increased business knowledge and technical skill level of team, resulting in more accurate user stories and fewer defects.• Influenced changes in product team work methods, resulting in higher velocity as well as quicker and more accurate product feature deliveries.• Partnered with and influenced other leaders in prioritizing HR adjustments for Project BAJA to complete changes by October 15, 2017.• Managed vendor business analyst service contract of $1,900,000 and maintained total spend under budget.

• Led and managed team of 14 business analysts. o Recruited and hired business analysts. o Appraised associate performance. o Recommended associates for advancement or promotion o Assigned associates to projects based on individual skills and project needs. o Assessed business analyst resource needs for product teams. o Identified training and development opportunities for direct reports.• Collaborated with business partners, other technology managers, and senior director to develop/execute organizational strategy.• Managed vendor business analysts and onboarded staff to meet domain resource demands.• Tracked and managed vendor business analyst spend and budget monthly and yearly.• Managed business partner and stakeholder relationships. • Acted on escalations from associates to resolve issues and risks.• Supported associates to deliver product team features on time and within budget.• Collaborated with stakeholders to ensure achievement of technology needs and expectations.• Developed and implemented marketing and reputation management plan for business analysis organization in collaboration with two other managers.• Created and implemented Likert scale survey to gather perceptions from stakeholders on business analyst performance.• Changed perception of business analyst role among key health and wellness stakeholders and business partners.• Established environment to increase associate engagement, creativity, and effectiveness.• Implemented upskilling program, increasing business knowledge and technical skill level of team as well as resulting in more accurate user stories and fewer defects.• Influenced changes in work methods of product teams, resulting in higher velocity as well as quicker and more accurate product feature delivery.

• Served as liaison with international business partners, collaborating to identify possible process improvement initiatives.• Drove standardization of requirements and processes by working with business analyst team members to identify reusable business rules, metrics, requirements, and processes.• Partnered with other ISD teams in building reusable components to reduce redundant work efforts.• Led business analyst team members on complex international portfolios by overseeing elicitation process, ensuring completion of requirements estimates, establishing and implementing requirements management plan, and tracking all tasks throughout project.• Reported program/project statuses to senior management of business analysis organization.• Facilitated requirements workshops and project team meetings, using WebEx and Live Meeting.• Coordinated with business analysis resource managers to identify and assign business analysts to Brazil integrations projects, providing governance, mentoring, and oversight to assigned analysts.• Identified and drove adoption of strategies to mature business analysis organization.• Mentored other business analysts to improve individual skills and assist with professional development (16 associates between August 2013 and November 2014).• Provided performance feedback to business analysts and resource managers.• Created written reports and correspondence for all levels of management as well as prepared/delivered oral presentations.• Managed business partner, stakeholder and team member relationships in a matrix organization.

• Led team of associate and contractor business analysts on moderately complex to challenging projects.o Conducted peer review sessions.o Facilitated team meetings.• Elicited and gathered system requirements from stakeholders, using various requirement elicitation techniques.• Collaborated with customers and business partners to accomplish project-related tasks.• Analyzed business processes/problems and customer needs to identify opportunities for improvement.• Prepared business process, information flow, and use case models to document business processes and functions.• Developed level of effort and work plans for business analyst involvement during requirements phase of projects.• Mentored other business analysts on elicitation techniques, customer engagement options, and other related skills.• Reviewed business requirements for accuracy and completeness as well as loaded requirements into HPQC for quality assurance review and approval.• Facilitated requirements workshops and project team meetings, using WebEx and Live Meeting.• Documented and modeled flow and life cycle of store number from real estate project inception to store possession phase for domestic and international locations.• Identified and investigated alternatives to existing process of assigning store/location numbers.• Served as lead business analyst for GLS variable weight and POC REL and eClosing projects.• Facilitated and participated in JAD sessions for international projects.• Developed written reports and correspondence for all levels of management as well as prepared/delivered oral presentations.• Built relationships with key project stakeholders and project team members in matrix organization as well as communicated effectively with customers, business partners, and project stakeholders.

• Developed course syllabus, daily lesson plans, and classroom activities.• Instructed students to accomplish course objectives.• Counseled students on specific strategies to improve performance on tests and assignments.• Evaluated student performance.

• Served as owner, operator, and CEO of financial services business.• Marketed life insurance, mutual funds, and annuities.• Recruited, trained, supervised, managed, and evaluated associates.• Built, trained, and motivated team of sales representatives.• Administered and enforced compliance and audit regulations. Serviced clients.• Developed and conducted training sessions for business team members.• Maintained accurate business records based on audit and regulatory agency requirements.• Consistently accomplished business and organizational objectives.