Kenneth Wolfe Email and Phone Number

•Provided direct supervision of 25 staff members in all daily operations of Client Services and Send-Outs. •Developed Continuous Quality Improvement (CQI) metrics, identified trends associated with metrics and implement new workflows and decreased send-out error rate by 33%. •Performed formal quality reviews and reported metrics that enable the department and staff to contribute to achieving the organization's goals. •Held regular interdisciplinary meetings with senior leadership and key stakeholders to ensure common understanding and approach regarding quality and provided open forum for employees to give feedback.•Analyzed quality data and workflows and solicited feedback to identify improvements and ensured quality program was linked to and supported departmental performance measurements.•Developed and maintained the department quality program that included the quality of transactions, communications, procedures and guidelines decreasing error rate by 10 percent.•Developed new procedures based on quality standards and updated obsolete procedures to meet current workflows. •Standardized initial training, developed and implemented annual and semiannual competencies based on data metrics. •Identified and facilitated a charging model through market analysis that better reflected CMS reimbursement increasing overall profitability. •Developed and standardized a formal communication process decreasing errors by 12 %.•Restructured supply inventories to better meet mission needs; reducing waste and decreasing supply shortages. •Identified, strategically planned, and deployed multiple Lean strategies that increased productivity, quality, and reduced waste resulting in a reduction of 1 FTE.•Reviewed and restructured holiday and weekend FTE requirements reducing overall need by 700 hours annually.

• Supervised upwards of 16 staff members and served as the senior leadership for all PM and night shifts.• Identified, developed, and implemented a laboratory wide workflow resulting in the decrease of missed tests by 5000 tests annually. • Developed and implemented a Lean quality initiative eliminating biohazard waste by 15%.• Lead the hiring, orienting, and training of laboratory staff.• Provided operational oversite for all PM and night shift workflows and staffing needs.• Lead regular section meetings with department leaders and employees. Facilitated the sharing of operational goals and provided an open forum for employee discussion. • Collected and interpreted quality data and identified improvements to the structure of job duties to better meet the workload needs for shifts supervised. • Developed and implemented new procedures and workflows based on CQI (Continuous Quality Improvement) data; increasing overall section efficiency (Turn Around Time) by 20%.• Performed and participated in the acquisition of new staff members throughout the laboratory including senior staff members.

• Managed daily activities for over 15 employees. Developed work schedules and processed account payroll. • Interviewed, hired, trained, coached, motivated, disciplined, completed performance appraisals and conflict resolution for staff. • Developed and maintained unique routing structures to better meet the needs of the customer; ensuring on-time service of upwards of 99%.• Served as the main point of contact for the onsite customer as well as all regional locations.• Provided financial analysis as it related to the specific profit-and-loss statements increasing overall profitability by 15%.• Monitored staff compliance of all company safety policies and Department of Transportation (DOT) regulations.

• Severed as a super user for Epic health information system. • Performed and laboratory procedures and examinations in the Microbiology, Chemistry, Hematology, Blood Bank and Urinalysis sections. • Prepared equipment, reagents and supplies for testing. Processed specimens for manual and semi-automated determinations.• Ran, monitored and problem solved appropriate quality control issues and calibration.

• Developed and wrote standard workflows, work-aids and standard operating procedures SOPS for all processes supervised. • Wrote and revised Safety Data Sheets (SDS) for appropriate sections.• Forecast and wrote annual military supply contracts maintaining all supply and inventory needs for section.• Maintained supply and equipment inventories for seven different chemistry analyzers.• Reviewed all quality control, instrument maintenance and chemistry results.• Developed and maintained continuous quality improvement (CQI) reports and metrics.• Served as a key operator and trainer for the hospital’s information system (CHCS) within the laboratory.

• Developed, implemented, administered and supervised the training of thirty-five laboratory technicians in Microbiology, Chemistry, Hematology, Blood Bank and Urinalysis. • Maintained individual records of all laboratory personnel’s training in accordance with governing body specifications.• Served as the Lead Infection Control monitor for entire laboratory.• Developed and maintained continuous quality improvement (CQI) reports and metrics.

• Developed tracking system Processed incoming and outgoing laboratory samples from Iraq, Afghanistan and Europe for distribution to appropriate laboratory section and reference laboratory testing.• Shipped unique laboratory samples to reference laboratories via Fed Ex and DHL.• Tracked and maintained shipping records for all American facilities in Europe.• Established and enforce proper shipping standards with concurrent laboratories.• Entered, maintained and tracked all reference laboratory results for all of Europe.