• Supervising junior staff during shifts.• Monitoring and ensuring venue is suitable for customers.• Ensuring adequate stock levels in the bars and shops.• Setting up and breaking down of venue dependant on client’s requirements.• Liaising with department heads to ensure company procedures are followed.• Completing relevant daily documents and fire logs.

• Managed and administered a staff of 45 employees across 5 different departments carried out regular stock takes and orders in an efficient manner.• Created of rosters for all departments to ensure wages-to-turnover were achievable.• Managed the full employee lifecycle including mentoring, monitoring and evaluation.• Analysed and developing core business strategies to reach strategic goals Increased profits by adhering to budgets and carefully managing cash flow.• Weekly directional meetings with senior staff team and monthly meetings with the HR department to ensure all staff are compliant with company procedures.• Maintained and developed relations with existing and new suppliers.

• Supported the organisation of events and entertainment to suit the venue.• Provided and maintained a high level of service in a multilingual environment, while mentoring/coaching new employees, supervised staff and leading the team.• Issue of weekly roster for two of the 5 departments to ensure cost effectiveness and a low wages- to-turnover percentage.• Responsible for purchase orders, handling of stocks, managing business relationships within the group and with other stakeholders.