Operations Administrative Assistant
CurrentKey Responsibilities:- Provide backend office support and ensure efficient coordination between departments.- Liaise with food delivery partners and manage service-related issues.- Conduct integrity checks for outlets and report findings to management.- Utilize Excel for data management and reporting.- Prepare reports and documents to support decision-making.Key Achievements:- Consolidated and maintained new and pre-existing records, improving accessibility for managers and enabling quicker resolution of recurring issues. This initiative led to a 30% increase in departmental efficiency, as managers could self-help with issues before needing to escalate, freeing up time for higher-priority tasks.- Oversaw daily operations for over 100 outlets, resulting in noticeable improvements in service quality across most locations through consistent monitoring and feedback.- Streamlined routine backend office tasks, reducing time spent on administrative processes, enabling faster and more efficient completion of daily responsibilities.