- Specializing in all aspects of CUSTOMER SERVICE for our clientele- Wine BUYING duties for specialized section of shop's inventory- Manager of in-house EVENTS

MASLOW 6 WINES, New York, NY 2009 – 2015
Operations Manager–––––––––––––––––“Customer Service Excellence” • Created OPERATIONS MANUAL /Staff SCHEDULE & handled:– Payroll– Inventory– Wine Club orders (monthly)
• Transformed existing PROCESSES & Improved EFFICIENCYwith new integrated POS / ONLINE System:
Inventory TRACKING – Purchase Order PROCESSING(improved) Sales Analysis REPORTING – Testing & Updates for WEBSITE
• Full Opening / Closing (Cash RECONCILIATION & Bank DEPOSITS) / Processed Deliveries & Shipments
• Managed TASTING BAR (daily, with weekly themes)• Assisted Customers in SELECTING Wine.

WINEBERRY AMERICA, New York, NY 2011 – 2012 Internship• TECH SHEET Information for WEBSITE & SALES SUPPORT functions (coordinated / updated):
– Provided Consistency throughout VINTAGES through Communications with French WINE PRODUCERS 
• Assisted with:– All Business Functions– Sales Orders– Cash Application Processing– Compliance Label Approvals– Tasting Coordination (for prospective Imports) .

BUSINESS ANALYST & PROJECT MANAGER – Consulting, New York, NY 2006 – 2009 CUNY – CITY UNIVERSITY OF NEW YORK
–––––––––––––––––––––––––––––––––––––• Developed TIME & ATTENDANCE System & Integration(university-wide / integrated within major ERP effort):– Organizational Structure– Project Workgroup– Campus Liaisons (for acquisition & implementation)• Established using ‘Blackboard’ 
/ Within PMO Environment: – Manager for Project CHARTER– Stakeholder ANALYSIS– Project PLAN / BUDGETS 
• Led REQUIREMENTS Gathering / RFP Development / (preliminary) DESIGN Sessions / EVALUATION Process PURA VIDA nyc –––––––––––––Children’s Clothing – entrepreneurial Start-up (Business Partner) 
• Led VENDOR Selection / IMPLEMENTATION / ongoing SUPPORTfor Key Business Systems; Implemented QuickBooks 
• Worked TRADE SHOWS for Sales to Retail Stores; • (overseas) Shipments / Inventories / Deliveries CHILDREN'S AID SOCIETY 
–––––––––––––––––––––––• New PURCHASING & REQUISITION System:
BUSINESS Analysis / VENDOR Selection Process / IMPLEMENTATION (integrated with MS Dynamics GP / 250+ users / 40 sites) DISCOVERY CHANNEL / DISCOVERY COMMUNICATIONS–––––––––––––––––––––––––––––––––––––––––––––––––• Analysis & Support for Key BUSINESS SYSTEMS .

THE NEW YORK TIMES, New York, NY 2000 – 2006Manager – Business Systems Systems Analyst(Recruited to Role)‘Neediest Cases’ CAMPAIGN: Managed IMPLEMENTATION of new BUSINESS SYSTEM for NY Times Foundation–––––––––––––––––––––––––––––––––––––––––––––––––––• Eliminated Data REPOSITORIES (disparate / redundant) / Reduced Software & Server COSTS / Improved PROCESSAccomplishments & Elements & included: – Build vs. Buy decision process / Vendor Selection / Gap Analysis / Coordination of User Training– External Data Integration (sources: bank lockbox / web processing org / printing facility) Navision: Managed IMPLEMENTATION of new integrated business system for News Services division––––––––––––––––––––––––––––––––––––––––––––––––(Used: Company Methodology / PM Roadmap / SDLC / RUP/UML / MS Project)• Eliminated need for 6 DATABASES (overlapping) / Improved Business PROCESS WORKFLOW Accomplishments & Elements & included: – Defined REQUIREMENTS / Selected VENDOR / Created PROJECT PLAN / Tracked BUDGETS– Worked with Vendor Team / Hired Consultants / Oversaw Data Migration / Created & Executed Test Plans– Technology used: Company Methodology / PM Roadmap / SDLC / RUP/UML / MS Project• Post-Implementation FUNCTIONS: Server Admin – Database Optimization – Enhancement Analysis – DocumentationBusiness Continuation Planning & Testing – Change Management – User AcceptanceSarbanes / Oxley CompliancePERFORMANCE MANAGEMENT System (Lotus Notes / Web-based) /Key Analysis (business & technical) for new AUTOMATED SYSTEM –––––––––––––––––––––––––––––––––––––––––––––––––––––––––(replaced a purely hard copy process)• Visio Dataflow diagrams / User Training / Support• Lotus Notes DATABASES:Developed for Marketing Services division (specialized special sections deliveries)• AWARD – Departmental Award for SAVING $125K annually(eliminated need for outside Vendor Services).

AFS INTERCULTURAL PROGRAMS, INC., New York, NY 1996 – 2000Project Leader & Systems Analyst
• Manager for APPLICATIONS DEVELOPMENT Team (throughout project life cycle) / Managed STAKEHOLDERS from 60+ International Offices (in Information Systems dept.)• Developed Lotus Notes APPLICATIONS:Improved DISCUSSION FORMATS / consolidating redundant DATABASES• Centralized International CLIENT / SERVER System (new) & Led Applications Development• Created annual BUDGETSResults: Streamlined Program OPERATIONS / PROCESS Improvements / COMMUNICATIONS Improvements – Managed STAKEHOLDERS / Executive Directors (from 60+ int’l. offices)– Designed DATABASE & Performing all aspects of the DATA MIGRATION Process– Assisted Int’l Offices with IMPLEMENTATION– Hiring / Managed Programming STAFF / Consultants.

CAP GEMINI AMERICA, New York, NY 1994 – 1996Senior Consultant (Recruited to Role)
• Developed / Tested / Implemented annual STRATEGIC OPERATING PLAN System for Pharmaceutical Client’s INTERNATIONAL DIVISION (using Lotus Notes)(Improved PROCESSING & DATA EXCHANGE worldwide)• Designed / Developed DATA MIGRATION(multiple-Mainframe systems converting to single 3-tiered Client / Server)• Developed BUSINESS APPLICATIONS using Powerbuilder & MS SQL Server database• Developed SPECIFICATIONS for INVENTORY SYSTEM (functional / technical / program) Vehicle Manufacturer’s subsidiary: – Coded / Tested / Implemented– Vastly Improved TRACKING of Client’s Products.

Andersen Consulting – Guy Carpenter & Co. – IS Division // Marsh, Inc. (Accenture)New York, NY 1992 – 1994Information Systems Engineer (Hired for Permanent Role after Consulting)‘Global Information Systems’–––––––––––––––––––––––––Designed functional SPECIFICATIONS (using CASE tool products) for merging Client’s New York & London Reinsurance RECEIVABLES / PAYABLES Systems• Managed INTEGRATION of new Staff into support roles(multi-national, Receivables / Payables system) .

NBC TELEVISION – GENERAL ELECTRIC, New York, NY 1983 – 1991Project Leader – Senior Systems Analyst• Financial System NETWORK (highly-integrate) /Created INTERFACES with: – General Ledger– Accounts Payable– Travel & Entertainment / Payroll• Defined BUSINESS REQUIREMENTS (through end-user meetings): Achieved CONSENSUS across DIVISIONS• Designed Integrated DATABASE / Combined 3 APPLICATIONS / Reduced Data REDUNDANCY (across multiple systems)• TRAINED 100+ end-Users (on East & West Coasts) to facilitate transition to NEW SYSTEMS• AWARD – MIS Management:for "Leading Implementation Team" – (complete project life cycle)– MIGRATING Program Asset Management System (Unisys to IBM mainframe)– On TIME & Under BUDGET.