Kenneth B. Email & Phone Number

League City, Tx, Us

I am fully accountable for driving performance, availability, and reliability of Houston Metro’s IT infrastructure, which includes overseeing a 29-member team, a $5.9M capital budget, and a $7.5M operating budget. I direct support for network, data center, desktop, fiber optics, and video surveillance for 11 major locations, 28 park & ride sites, 1200 buses, and railroad signal house facilities. Our environment includes 2K workstations, 700 mobile devices, 240 miles of fiber cabling, 700+ Cisco devices, 80+ Cisco UCS and Dell PowerEdge servers hosting 800 virtual servers, 2PB+ of EMC storage, and two Cisco voice and call center systems for wired and wireless communications.My key achievements include:♦ Developed vision and led a transition to modern endpoint management using Microsoft Intune and M365. A major focus of this effort was to provide a zero-touch provisioning experience for new smartphones, tablets, and computers.♦ Implemented ZScaler for remote workers during the pandemic to allow employees to work from home with minimal changes to their experience in the office. ♦ Reconfigured VDI environment to utilize floating pools and published applications to improve performance and user experience.♦ Changed from a DR-centric paradigm to a business continuity model to provide better resiliency in case of an emergency or large-scale disaster.♦ Championed early adoption of Cisco’s Software Defined Networking (SDN) with Cisco DNA/ISE installation at the access layer and ACI in the data center.♦ Specified and led the implementation of an ITIL-compliant IT Service Management (ITSM) system.♦ Delivered significant bottom-line savings, including resolving $1M billing dispute with telecom provider in MTA’s favor and eliminating $800K in expenses by disconnecting unused circuits.

League City, Texas, Us

I led an 8-member team and managed IT operations, configuration, performance, and projects for citywide network and physical security spanning 15 sites. In addition, I administered a $1.4M annual budget, specified technology/equipment requirements, and managed procurement. The environment included VMware virtual infrastructure, VMware Horizon virtual desktop, Cisco routers, switches, firewalls, VoIP, Unity Unified Messaging, workstations, peripherals, mobile devices, A/V equipment, access control system, CCTV, and building fire and security systems.My key achievements include:♦ Steered planning, implementation, and execution of data center move from off-site colocation center into newly constructed Public Safety Building, completed with fewer than three hours of downtime.♦ Leveraged economies of scale, improved redundancy, and decreased costs by collaborating with Galveston County to integrate separate stand-alone Cisco CallManager telephone systems into one shared system.♦ Hosted SaaS-based public safety dispatching, records management, and communication system for 14 agencies, managing network connectivity, domain relationships, security, and IP address allocation.♦ Led continuous improvement by installing metro-Ethernet for remote sites, deploying network monitoring solution, and implementing enterprise SAN and Hyperconverged Infrastructure.

Us

I performed hands-on support, maintenance, configuration, and procurement of network, desktop, and building security hardware and equipment. My responsibilities also include supervising a team member supporting a five-site Windows network and preparing the $300K annual budget. This environment included Cisco Catalyst 4500, 4000, and 3500 series switches, PIX 515 firewall, 3000 series VPN concentrator, VoIP, Unity Unified Messaging, Windows Server 2000/3003, Exchange Server, IIS, Microsoft SQL Server, IBM AS/400, Checkpoint access control, CCTV, 800 MHz radios, A/V equipment, fire & security systems, document imaging, and the website.My key achievements include:♦ Improved security and access by developing and administering acceptable use policies and procedures.♦ Transitioned from a traditional PBX to a Cisco VoIP phone system.♦ Managed tracking and resolution of all IT-related issues during greenfield construction of $8M, 30K-square foot building.

I administered an 11 server / 700 node NetWare/WinNT/AIX Citywide network that encompassed 9 major sites and 15 other sites via ISDN and dialup access. I managed three technicians and provided technical leadership for four others in the Police Department. My a major accomplishment in this role was the installation of a core router that increased throughput and reliability of the network. I also led projects to clean up the main wiring closets in both City Hall and the Police Department.

Associate Of Arts And Sciences (Aas), Computer Systems Networking And Telecommunications

Bachelor Of Science (B.S.), Restaurant Hotel And Institutional Management

Hs Diploma