• Supported two clients with day to day Salesforce administration activities.• Worked with departmental leadership to define new business process enhancements.• Designed, developed, and implemented solutions to satisfy business requirements.• Advised business leaders on salesforce best practices.• Worked as project manager for several large development projects.• Worked as a business analyst in collaboration with the CEO and other business leaders to achieve annual initiatives for the company.

• Worked as a Business Analyst and Project Manager for multiple contracts including IT and business projects• Coordinate projects and tasks related to implementation of Salesforce.com• Track and report overall progress of each project and each team individually• Prepared presentations for Change Control Board which included financial impact analysis, effort estimates, and delivery dates for each change request• Managed resource allocation for defects found during testing• Assisted in setting up time-cards, systems access, and security badges for new hires• Developed solid working relationships with SME’s in all areas and became the “go-to” guy for firesand triage needs

• Team building and development of new Account Managers• Expanded my companies footprint by substantially increasing new customer accounts in my market• Trained new Account Executives and Sales Team members

• Managing store sales• Increased client retention rate• Introduced new products• Top sales location