Ken B. Email & Phone Number

Arlington, Virginia, United States

In my role as Corporate Ops Center Manager, I leverage a unique combination of leadership, technical, and managerial capabilities to oversee direct reports and a large vendor team dedicated to delivering corporate security services across more than 500 locations globally. Key Contributions• Project Management: I lead global, cross-functional projects focusing on security improvements and compliance, and manage a global security operations center program.• Technical Solution Implementation: I developed and executed a technical security reporting solution to enhance accessibility for over 9,500 site-level security personnel worldwide, significantly enhancing reporting frequency in EMEA within the initial 90 days and globally within the subsequent 90 days post-launch.• Collaboration and Service Development: I collaborated with software developers and end-users on technical projects and established new services within the global corporate security program, providing crucial support during significant events in London, Toronto, Costa Rica, and Las Vegas.• Recruitment and Training Expertise: I served as an enterprise-level expert on Amazon hiring practices, conducting over 300 interviews, mentoring 103 new interviewer SMEs, and contributing to organizational standards documentation, with a global reach across various positions.• Operational Transition Leadership: I directed the end-to-end transition of 45,000 remote workers to the care of Amazon Corporate Security, ensuring seamless integration and security oversight.• Strategic Planning and Budget Management: I spearheaded all facets of strategic planning and resource budgeting for the global team, advocating for additional vendor resources, tools, and internal Amazon headcount to enhance operational effectiveness.

Washington D.C. Metro Area

During this tenure, I led significant regional and global security projects, focusing on the creation of procedural documents, customer engagement, and training initiatives. My leadership was instrumental in improving training and management processes for new staff.Key Contributions:• Performance Metrics System: Designed and executed the Contract Guard Force (CGF) metrics reporting system at IAD Herndon, monitoring 16 Key Performance Indicators (KPIs) to enhance business decisions, drive initiatives, and improve vendor performance.• Training Program Development: Orchestrated the training and development of multiple management new hires, including the creation of a new hire development program that has been adopted regionally. I also oversaw the creation and management of entry level hire training programs.• Strategic Staffing Initiative: Spearheaded a temporary staffing reduction initiative aimed at reducing overnight staff, which effectively decreased staffing expenses by approximately 30% in data center infrastructure and security units without compromising security standards.• Global and Local Project Leadership: Facilitated international initiatives by setting up global audit systems, enhancing security training programs, and implementing Contract Guard Force (CGF) performance indicators. Additionally, I contributed to local project success by establishing efficient project intake processes and robust emergency response strategies, thereby strengthening organizational resilience and operational efficiency.

Virginia, United States

I maintained a key focus on employee development and performance management, leading initiatives across multiple leadership roles to enhance nationwide job knowledge and field performance.Key Contributions:• Performance Management System: Spearheaded the development and execution of a regionally adopted system for collecting and analyzing employee performance data, providing critical insights into performance trends to senior management.• Team Leadership: Managed a cross-functional, geographically dispersed team of over 60 security officers and 12 supervisors. Ensured compliance with client expectations and led the introduction of new improvement programs.• Technology-Driven Training: Leveraged advanced technology to engage and train employees and managers across the national enterprise, achieving significant improvements in knowledge retention and job performance.• Supervisory Development: Guided small teams of supervisors to pinpoint areas of improvement, enhancing their supervisory and project management skills and boosting overall security operations effectiveness.

Basic Law Enforcement Officer Training, Criminal Justice

Attended the Florida Basic Law Enforcement Academy finishing in the top 5 in my class.

Security Management