Tier-2 IT desktop support covering faculty, staff, and labs covered by UCF's regionalized Deskside Support Zone 3. Continued shadowing with the UCF Endpoint Engineering and Management team furthering my experience in the server-side of enterprise IT. Received first direct report and managed time off requests, training, and management of him.Responsibilities:*all previous role responsibilities plus - - Training and professional onboarding of new direct report - Managed lab hardware refresh, software installation, and maintenance projects - Designed new MECM computer imaging Task sequence - Handled "selling" our task sequence to IT departments on campus not covered by the UCF IT umbrella - Demo'ed the use of task sequence for prospective departments - Maintained a detailed changelog of all changes I made to the shared imaging task sequence - Packaged apps in MECM - Managed app install scheduling and automation with MECM - Automated user-experience configuration and select app configuration through GPO authoring - Managed deskside leg of Windows 11 upgrade project for my zone - Managed inter-domain migration project related to Windows 11 upgrade project for my zone - "Beta test" Autopilot deployment for Microsoft Intune managed devices

Tier-2 IT desktop support covering faculty, staff, and labs in UCF's Colleges of Business and Health Professions and Sciences. Became the unofficial Microsoft Surface Hub 2 subject matter expert for the deskside support teams. Also started my shadowing with the UCF Endpoint Engineering and Management team furthering my experience in the server-side of enterprise IT. Responsibilities:*all previous role responsibilities plus - - User permission level troubleshooting - Active Directory and Group Policy configuration - Maintenance of Networked file shares on existing Windows Server file servers - Creation, modification and deletion of Networked printers on Windows Server print server - Policy-based role assignment based on AD Security groups - Custom quoting of computers for customersCertifications:HDI Deskside Support TechnicianDell Client Foundations 2021Dell EMC PowerEdge Corrective Maintenance

Tier-2 IT desktop support covering faculty, staff, and labs in UCF's College of Business.Responsibilities: - Computer system and component hardware troubleshooting - Inventory management - Communication with users of different job and skill levels - OS prep and deployment with Symantec Ghost - Computer hardware troubleshooting - Coordinating with Dell customer support to fulfill warranty obligations - Software installation troubleshooting - BIOS/UEFI setup - Data backup and restoration - Task Automation with PowerShell - Operating System Deployment with Microsoft System Center Configuration Manager (now MECM)

Processed incoming technology surplus, determined what should be recycled and what could be resold, wiped and destroyed hard drives as required by work order, assembled sales listings, tested computer hardware, and sent hardware information to the GovDeals sales manager for auction listing.Occasional periods of assisting in surplus pick up if a business unit had a particularly large pickup or assisting in reorganizing sections of the warehouse to accommodate large deliveries.Responsibilities: - Solo lift up to 50lbs - Team lift up to 120lbs - Securely wipe hard drives through use of several DOD-compliant methods - Destruction of hard drives as determined through work order - Computer system and component testing and troubleshooting - Communicate with direct team as well as other teams in the same warehouse - Coordinate warehouse with large deliveries, pickups, or reorganizations - Advise direct supervisor on process changes affecting the team - Troubleshoot and "beta test" roll out of online database to track and process surplus items

Part time sales associate selling high quality motorcycle safety gearResponsibilities: - Maintain Inventory - Keep store presentable - Communicate professionally with employees at other stores over phone - Ask discovery questions to determine customer needs and recommend appropriate products to meet those needs - Handle customer personal and payment information securely