Kenneth Wade Email & Phone Number

Houston, Texas, United States

• Efficiently manage multiple tasks simultaneously, including interviewing callers, conducting research, correctly applying policies and procedures, and navigating various computer systems.• Investigate and initiate corrective actions on delays or errors and explain determinations on individual cases and appeal procedures.• Provide meaningful, public service-oriented work by offering telephone advice and assistance to recipients of Social Security and Medicare Benefits, including the elderly, disabled, and disadvantaged.• Investigate and resolve discrepancies in monthly benefit payments, while coordinating with other departments as needed

Houston, Texas Area

 Profitably managed company’s Houston division, with full-scope accountability for operations, human resources, business development, and P&L; grew business from $60K to $85K in monthly sales and consistently exceeded year-over-year sales growth performance of prior management  Effectively analyzed issues, defined inefficiencies and delivered action plans, policies, procedures, and solutions to improve revenue production, service levels, efficiency, cost-effectiveness, and bottom-line profitability Successfully wrote competitive proposals; actively collaborated in developing and executing targeted strategies to capture new business, expand revenue channels, optimize market penetration, and accelerate growth

 Contributed 8 years of honorable service to U.S. military, specializing in managing and facilitating troubleshooting, maintenance and repair of engines and associated systems valued at $8.7B; assignments included Tacoma, WA, Japan and Mountain Home, ID Developed, implemented and evaluated policies and procedures to maximize productivity, efficiency, quality, and cost-effectiveness of operations Successfully trained, coordinated and supervised personnel to meet critical timelines, quality standards and regulatory requirements; included training in safety, repair and maintenance practices Strategically prioritized and scheduled projects to optimize use of time and resources Proficiently computed estimates and actual costs across materials, labor and external contractors