Kwang Kenneth Chee Email & Phone Number

Marina, Ca, Us

Santa Clara, Ca, Us

Fremont, Ca, Us

Diagnosed and resolved server malfunctions to ensure optimal operational efficiency. Installed and configured hardware for servers.Utilized the in-house ticketing system, Jira, and Confluence.

Us

San Jose, Ca, Us

San Jose, Ca, Us

Document process of administration workBuild gaming desktopsWork on Linux server farm remotelyPurchasing hardware and softwareRenew ticketing system licenses along with other software licencesMaintain infrastructure

Fort Lauderdale, Fl, Us

WindowsTroubleshoot BSoD, Stopped services like printer spool, improve performance, troubleshoot wifi issues Manage Windows PC with InTune and Azure ADCitrixCitrix Workspace – multiple VDI environments New Hire orientationMaintain printersmacOSCitrix proprietary VPN configuration Citrix SSO troubleshootMDM – Citrix Enrollment ManagerKeychain Access – Certificates and Access Control applicationsResolved Performance issuesEnrollment of Macbooks into Citrix MDMPrepare Loaners and deploymentsActive DirectoryIMACs and add/remove users from groupsAzure AD – Manage devicesBitlocker recoveryTeams PhonesUpgraded firmware and deployedTeams application groups creationOther tools usedSplunk – tool for password lockoutsOkta – MFA setup /register, view reports on passwords, send password reset links, analyze loginsFTL Director – Endpoint Manager to shutdown or reboot workstations

Switzerland 🇨🇭 , Ch

LinuxTroubleshot a Deep Learning server with Ubuntu 16.04Issues related to user upgraded kernel. Needed to reinstall OEM Ubuntu 16.04Installed a TI graphics card on a Deep Learning serverDeploy Ubuntu on laptops and desktopsCreate accounts, synchronize mac addresses with Roche Linux serverA script is run to deploy the laptop or desktop for the userAutomounted SMB shares on bootmacOSMade a HOWTO make Mojave USB stickImage and run deploy script, CrisperUtilized JAMF to push policiesConfigured client system allows incoming connections within firewall rulesMacBook Keyboard was not working. Opened up the Macbook and found a loose cableMobilitySupport Mobile Phones (iPhones / Android)DEP enrollmentMobileIron server – adding phones and pushing profilesHardwareTroubleshoot hardware on laptops and desktopsThe user spilled juice on the laptop. Shutdown laptop and set to dry overnight.Troubleshoot Mac permission issues – allowed SSH session with system preferencesSoftwareSupport Google Suite/Office 2016Support Acrobat, Tableau Desktop, VNCSupport Symantec Endpoint Encryption/Bitlocker Encryption serverExperience with lost encryption keys, remediation, decryption, encryptionAccount IssuesSupport Active Directory IMAC systems and usersRejoined to domainAudio/VisualProvide Audio/Visual Enterprise Support for meetings and conferencesParticipate in WebEx/Polycom setup and supportSupport Crestron and Cisco IP Polycom/desk phones setup and supportAdditional TasksSupport New Hire Orientation presentations to new employeesSupport Network MFP PrintersTroubleshoot network issuesThe molecular instrument would not connect the Client system had default firewall rulesUtilize ServiceNow for ticketing system

Watsonville, Ca, Us

Supported PXE with SCCM Image/migrated Windows 7 to 10Supported Office 2016/O365 administrationActive DirectoryIMAC: Created systems/usersCreated and joined users to Security/Distribution groupsExchange ServerCreated mail accountServed as the only Technician to fix application called Bar Wedge on a ToughbookServed as the only Technician to recover lost data during a BSOD with Dell encryptionSupported offsite locations

Abbott Park, Illinois, Us

Named #1 Tech on West Coast at AbbottSolely supported 300 plus remote users, at Abbott Hematology in Santa Clara, CARepaired climate server by knowing on which ports to connect. Adapter needed an IP using my CCNA knowledge, used IP addressingTroubleshot security camera server and security system throughout the buildingMobilitySupported and deployment of iPhoneTroubleshot DVP/GM phone with new MDMHardwareRemoved/added shell swaps, WIFI cards, LCDs, batteries, keyboards, trackpads, fans, RAM, and SSDs on laptops/desktopsSoftwareImaged/migrated Windows XP, 7, and 10Supported Viewpoint, WebEx, SQLLIMS, Lotus Notes, APLM Rich Client, ADMS, Zscaler, Java with related apps, and HyperTerminalSupported Office 2010, 2013, 365, and 2016 ProPlusSupported McAfee AV remediation, installation, uninstallation, and AMCoreTroubleshot/supported McAfee/Bitlocker encryption serverRemote users supported with RDP, Skype, WebEx, and PC AnywhereAudio/VisualProvided Audio/Visual Enterprise Support for meetings and conferencesAvaya and Polycom conference phonesProvided WebEx setup and supportAdditional TasksRemoved/added RAM to Blade ServersEnabled LAN ports on backend racks, replaced RAID Array drives, tape backup, maintain UPS battery levels, and rebooted serversInstalled Fiber Channels from Cisco Nutanix to Extreme SwitchesEnabled ports and linked Cat 5 cablesTroubleshot Network MFP Printers, desk printers, and remote personal printersUtilized Remedy for ticketing systemSupported offsite locations

Dallas, Tx, Us

Supported 700 users with a team of six for onsite and remote usersFound updated BIOS on Dell 7470 was needed for Secure Boot to be compatible with encryptionMigrated data with auto migration tool and found it does not need user to login with Single Sign-On in Checkpoint encryptionPerformed hardware reworks for DellRemoved/added shell swaps, WIFI cards, LCDs, batteries, keyboards, trackpads, fans, RAM, and SSDs on laptops/desktopsPerformed software reworksImaged/migrated Windows 7 and 10Supported Office 2010 and 2013Supported remote users with RDPSupported Active DirectoryIMAC systemsProvided Audio/Visual Enterprise Support for IEEE meetings w/ WebEx supportTroubleshot Network MFP PrintersUtilized Remedy for ticketing system

Santa Clara, California, Us

Supported 5,000 users with a team of five at the HQ in Santa Clara, CA for face-to-face only supportImaged/migrated support for 2600cwr serverSupported NUC systems with Unite for build, troubleshooting, and shippingmacOSProvided MAC supportDual boot with BootCampHardwarePerformed hardware reworks for Lenovo, HP, Dell, and CompaqRemoved/added shell swaps, WIFI cards, LCDs, batteries, keyboards, trackpads, fans, RAM, and SSDs on laptops/desktopsSoftwareSupported Surface ProImaged with Intelized Windows 10Imaged/migrated Windows 7, 8.1, 10, Mac OS X, CentOS and UbuntuOEM image used in Windows with script to "Intelize" the system Supported Office 2010 and 2013Supported McAfee/Bitlocker encryption serverExperienced with lost encryption keys, remediation, decryption, encryption, & account issuesActive DirectoryPerformed IMACsAdditional TasksRemoved/added riser cards in Blade Servers and linked InfiniBand and Cat 5 cablesSupported issues in Datacenter including installation of InfiniBand connectionsCLI commands in Datacenter was needed, including for UbuntuUtilized ServiceNow for ticketing systemSupported offsite locations