Kenneth Chi Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Canada Area

• Providing sales assistance to customers in all technical areas such as Computers, Audio Visual Equipment, Mobile Phones.
• Delivering quality customer service in a professional, courteous, and helpful manner
• Performing inventory counts, merchandising, and maintaining the professional sales image of the department.

• Provide technical support at clients’ sites including resolving desktop, server, printer, and email issues via phone, email, chat, and onsite support.
• Onboarding and setup of Active Directory and Group Policy
• Monitoring and supporting M365 access and licenses
• Maintain records of all work completed through ticketing system.
• Integrating and supporting various Windows-based and client/server-based networks, as well as virtual servers running on Microsoft Hyper-V.
• Test and install Windows Server patches and software updates.

Calgary, Alberta, Canada

• Monitor, analyze and respond to oil and gas well alarms brought in from various SCADA systems.
• Receive and act on support requests with a focus on superior customer service while troubleshooting and resolving problems.
• Validate and troubleshoot production data for various reports.
• Monitor and respond to working alone devices.
• Providing user administration services for customers including, setting up new users, changing passwords, granting permissions, setting company default parameters across multiple SCADA Hosts
• Coordinating the implementation of automated data pushes to a customer’s field data capture or production accounting solutions

Calgary, Canada Area

Calgary, Canada Area

Calgary, Canada Area

• Hold technical stakeholders accountable for all high severity IT Incidents globally (NA, LA, EU, AP).
• Facilitate high impact Incident bridge calls during extreme production outages.
• Send Major Incident Alert communications to 5,000+ business and technology stakeholder recipients.
• IT liaison between internal Cargill IT teams; including external Data Center hosting providers.
• Innovate and implement Major Incident process improvements.
• Identify and close gaps in Incident Escalation and Execution.

• Lead execution of image creation, testing and deployment on assigned sites.
• Perform upgrade testing and roll-out procedures
• Setup installation and configuration of the server

• Overall responsibility for assigned account processes including documentation, change control, process training and customer satisfaction
• Conduct Analysis and design specification, customization and documentation of business processes.
• Perform organizational and business process reviews, investigate, analyze, and verify gaps within business processes
• Proactively seek improvements and enhancements to service support according to the business objectives
• Provide processes for agents to utilize to meet case resolution requirements
• Communication of new or revised processes on time

• Providing 2nd level support to the internal customers
• Accept escalations from 1st level support team
• Acceptance and documentation of incident/request
• Handle problem resolution which may require follow-up and/or escalation to a 3rd level or higher support
• Providing support to a specific Business Unit customers
• Acceptance and documentation of incident

• Providing 1st level support to customers
• Acceptance and documentation of incident/request
• Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise

• Providing 1st level email support to customers
• Acceptance and documentation of incident/request
• Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise

• Ensure restaurant and bar sales are recorded and settled accurately.
• Maintain and safeguard cash float.
• Comply to shift opening and closing, cashiering, and credit cards validation procedures.
• Verify entitlements and handle deposits received.
• Able to reconcile reports and submit on time.
• Perform other tasks as per assigned from time to time.

Business And Computer Information Technology, Information Technology

Bachelor Of Science, Computer Science

Activities and Societies: Artist Guild - Head of Literary Arts Legio Publica - English EditorHead of Literary Arts and English Editor for.