• Supervise HR function for the organization by coordinating all HR activities including Talent acquisition and Management, Career management, Learning and development, Change Management, Performance management, Policy Implementation and Staff Welfare.• Provide HR managerial support including but not limited to staff record documentation, leave administration, confirmation process and discipline management.• Lead negotiation of HR related service contracts; manage vendor’s relationships as well as other third party service providers; ensure SLA’s are documented and adhered to.• Work with, senior management staff to develop annual man power plans in alignment with strategic business needs.• Analyze data and trends for management decision.• Supervise all training programme and training related matters within the organization.• Manage the company’s training budget to ensure that training cost do not exceed their budgets.• Manage external relationships as it relates to HR and the organization.• Oversee the placement of job adverts on internal/external job boards, arranging interviews, making job offers and organizing start dates.

Human Resources Senior Business Partner• Assess and anticipate human resources-related needs• Identify training needs and create or procure a professional development curriculum• Monitor training programs to ensure that training objectives are met• Provide input on workforce and succession planning as well as plans business unit restructuring• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview• Conduct weekly meetings to check in with each business unit• Consult regularly with management and provide guidance when appropriate• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions• Analyze data trends and metrics to inform business decisions• Mediate and resolve employee relations issues.• Find ways to build morale, improve workplace relationships, and boost productivity and retention• Interpret human resources policy to company management

• Ensure that training is being sources based on approved training needs.• Coordinate training programmes within the organization.• Carry out relevant learning interventions for the organizations as implants• Ensure that the statutory training requirements are met.• Ensure that training reimbursement claims are processed for regulatory bodies.• Provide support in the growth and successful implementation of open programs.• Compile training manual for in-house training.• Deliver training interventions to meet the needs of the staff.• Ensure that knowledge transfer sessions are fully implemented within the organization.• Supervise and monitor progress made via training programmes or schemes.• Consider the cost of planned programme and keep within budget as assessing the return on invested or any training and development programme.• Coordinate and develop an effective induction programme.• Keep up to date developments in training.• Coordination of Lafferty Training and examination in Nigeria.• Research new technologies and methodology in work place and present the research.

• Summarize analytic findings and provide accurate, objective and timely reports on all performance management related activities. • Develop performance related incentives for all staff.• Conduct analysis and present findings leading to Staff performance improvement.• Collate reports of expatriate deployed to regions and submit to management.• Integrate rewards and recognition to promote high level of performance.• Provide assistance in articulating organograms and job descriptions as deemed necessary.• Preparation of Performance Check to screen staff for in-house transfers. • Monitor the performance of Staff (Nigerians and Expatriates) and prepair periodic reports for managements assessment.• Motivate and encourage others to achieve high standard of performance. • Make recommendations to the HR Manager Resourcing on issues relating to promotions, counseling, rotation and transfer of staff.

• Liaise with clients on recruitment requirements and devise and advice on sourcing options.• Draft and place advertisements. for recruitment purpose.• Screen/recommend CV's for interviews• Interview of Prospective candidate in other to select the best fit.• Build and maintain good relationships with clients, candidates and colleagues.• Prepare candidates profile summary for interview panels. Prepare periodic reports on recruitment done.

• Work with lines manager in the identification of skill gaps and training needs.• Develop yearly learning calendar for the organization working with Heads and line managers.• Suggests changes in programs, schedules, content and other activities based on feedback and changes in business processes.• Prepare learning reports for submission to management. • ensure that all reports gotten from training evaluation forms are included in successive training materials.• Prompt management and keeping of company learning database.• Organize the selection of consultants to deliver training interventions.• Coordinate all training activities as it relates to the company.• Partake in negotiations with external consultants on learning interventions.• Facilitate the induction processes to new Hire(Indigenes and Expatriates) and over 400 indigenes and 100 expatriates.• Assists the training manager in identifying employee training needs based on an ongoing analysis of the jobs involved, the appraisal reports and periodic discussions with the supervisors, mid-level managers and the human resource head.• Co-ordinate all in-house learning programme with both in-house and external facilitators.• Developments of contents and learning manual • Ensures that learning programs stay within budgetary allotments.

• Providing product support to customer on services rendered.• Up selling vas (value added services) and enhancing revenue.• Update CRM systems for each interaction, building relationship and providing a link for the next interaction.• Providing customer feedback to management for improvement. • Follow companies’ processes and procedures and suggest improvement to improve/simplify.• Prompt and speedy resolution of value added issues (VAS).• Creative analysis of customer satisfaction with the aim of retaining them.• Monitor quality of response to customers.• Promptly answer customer queries on phone and take customer complaints from the Gloworld and satisfy them. • Use all call handling courtesies at opening, during conversation and while ending the call.• Educate and promote new schemes and value added services.• Seek inputs and update subscriber information as required.• Log service requests, if any, for action.

• Business Development, Forging Industry relationships by prospecting, establishing and sustaining a significant client base.• Assist in establishing and maintaining an effective customer support which is geared towards customer retention.• Initiate an effective customer interactive process so as to ascertain customer satisfaction. • Developing and maintaining a portfolio of leads by generating new businesses as well as exploiting existing ones. • Research and development of fresh possibilities and opportunities, thus expanding the potential internal capacity of the company. • Carryout general office Administrative duties.• Increasing the market share of the company