Sr Business Analyst, Client Insights And Analytics
Current
Feb 2019 - Present
Who is Kenneth Conrad? Overview
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Kenneth Conrad is listed as Sr Business Analyst at Sitel at Foundever, based in Sidney, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for Kenneth Conrad.
Kenneth Conrad previously worked as Sr Business Analyst, Client Insights and Analytics at Foundever and Speech Analyst at Charter Communications. Kenneth Conrad holds Sas Programming 1: Essentials from Sas.
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Foundever
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About Kenneth Conrad
Kenneth Conrad is a Sr Business Analyst at Sitel at Foundever.
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Kenneth Conrad's current company
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12 roles
Kenneth Conrad work experience
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Speech Analyst
Charter Communications
Responsible for utilizing Nexidia speech analytics tools to drive overall organizational business objectives and goals. Designed and implemented complex queries both from a speech and micro strategy system standpoint. Developed key reporting categories used to build R based imports for structured, and unstructured, data sets. Developed and maintained standard operating procedures for both the speech and data listening teams.
Mar 2018 - Feb 2019
Speech Analyst Conslutant
Apex Systems
Responsible for utilizing Nexidia speech analytics tools to drive overall organizational business objectives and goals. Designed and implemented complex queries both from a speech and micro strategy system standpoint. Developed key reporting categories used to build R based imports for structured, and unstructured, data sets. Developed and maintained standard operating procedures for both the speech and data listening teams.
Dec 2017 - Mar 2018
Bi Sr Analyst
Support various business units in preparing weekly and monthly reporting and analysis to drive the business. Assist the organization in planning and supporting profitable and efficient businesses by completion of special projects and ad hoc analysis as directed to provide timely information and support for tactical and strategic decisions. Work closely with management to conceptualize, complete and present analysis that drives the decision-making process. Lead, train and build talent and/or mentor other Analysts by overseeing ad hoc reporting, analytical projects and assist other Analysts with projects.
Jul 2015 - Dec 2017
Business Operations Analyst
Responsible for delivering actionable information that leads to operational improvements and financial benefit to the company, with significant impacts within the line of business through efficiency gains, quality, profitability, competitive position, and customer satisfaction. Define research objectives, execute research techniques, record pertinent findings, validate data findings, create reports, and disseminate and update the information to deliver periodic reporting with analysis by week, month, quarter and year.
Mar 2014 - Jul 2015
Speech Analytics Analyst
Responsible for utilizing a variety of analytical techniques to solve problems and address business objectives set by the department, or the enterprise, by using Speech Analytics software tools in combination with other data sources. Provide timely identification of issues of strategic importance. Communicate issues of strategic importance, insights, actionable intelligence, and recommended solutions to the Contact Center leadership team and other key stakeholders across the enterprise, enabling them to quickly become aware of and act upon emerging customer trends. Provide empirical data to support business decisions leading to improved operations, resulting in consistently outstanding Omni-channel customer experiences.
Dec 2012 - Mar 2014
Process & Configuration Specialist
Work with business users and project leaders to prepare for and modify package software system configurations. Work directly with appropriate personnel to understand project concepts, objectives, scope and approach. Identify ways to enhance the current business processes and develop suggestions for process changes that will improve the customer experience and positively impact operational effectiveness.
Oct 2007 - Dec 2012
Testing Business Analyst/User Tester
Work with users and IT project leaders to prepare for and perform system and user acceptance testing. Tasks included review project documents to ensure business objectives are accurate and complete; create test plans and scripts to ensure all requirements are tested and met; review testing processes and results to ensure accuracy; and, coordinate user testing.
May 2003 - Oct 2007
Cr Associate Iii
Feb 2000 - May 2003
Customer Service Representative Ii
Jul 1997 - Feb 2000
Customer Service Representative I
Aug 1996 - Jul 1997
Call Center Representative
Answer incoming phone calls resulting in providing product information and entering customer orders.
Apr 1994 - Aug 1996
5 education records
Kenneth Conrad education
Sas Programming 1: Essentials
Sas
Sas Prgramming 2: Data Manipulation Techniques
Sas
Leadership Essentials, Pheasant Track (Aspiring Leaders)
Cabela'S University
Lean Six Sigma, Yellow Belt
Cabela'S University
Bachelor Of Science - Bs, Business Administration Emphasis In Marketing
University Of Nebraska At Kearney
FAQ
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What company does Kenneth Conrad work for?
Kenneth Conrad works for Foundever.
What is Kenneth Conrad's role at Foundever?
Kenneth Conrad is listed as Sr Business Analyst at Sitel at Foundever.
Where is Kenneth Conrad based?
Kenneth Conrad is based in Sidney, Nebraska, United States while working with Foundever.
What companies has Kenneth Conrad worked for?
Kenneth Conrad has worked for Foundever, Charter Communications, Apex Systems, and Cabela'S.
How can I contact Kenneth Conrad?
You can use AeroLeads to view verified contact signals for Kenneth Conrad at Foundever, including work email, phone, and LinkedIn data when available.
What schools did Kenneth Conrad attend?
Kenneth Conrad holds Sas Programming 1: Essentials from Sas.
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