Manager Cloud Operations
Current
Jan 2024 - Present
AeroLeads people directory · profile
Kenneth Hughes Email & Phone Number
ITSM/ITIL Expert | Network Operations | Observability | Customer Service, Purdue Alum
at
OnBoard
4 phones found
area 812 and 631
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
ITSM/ITIL Expert | Network Operations | Observability | Customer Service, Purdue Alum
Location
Brownsburg, Indiana, United States
Who is Kenneth Hughes? Overview
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Quick answer
Kenneth Hughes is listed as ITSM/ITIL Expert | Network Operations | Observability | Customer Service, Purdue Alum at OnBoard, based in Brownsburg, Indiana, United States. AeroLeads shows phone signal with area code 812, 631 and a matched LinkedIn profile for Kenneth Hughes.
Kenneth Hughes previously worked as Manager Cloud Operations at Onboard and Sr. Director Managed SOC Services at Xentaurs - An Atsg Company. Kenneth Hughes holds Ba In Telecom And Computer Networking, Computer Systems Networking And Telecommunications from Purdue University.
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Profile bio
About Kenneth Hughes
With over 16 years of experience in the SaaS industry, I am a transformative leader who aligns our teams with the future of the business and the industry. I have a diverse background in customer care, cloud operations, devops, and professional services, which enables me to run either a customer-facing or an internal-driven team.
Current workplace
Kenneth Hughes's current company
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9 roles
Kenneth Hughes work experience
A career timeline built from the work history available for this profile.
Sr. Director Managed Soc Services
Building a Managed Detect Respond (MDR) security offering. Responsible for all aspects of 24x7x365 coverage, engineer education, tooling integration, reporting development, hiring, and documentation. Led the effort to migrate our customers from Jira Service Desk to Service Now ticketing which sets us up to create a more granular reporting structure and.
Jan 2023 - Oct 2023
Sr. Director, Network And Security Operations Center
Led an international operational team comprised of 20 engineers responsible for the observability and live monitoring of our MultiCloud CX platforms. This includes working with our vendors, internal stakeholders in all aspects of business. The team is the bridge between our customer care and our engineering teams and is responsible for engagement in.
Apr 2020 - Jan 2023
Director, Network Operations Center And Telemetry
Led a team of 33 engineers comprising of four different NOCs covering two different cloud platforms. This includes people, process, and tooling across all platforms. Experience in managing/building international teams. Experience building 24/7/365 coverage. Being successful in cloud comes down to how well PS, Care, Operations, and Engineering executes for.
May 2017 - Apr 2020
Manager Network Operations Center/Telemetry
Led a group of 24 engineers who worked on our global platform to bridge the gap between our Support, PS, Infrastructure, and Engineering teams. Our scope covered outages, monitoring, incident communications, change management, incident management, problem management and heavily automating our routine work. We worked hand in had with our internal teams to.
Jul 2014 - Jan 2023
Critical Situation Manager
In large customer escalations where multiple issues arose my job was to come in and to analyze the situation from start to finish. We would look at the big picture which included all technical issues. We pulled technical resources in to fix software issues and educated the customers on best practices to use our software appropriately. A lot of times in.
May 2012 - Jul 2014
Principal Engineer Server
Roles and Responsibilities:-Supported a global team of Server, VOIP, Telephony, and Client skilled engineers striving to deliver a quick and accurate resolution of customer issues by providing technical guidance and "1 on 1" technical meetings.-Served as a technical adviser within the organization to assist in solving difficult cases within the Server.
May 2008 - May 2012
Sr. Support Engineer
Roles and Responsibilities:-Provided the 1st escalation point for all cases within the team. (SIP/Client/Server)-Provided consulting services based in the areas of call routing and ivr creation.-Provided 2nd level telephone, email, and chat support to partners and direct customers. -Updated internal and external documentation-Worked with development on bug.
May 2007 - May 2008
Support Engineer
Roles and Responsibilities:-Provided 2nd level telephone, email, and chat support to partners and direct customers. -Updated internal and external documentation-Worked with development on bug fixes and new feature requirements. -Participated in continual service and process improvement initiatives.-Provided Outage (System Down) Support to all Global.
May 2006 - May 2007
2 education records
Kenneth Hughes education
Ba In Telecom And Computer Networking, Computer Systems Networking And Telecommunications
Purdue University
High School Diploma With High Honors, General
Jennings County High School
FAQ
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What company does Kenneth Hughes work for?
Kenneth Hughes works for OnBoard.
What is Kenneth Hughes's role at OnBoard?
Kenneth Hughes is listed as ITSM/ITIL Expert | Network Operations | Observability | Customer Service, Purdue Alum at OnBoard.
What is Kenneth Hughes's phone number?
AeroLeads has found 4 phone signal(s) with area code 812, 631 for Kenneth Hughes at OnBoard.
Where is Kenneth Hughes based?
Kenneth Hughes is based in Brownsburg, Indiana, United States while working with OnBoard.
What companies has Kenneth Hughes worked for?
Kenneth Hughes has worked for Onboard, Xentaurs - An Atsg Company, Genesys, and Genesys | Interactive Intelligence.
How can I contact Kenneth Hughes?
You can use AeroLeads to view verified contact signals for Kenneth Hughes at OnBoard, including work email, phone, and LinkedIn data when available.
What schools did Kenneth Hughes attend?
Kenneth Hughes holds Ba In Telecom And Computer Networking, Computer Systems Networking And Telecommunications from Purdue University.
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