Ken Dickinson

Ken Dickinson Email and Phone Number

Innovating Insurance Through Technology | Creating Efficient, Value Driven Solutions @ Jewelers Mutual Group
Ken Dickinson's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Ken Dickinson's Contact Details
About Ken Dickinson

Accomplished technology executive with over 15 years of leadership in high-tech industries, specializing in SaaS application development and cloud infrastructure across global markets. Expert in driving product strategy and innovation with a strong focus on AI/ML, cybersecurity, and cloud solutions. Proven track record in enhancing engineering processes and team performance, achieving significant improvements in application delivery and system reliability.

Ken Dickinson's Current Company Details
Jewelers Mutual Group

Jewelers Mutual Group

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Innovating Insurance Through Technology | Creating Efficient, Value Driven Solutions
Ken Dickinson Work Experience Details
  • Jewelers Mutual Group
    Vice President Of Software Engineering
    Jewelers Mutual Group Sep 2024 - Present
    Neenah, Wisconsin, Us
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  • Pelago
    Vice President Of Engineering
    Pelago Jan 2023 - Sep 2024
    New York, Us
    • Led technical due diligence through a $50m Series C fundraise, doubling Pelago’s valuation to over $350m• Positioned Pelago as a genAI launch partner for AWS Healthscribe, featured at AWS Re:Invent 2023• Drove Product Led Growth (PLG) into the Pelago platform, increasing Contracted Annual Recurring Revenue (CARR)and Invoiced Revenue (IR) by 130% in less than a year• Raised engineering velocity by 19% in 90 days by introducing continuous delivery efficiencies and AI-assisted coding practices, achieving 56% in 9 months• Drove initiatives that optimized operational efficiencies and cost management, achieving a 64% Gross Margin across all applicable markets (US, EMEA), enhancing profitability and competitive positioning• Transitioned the domain-specific team structure into flexible full stack squads by adopting Agile methodologies andenhancing cross-functional collaboration, increasing the team’s ability to deliver features rapidly and efficiently across various product areas• Defined and executed a three-phase growth plan focusing on strategic hiring in EMEA (UK, PL, DE, PT) and the US, utilizing data-driven analysis and forecasting to align talent acquisition with business expansion goals, enhancing regionalmarket penetration and team capabilities• Launched Pelago’s first SRE and Platform Observability strategy by integrating advanced monitoring tools and refining incident response protocols, achieving and maintaining 99.99% availability SLAs across a global client base, enhancing client trust and service reliability• Oversaw the attainment of SOC 2 Type 2, HIPAA, GDPR, CCPA, and HITRUST certifications with zero non-conformities through multiple independent third-party audits
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  • Singlestore
    Vice President, Cloud Infrastructure
    Singlestore Sep 2021 - Nov 2022
    San Francisco, California, Us
    Led Cloud Engineering, DevOps, Application Security, GRC, and Developer Experience functions of the multi-cloud SingleStoreDB application, overseeing operations across 50+ engineers in 4 global regions, improving system efficiency and team collaboration• Lowered Cost of Goods Sold (COGS) by 47% across 24 global regions using AWS, GCP, and Azure at SingleStore SaaS.• Grew SingleStore’s Cloud Infrastructure division by 44% across the US, EMEA, and APAC regions within 1 year.• Acquired and expanded ISO 27001, SOC2, GDPR, HIPAA certifications with zero non conformities across two 3rd party audits• Decreased application build time by 26% by distributing container registries across global CDN and Edge locations• Designed and implemented hybrid test infrastructure that balanced workloads across on premises data centers as well as AWS regions, lowering associated engineering cost by more than 40%.• Established SingleStore’s first internal data warehouse to provide critical insights to Finance, Sales, Marketing, Engineering, and Executive stakeholders, enhancing decision-making processes across the company• Designed and implemented a Prometheus-based observability stack that scaled across all SaaS and internal customers, improving system monitoring and reliability• Led the modernization of the Security team by establishing dedicated verticals for Application Security, Enterprise Security (supporting both On-Premises & Cloud), and Governance, Risk, and Compliance, improving efficiency and compliance• Initiated and managed the transition from localized development on Linux laptops to remote development environments within AWS, boosting development agility and team collaboration
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  • Sas
    Vice President, Enterprise Quality
    Sas Mar 2020 - Sep 2021
    Cary, Nc, Us
    • Lead a division of 350+ individuals across the US, Scotland, India, Japan, and China• Responsible for the disciplines of Quality Engineering, Site Reliability Engineering, Performance Engineering, Agile Coaching & Enablement, Customer Experience Testing, Penetration Testing, and Compliance Management for all of SAS R&D• Responsible for all hiring, budgeting, forecasting, and management activities across the division, both domestically and abroad.• Rewrote the SDET, Agile Coach, and SRE role expectations from scratch, ushering in a new focus upon observable and scalable systems at SAS.• Introduced a Trust but Verify concept that allows enterprise customers to monitor the health of their specific installations and shorten the gap between incident and response.• Designed and implemented a continuous education program intended to transition product divisions toward modern DevOps practices• Planned and executed the strategic transition of automated software testing from a team-based isolation model to the Continuous Testing model within a Continuous Delivery pipeline• Pioneered the development of modern Quality Engineering techniques design for our enterprise Kubernetes applications running in a multi-cloud environment
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  • Sas
    Director, Research & Development
    Sas May 2019 - Mar 2020
    Cary, Nc, Us
    • Directed the Quality Engineering function of the Customer Intelligence 360 division, enhancing SAS Institute’s premier SaaS application to deliver AI/ML solutions to digital marketers across a Fortune 100 customer base• Transformed a multi-disciplined workforce toward the Continuous Delivery release model for the Customer Intelligence enterprise offering through modern Quality Engineering and Agile techniques, resulting in improved release efficiency and product quality• Introduced behavior-driven development (BDD) into delivery workflows spanning Development, Testing, and Product domains, leading to more efficient and effective collaboration across teams• Adopted Continuous Testing disciplines to modernize software testing, including functional, performance, contract, security, and chaos testing, which enhanced overall software reliability and security• Implemented various DevOps-oriented SRE practices such as SLOs, SLAs, and error budgeting, improving system reliability and performance• Implemented Feature Flag management and Dark Launch delivery standard at scale, enhancing deployment flexibility and reducing release risks
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  • Lulu Press, Inc.
    Director Of Software Engineering
    Lulu Press, Inc. Oct 2017 - May 2019
    Research Triangle, Nc, Us
    • Directed the strategic development and deployment of key applications at Lulu Press, including the Universal Publishing Platform (UPP), Lulu xPress, and the Lulu xPress app for Shopify, enhancing product reach and user engagement• Led and directed the strategic activity of multiple full stack delivery teams distributed across three countries and two continents, improving cross-functional collaboration and project efficiency• Coordinated and Transitioned the Universal Publishing Platform product from an on premises OpenShift cluster to the Google Cloud Platform.• Designed and architected the microservice-based Universal Print Platform (UPP) and associated integrations, improving system reliability and performance• Implemented Continuous Integration, Deployment, and Delivery techniques using GitLab, increasing development speed and reducing deployment errors• Led the cultural shift toward DevOps by implementing collaborative tools and training programs, resulting in enhanced operational efficiency and faster project turnaround• Managed resourcing and timelines across strategic business initiatives and multi-year themes, ensuring projects were delivered on time and within budget, thereby increasing project success rates• Directed the professional development of over 20 software engineers across multiple disciplines, significantly improving team skills and project outcomes through targeted training programs• Developed department-wide budgeting and product-level revenue forecasting, which led to a 15% increase in cost efficiency and more accurate financial planning. Streamlined both domestic and international hiring processes to better align with company growth objectives• Managed vendor and partner relationships and licensing, optimizing contract terms and reducing costs by 20% while maintaining service quality and compliance
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  • Genesys | Interactive Intelligence
    Group Manager | Sr Software Engineer
    Genesys | Interactive Intelligence Oct 2014 - Oct 2017
    Indianapolis, Indiana, Us
    • Developed and maintained mobile platforms to enhance user engagement and system performance, resulting in a 20% increase in customer satisfaction• Directed a team of 11 globally distributed software engineers spanning multiple frontend, backend, and mobile cloud technologies within Amazon Web Services (AWS), improving project delivery timelines and team collaboration• Led and executed exploratory testing events engaging both technical and non-technical personnel to improve software quality, fostering a culture of shared responsibility• Integrated a Jenkins-based Continuous Integration system for use by several teams across the PureCloud ecosystem, enhancing development efficiency and reducing integration issues• Consulted on and developed new Continuous Deployment (CD) pipelines for both backend services and web/mobile clients, improving deployment speed and reliability• Introduced a scale and load strategy to backend service teams, using data science models to enhance system efficiency and reduce downtime, resulting in improved system performance• Mastered object-oriented programming languages, including JavaScript, Swift, Ruby, Python, and Java, to develop and optimize software solutions, leading to more efficient project completion• Re-architected PureCloud’s mobile application testing processes by introducing cloud executions with AWS Device Farm and a multi-layered test architecture, significantly improving test coverage and reliability while reducing testing time
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  • Genesys | Interactive Intelligence
    Senior Software Engineer
    Genesys | Interactive Intelligence May 2014 - Oct 2014
    Indianapolis, Indiana, Us
    • Development and execution of client side mobile test automation for iOS, Android, and Windows Phone 8 platforms.• Creation of an intelligent test strategy that makes sense in a mobile enterprise environment• Participation in sprint planning, retrospective, SCRUM, and various other AGILE practices on a daily basisLanguages currently being used are JavaScript (iOS Automation), Ruby (Android Automation), Cucumber (Android Automation), and Python (Backend).
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  • Orgspan, Inc. (Acquired By Interactive Intelligence)
    Senior Qa Engineer
    Orgspan, Inc. (Acquired By Interactive Intelligence) Mar 2014 - May 2014
    • Development and execution of client side mobile test automation for iOS, Android, and Windows Phone 8 platforms.• Creation of an intelligent test strategy that makes sense in a mobile enterprise environment• Participation in sprint planning, retrospective, SCRUM, and various other AGILE practices on a daily basisLanguages currently being used are JavaScript (iOS Automation), Ruby (Android Automation), Cucumber (Android Automation), and Python (Backend).
  • Subway
    Qa Analyst
    Subway Sep 2010 - Mar 2014
    Us
    • Design, development, and test of the Subway Mobile App (iOS & Android), SubwayPOS, Subway Exchange, Subway Remote and Mobile Ordering, and Subway LiveIQ projects and related technologies.• Development of new functionality by authoring Epics, User Stories, and defining Use Cases, Deployment of newly developed technologies to the field Functional, Integration, Usability, and User Acceptance testing• Development and execution of automated test code for multiple projects using Ranorex, TestComplete, Selenium, and SoapUI.• Leadership of cross team/cross platform automated performance testing • Participation in SCRUM, Sprint planning, and Sprint Retrospective practices• Collaboration with multiple international development teams• Demonstrating functionality to audiences outside of the AGILE team (trainer, business personnel, etc.)
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  • Subway
    Technical Assistant
    Subway Aug 2007 - Sep 2010
    Us
    Advanced technical support for Subway franchisees and field staff.
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Ken Dickinson Skills

Test Automation Agile Methodologies Quality Assurance Scrum Testing Business Analysis System Testing Distributed Team Management User Acceptance Testing Pos Requirements Analysis Visual Studio Software Quality Assurance Visio Sql Software Development Mobile Applications Regression Testing Test Strategy Test Management Test Planning Management Ruby Cucumber Ios Development Amazon Web Services Unified Communications Android Development Caas Saas Mobile Strategy Javascript Ui Automation .net Sql Server Integration Testing Testcomplete Jira Continuous Delivery Test Driven Development Soapui Performance Testing Load Testing Mobile Payments Mobile Technology Large Scale Deployments Mobile Design Cross Platform Development User Experience Swift

Ken Dickinson Education Details

  • University Of New Haven
    University Of New Haven
    Computer Science

Frequently Asked Questions about Ken Dickinson

What company does Ken Dickinson work for?

Ken Dickinson works for Jewelers Mutual Group

What is Ken Dickinson's role at the current company?

Ken Dickinson's current role is Innovating Insurance Through Technology | Creating Efficient, Value Driven Solutions.

What is Ken Dickinson's email address?

Ken Dickinson's email address is ke****@****sas.com

What is Ken Dickinson's direct phone number?

Ken Dickinson's direct phone number is +191945*****

What schools did Ken Dickinson attend?

Ken Dickinson attended University Of New Haven.

What are some of Ken Dickinson's interests?

Ken Dickinson has interest in Aerospace, Hiking, Camping, Climbing, Game Design, Philanthropy.

What skills is Ken Dickinson known for?

Ken Dickinson has skills like Test Automation, Agile Methodologies, Quality Assurance, Scrum, Testing, Business Analysis, System Testing, Distributed Team Management, User Acceptance Testing, Pos, Requirements Analysis, Visual Studio.

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