Ken Dickinson Email & Phone Number

Neenah, Wisconsin, US

New York, US

• Led technical due diligence through a $50m Series C fundraise, doubling Pelago’s valuation to over $350m
• Positioned Pelago as a genAI launch partner for AWS Healthscribe, featured at AWS Re:Invent 2023
• Drove Product Led Growth (PLG) into the Pelago platform, increasing Contracted Annual Recurring Revenue (CARR)and Invoiced Revenue (IR) by 130% in less than a year
• Raised engineering velocity by 19% in 90 days by introducing continuous delivery efficiencies and AI-assisted coding practices, achieving 56% in 9 months
• Drove initiatives that optimized operational efficiencies and cost management, achieving a 64% Gross Margin across all applicable markets (US, EMEA), enhancing profitability and competitive positioning
• Transitioned the domain-specific team structure into flexible full stack squads by adopting Agile methodologies andenhancing cross-functional collaboration, increasing the team’s ability to deliver features rapidly and.

San Francisco, California, US

• Led Cloud Engineering, DevOps, Application Security, GRC, and Developer Experience functions of the multi-cloud SingleStoreDB application, overseeing operations across 50+ engineers in 4 global regions, improving.
• Lowered Cost of Goods Sold (COGS) by 47% across 24 global regions using AWS, GCP, and Azure at SingleStore SaaS.
• Grew SingleStore’s Cloud Infrastructure division by 44% across the US, EMEA, and APAC regions within 1 year.
• Acquired and expanded ISO 27001, SOC2, GDPR, HIPAA certifications with zero non conformities across two 3rd party audits
• Decreased application build time by 26% by distributing container registries across global CDN and Edge locations
• Designed and implemented hybrid test infrastructure that balanced workloads across on premises data centers as well as AWS regions, lowering associated engineering cost by more than 40%.

Cary, NC, US

• Lead a division of 350+ individuals across the US, Scotland, India, Japan, and China
• Responsible for the disciplines of Quality Engineering, Site Reliability Engineering, Performance Engineering, Agile Coaching & Enablement, Customer Experience Testing, Penetration Testing, and Compliance Management.
• Responsible for all hiring, budgeting, forecasting, and management activities across the division, both domestically and abroad.
• Rewrote the SDET, Agile Coach, and SRE role expectations from scratch, ushering in a new focus upon observable and scalable systems at SAS.
• Introduced a Trust but Verify concept that allows enterprise customers to monitor the health of their specific installations and shorten the gap between incident and response.
• Designed and implemented a continuous education program intended to transition product divisions toward modern DevOps practices

Cary, NC, US

• Directed the Quality Engineering function of the Customer Intelligence 360 division, enhancing SAS Institute’s premier SaaS application to deliver AI/ML solutions to digital marketers across a Fortune 100 customer base
• Transformed a multi-disciplined workforce toward the Continuous Delivery release model for the Customer Intelligence enterprise offering through modern Quality Engineering and Agile techniques, resulting in improved.
• Introduced behavior-driven development (BDD) into delivery workflows spanning Development, Testing, and Product domains, leading to more efficient and effective collaboration across teams
• Adopted Continuous Testing disciplines to modernize software testing, including functional, performance, contract, security, and chaos testing, which enhanced overall software reliability and security
• Implemented various DevOps-oriented SRE practices such as SLOs, SLAs, and error budgeting, improving system reliability and performance
• Implemented Feature Flag management and Dark Launch delivery standard at scale, enhancing deployment flexibility and reducing release risks

Research Triangle, NC, US

• Directed the strategic development and deployment of key applications at Lulu Press, including the Universal Publishing Platform (UPP), Lulu xPress, and the Lulu xPress app for Shopify, enhancing product reach and user.
• Led and directed the strategic activity of multiple full stack delivery teams distributed across three countries and two continents, improving cross-functional collaboration and project efficiency
• Coordinated and Transitioned the Universal Publishing Platform product from an on premises OpenShift cluster to the Google Cloud Platform.
• Designed and architected the microservice-based Universal Print Platform (UPP) and associated integrations, improving system reliability and performance
• Implemented Continuous Integration, Deployment, and Delivery techniques using GitLab, increasing development speed and reducing deployment errors
• Led the cultural shift toward DevOps by implementing collaborative tools and training programs, resulting in enhanced operational efficiency and faster project turnaround

Indianapolis, Indiana, US

• Developed and maintained mobile platforms to enhance user engagement and system performance, resulting in a 20% increase in customer satisfaction
• Directed a team of 11 globally distributed software engineers spanning multiple frontend, backend, and mobile cloud technologies within Amazon Web Services (AWS), improving project delivery timelines and team.
• Led and executed exploratory testing events engaging both technical and non-technical personnel to improve software quality, fostering a culture of shared responsibility
• Integrated a Jenkins-based Continuous Integration system for use by several teams across the PureCloud ecosystem, enhancing development efficiency and reducing integration issues
• Consulted on and developed new Continuous Deployment (CD) pipelines for both backend services and web/mobile clients, improving deployment speed and reliability
• Introduced a scale and load strategy to backend service teams, using data science models to enhance system efficiency and reduce downtime, resulting in improved system performance

Indianapolis, Indiana, US

• Development and execution of client side mobile test automation for iOS, Android, and Windows Phone 8 platforms.
• Creation of an intelligent test strategy that makes sense in a mobile enterprise environment
• Participation in sprint planning, retrospective, SCRUM, and various other AGILE practices on a daily basisLanguages currently being used are JavaScript (iOS Automation), Ruby (Android Automation), Cucumber (Android.

• Development and execution of client side mobile test automation for iOS, Android, and Windows Phone 8 platforms.
• Creation of an intelligent test strategy that makes sense in a mobile enterprise environment
• Participation in sprint planning, retrospective, SCRUM, and various other AGILE practices on a daily basisLanguages currently being used are JavaScript (iOS Automation), Ruby (Android Automation), Cucumber (Android.

US

• Design, development, and test of the Subway Mobile App (iOS & Android), SubwayPOS, Subway Exchange, Subway Remote and Mobile Ordering, and Subway LiveIQ projects and related technologies.
• Development of new functionality by authoring Epics, User Stories, and defining Use Cases, Deployment of newly developed technologies to the field Functional, Integration, Usability, and User Acceptance testing
• Development and execution of automated test code for multiple projects using Ranorex, TestComplete, Selenium, and SoapUI.
• Leadership of cross team/cross platform automated performance testing
• Participation in SCRUM, Sprint planning, and Sprint Retrospective practices
• Collaboration with multiple international development teams

US

Advanced technical support for Subway franchisees and field staff.