Kenneth Ding Email & Phone Number

Petaling Jaya, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Prepared and implemented a cash advance framework for the team with risk mitigation strategies to minimise potential lossesManaged risk assessment and credit exposure for merchants at ShopBack, utilizing business credit reports, financial statements, and investigative tools. Conducted ongoing monitoring of credit, fraud, and dispute trends, leveraging third-party data for enhanced analysisEnsured strict adherence to regulatory requirements and industry standards, including AML regulations, to maintain robust regulatory compliance across merchant underwriting processes

In charge of onboarding and training of merchants on the company's software, ensuring a seamless integration and adoption of features to drive revenue growthCollaborated with the development team to improve the UI/UX design of the software, implementing key features and conducting UAT to enhance the user experience and exceed industry standards.Provided critical feedback to the development team resulting in several iterations and improvements to the software's design, performance, stability, and security.

Responsible for the onboarding of merchants in Shopback Singapore, managing relationships between internal and external stakeholders to support cross-functional issues and tasks.Streamlined internal processes to adapt to the continuous development of applications, ensuring efficient and effective operations while maintaining a high level of customer satisfaction.Facilitated communication between cross-functional teams, providing critical feedback to support ongoing improvements and initiatives.

Petaling Jaya

Collaborated with the CEO to develop and execute budget planning and financial forecasts, and conducted due diligence analysis for investors and partners.Successfully established a partnership with local street food in Malacca, leveraging strong communication and negotiation skills to achieve mutual benefits for both parties.Managed administrative tasks for crowdfunding projects of new restaurants, coordinating with cross-functional teams to ensure timely and effective execution while maintaining high levels of stakeholder satisfaction.

Assisted branch's sales managers with the management of their respective portfolio of agents and agency, acting as a point of contact between sales agents and the service centre to ensure insurance policies are renewed in a timely manner.Prepared overview reports for respective sales managers, tracking sales and campaign management to identify areas for improvement and support decision-making

Bachelor Of Actuarial Studies, Actuarial Science

Monash University Foundation Year, 3.875