Ken Doran Email and Phone Number

• Skillfully coordinated logistics teams and local partners (30+ people): ensured port logistics were meticulously organised, cost-efficient, and safe amongst key stakeholders including logistics teams, port authorities, and local agents; this effort led to strong communication between parties and polished pier-side operations through effective project planning and execution.• Developed and implemented key SOP’s: created time-saving operational efficiencies through streamlined processes, inventory management systems, automation, and 3PL partners; these changes allowed for operational cost savings and ensured operations adhered to laws and regulations both domestically and internationally.• Weekly project tracking and reporting: developed dashboards and workflows used to interpret and deliver information regarding sales, traffic, freight, and procurement; dashboards were presented weekly to understand trends, track progress, and identify deficiencies for on-time delivery.• Successfully managed seasonal budget: procured technical gear, PAX gear, safety equipment, uniforms, and gift shop products for the fleet on time and within budget; oversaw vendor relations through trade events, pricing negotiations, and delivery terms.• eCommerce growth and customer satisfaction (Shopify): effectively managed the company's e-commerce and fulfillment (Polar Boutique) by developing a comprehensive strategy and optimizing the online shopping experience with a core focus on customer satisfaction and timely order fulfillment.• Other achievements include: Joint Health & Safety Committee; Fire Marshal

• Optimised order fulfilment to meet delivery windows: produced exceptional results through optimising fulfilment processes including picking, packing, and shipping online orders; this initiative led to time and cost savings; courier negotiations were performed biannually to receive competitive rates and ad-on services.• Monthly project tracking and reporting: produced and Interpreted reports from Google Analytics, Google AdWords, and key accounts to produce and share Powerpoint presentations; visualisations were used to present key findings, discover new leads, and track the department's progress.• Exceeded revenue growth targets online (+250% revenue): full ownership of the planning and execution of seven-figure revenue growth on key platforms including Shopify, Amazon, Walmart, Well.ca, and more; this growth led to the #1 selling chewing gum in the grocery category online.• Expertly executed online community growth (+300% email subscribers): implemented end-to-end campaign and fulfilment logistics for contests, email, and social media campaigns; through strong branding, tactical online ad placements, direct-to-consumer sampling, and efficient distribution the brand quickly became a household name.

• Saved +40% operational costs for key online accounts: successfully negotiated terms quarterly and managed key online accounts including industry juggernauts like Amazon and other international partners; dialogues between the business and online stakeholders became more transparent through this initiative, which allowed for more prominent placements, ad spaces, and overall revenue as a result. • Enforced brand guidelines without compromise: maintained and produced product pages, social content, brochures, sales sheets, and enforced MAP with resellers; this ensured content was consistent and pricing remained competitive within the digital space.• Executed aggressive YOY web traffic and revenue increases (+800% ROI): Supported with web optimization including on social media channels, e-commerce platforms, and on Amazon (Cost-per-click and SEO); these initiatives yielded savings in ad spaces, increased traffic through stronger keywords, and stronger online community growth.

• Effectively managed $10M deferral account response: supported in collecting responses from political leaders within Ontario for Bell Canada’s Deferral Account; through speaking with leaders, upper management could determine the general interest of the public to secure a desired outcome that was both fair and feasible.• Utilized technology to overhaul legacy systems: converted printed permits into a digitally cataloged system; this modernization allowed engineers to access information quickly and remotely.• Developed and executed internal resource website: provided administrative and technical support for the engineering team; this ongoing work helped mainstream processes, save time, and added resources to the team, accessible through an internal resource site.• Ad-hoc assignments as required: offered support in booking hotel and flight accommodations, lunch runs, financial reporting, and fieldwork.