Implemented and supported free and open-source technologies, equipping clients with theknowledge, tools, and mindset to fully leverage technology while driving sales growth.Managed a cross-functional team of five employees, fostering a culture of collaborationand continuous improvementEstablished and tracked key performance indicators to measure operational efficiency,leading to data-driven decision-making and strategic planning.Conducted validation of hardware and software for deployment in workplace and cloudenvironmentsEnsured situational awareness of help desk operations and led weekly company-widemeetings.

Assessed and recommended technologies, tools, and frameworks to develop technicalsystems that optimize performance and enhance user experience.Conducted validation of hardware and software for deployment in workplace and cloudenvironments.Facilitated effective communication and resolved issues for both technical and non-technical end users.Provided support for programs such as Office 365 and Windows 10, collaborating withthird-party software and hardware vendors to resolve issues.

Assisted in managing multiple design projects from concept through completion, meetingdeadlines and client specifications.Engaged with clients to understand their design needs and provided creative solutionsthat exceeded expectations.Conducted thorough reviews of designs and printed materials to ensure accuracy andadherence to project guidelines.