Kenneth E. Davis

Kenneth E. Davis Email and Phone Number

Quality Assurance Analyst @ Aspen Systems, Inc.
Kenneth E. Davis's Location
Greater Phoenix Area, United States, United States
Kenneth E. Davis's Contact Details

Kenneth E. Davis work email

Kenneth E. Davis personal email

n/a
About Kenneth E. Davis

Over the past 15+ years, I have acquired extensive experience in hiring, training, and leading cross-functional teams of up to 22 personnel in completing strategic projects, and in cultivating effectivestakeholder relationships to ensure operational efficiency, integrity, and compliance while driving market leading client satisfaction rates and up to $1M in growth.Accomplishments:★ Organized the 3-1-1 start-up in New Orleans, including coordinating all technology vendors, and oversaw the initiation, execution, and closeout of 3-1-1 support for surge events as well as preparations and operations for disaster-related activities.★ Won the New Orleans Mayor's Q4 Outstanding Employee Award for 2015 in recognition of service as a trusted subject matter expert for all 3-1-1 projects and as the primary liaison for key stakeholders.★ Generated $1M+ in revenue for special events and tenant parking at Ampco Systems Parking by optimizing space utilization within an underground parking structure.★ Led Embassy Suites-Lincoln, NE to be voted as #1 in customer satisfaction for 2001 at Avascend Hospitality by providing strategic leadership and contributing to critical business actions.At this present time, I'm excited to share my expertise as a collaborative, cross-functional leader who excels in controlling and optimizing daily operations for corporate and public entities, including managing budgets of up to ~$650K, improving workflows, leading special programs, and efficiently managing resources to enhance productivity. You can contact me via kenny.e.davis504@gmail.com. Thank you for your interest, and I look forward to discussing mutually beneficial topics with you.Sincerely,Kenneth E. Davis

Kenneth E. Davis's Current Company Details
Aspen Systems, Inc.

Aspen Systems, Inc.

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Quality Assurance Analyst
Kenneth E. Davis Work Experience Details
  • Aspen Systems, Inc.
    Quality Assurance Analyst
    Aspen Systems, Inc. May 2023 - Present
    Scottsdale, Arizona, Us
    Responsible for planning, creation, and implementation of test plans to determine if changes to the system meet the specifications provided. Responsible for testing applications for defects in development code and for inconsistencies with specifications, reporting those defects and retesting for resolutions.
  • Kodeploy
    Manual Software Qa Engineer
    Kodeploy May 2022 - May 2023
    Irvine, California, Us
  • Remedi8
    Life Safety Inspector
    Remedi8 Jan 2018 - May 2023
    Lenexa, Kansas, Us
    ★ Serves as the Field Project Manager for fire safety inspections on fire-rated doors by adhering to federal, state, and local fire codes across the continental US, review plans, blueprints, and related processes, ensuring compliance to life safety standards.★ Identifies out-of-compliance fire doors and recommends corrective actions while examining, relabeling, and providing suggestions for fire doors to ensure safe egress for patients, staff and visitors in the event of a fire.★ Liaises between the company and client, including interpreting contracts, evaluating life safety plans, determining work scope and utilizing on-site staff resources.
  • City Of New Orleans
    It Operations Manager
    City Of New Orleans Apr 2011 - Jun 2017
    New Orleans, La, Us
    ★ Spearheaded daily operations for 3-1-1's information technology call center, which provided the city with information and non-emergency service requests for its citizens.★ Developed and administered a yearly budget of over $650K and leveraged SQL expertise for the relational database management system (RDBMS), user acceptance testing and validation on CRM modifications.★ Recommended and executed business workflow software modification to strengthen and improve efficiency, reliability, and performance while supporting the project team in defining and documenting departmental business requirements for 3-1-1.★ Oversaw a staff of 20 and facilitated training and professional development while delivering project direction and monitoring employee performance.★ Communicated and provided updates on 3-1-1's progress on monthly interval to the Chief Administrative Office Director, department heads, and the public.★ Formulated, coordinated, and delivered training for representatives to include software and system updates, compliance with policy and procedure, and soft skills while establishing KPIs to ensure contact center and agent success.
  • Central Parking Systems
    Project Manager
    Central Parking Systems Aug 2009 - Apr 2011
    ★ Maintained and provided direction for the use of a multi-purpose garage and three surface street parking lots, oversaw annual budgets of $250K+, and coordinated various account activities including balancing, reporting, and statement.★ Implemented and effective claims process with a successful security protocol for the facility while ensuring support personnel received technical assistance and robust guidance to efficiently complete work orders.
  • Metropolitan Healthcare Services, Inc. - Excellence In Support Services
    Regional Operations Manager
    Metropolitan Healthcare Services, Inc. - Excellence In Support Services Sep 2008 - Jul 2009
    Fairfax, Virginia, Us
    ★ Directed valet and shuttle operations of four hospitals (with a combined total of 400+ beds) in the New Orleans metro area and Baton Rouge, LA.★ Devised day-to-day business flow, managed a budget of $200K, and hired, trained, and coached employees while leading contract negotiation and approving agreements and expenditures.
  • Ampco Parking System
    Facility Manager
    Ampco Parking System Oct 2006 - Aug 2007
    ★ Administered a budget of $500K+ and provided strategic oversight of maintenance and functions for an underground parking structure consisting of 1.5K space and a surface lot.
  • Avascend Hospitality
    Operations Manager
    Avascend Hospitality Jul 1997 - Aug 2005
    ★ Developed prospective future-leader site managers, delivered training initiatives, and completed promotions and transfers of site manager for various accounts, including casinos, hospitals and hotels.★ Collaborated and effectively communicated between the company and clients by ensuring customer relationship management tools (i.e., Salesforce) were updated consistently.★ Conducted hiring and training across the country for new employees at prospective accounts, with a core focus on customer service delivery, cost reduction, and revenue growth.

Kenneth E. Davis Skills

Leadership Auditing Process Scheduler P&l Team Building Personnel Management Call Center Customer Satisfaction Government Team Leadership Process Improvement Strategic Planning Microsoft Office Microsoft Word Operations Management Program Management Employee Relations Hospitality Training Change Management Customer Service Income Statement Project Planning Liaison Budgets Management Facilities Management Project Management Call Centers Integration Analysis Performance Management

Kenneth E. Davis Education Details

  • University Of Phoenix
    University Of Phoenix
    Business Management
  • Test Pro
    Test Pro
    Manual Qa Software Engineering
  • Southern University And Agricultural And Mechanical College At Baton Rouge
    Southern University And Agricultural And Mechanical College At Baton Rouge
    Mass Communications

Frequently Asked Questions about Kenneth E. Davis

What company does Kenneth E. Davis work for?

Kenneth E. Davis works for Aspen Systems, Inc.

What is Kenneth E. Davis's role at the current company?

Kenneth E. Davis's current role is Quality Assurance Analyst.

What is Kenneth E. Davis's email address?

Kenneth E. Davis's email address is kd****@****ola.gov

What schools did Kenneth E. Davis attend?

Kenneth E. Davis attended University Of Phoenix, Test Pro, Southern University And Agricultural And Mechanical College At Baton Rouge.

What are some of Kenneth E. Davis's interests?

Kenneth E. Davis has interest in Watching And Playing Sports, Civil Rights And Social Action, Enjoy Playing Challenging Word Games, Environment, Science And Technology, Disaster And Humanitarian Relief, Cooking Enthusiast.

What skills is Kenneth E. Davis known for?

Kenneth E. Davis has skills like Leadership, Auditing, Process Scheduler, P&l, Team Building, Personnel Management, Call Center, Customer Satisfaction, Government, Team Leadership, Process Improvement, Strategic Planning.

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