Kenneth Ernst Email & Phone Number

Head of Customer Care and Quality with over 18 years of experience in Quality and Care Operational Management within IT and Telecommunication. Successfully ramped up and led multicultural engineering teams in Asia, Europe and USA for large volume projects, supporting product Go-To-Market activities to meet business objectives.Business and Program Management: Implemented new Care support strategies and quality targets while being accountable for the Product support readiness at launch globally, driving the NPI readiness internally and externally with 3rd party vendors. Quality Management: Managed quality processes ensuring continuous improvement activities including reliability testing, manufacturing and monitoring field performance data, analyzing root causes by using Six Sigma methodologies and implementing corrective actions.Business Acumen: Identified new opportunities and developed support initiatives and service products to achieve growth in managed services. Drove business initiatives in reducing warranty costs, creating innovative technical solutions, and enabling customer self-service.People Management: Led teams of Project Managers at R&D product creation sites based in China, Taiwan, UK, USA and Denmark, responsible for program deliverables, milestone reviews and approvals, team objectives setting, competences and development planning.

Listed skills include Program Management, Mobile Communications, Product Management, Telecommunications, and 33 others.

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  Senior Director, Inmarket Product Support

  Oticon

  Jun 2020 - Present - Copenhagen, Capital Region, Denmark

  As Senior Director for InMarket Product Support my primary tasks are to lead, engage and create the InMarket Product Support vision for the team. Ensure the team develop their competences and get clear priorities that are aligned with our Product Quality and Business strategies.Drive, maintain or improve the quality and performance of our products following market feedback being accountable for the technical performance of the products post market launch. Furthermore, I will act as… Show more As Senior Director for InMarket Product Support my primary tasks are to lead, engage and create the InMarket Product Support vision for the team. Ensure the team develop their competences and get clear priorities that are aligned with our Product Quality and Business strategies.Drive, maintain or improve the quality and performance of our products following market feedback being accountable for the technical performance of the products post market launch. Furthermore, I will act as chairman for the Product Support Board which governs post market launch activities. Show less