Kenneth Felix Email & Phone Number

Lehigh Valley, PA

Certified Realtor by the National Association of RealtorsSenior Real Estate Specialist - SRESBroker Courses in Real Estate InvestmentMy listings sell quickly. 85% of my listings have sold in less than 2 weeks.Over 70% of my listings have sold for full asking price.Find out why so many people choose me to get their home SOLD quickly and for the best.

Allentown, Pennsylvania Area

• Provide assistance to Dale Carnegie instructors by mentoring students, providing sample talks and performing administrative duties.

• Developed custom MI reports to track spending, traveler compliance and cost savings. These reports were used to reduce costs through negotiating discounts with airlines, car rental and hotel companies and assured.
• Create quarterly and annual PowerPoint reports that provided YOY statistics on air and hotel spend, and statistics on traveler policy adherence.
• Created training materials, presentations and communications directed to travelers and travel arrangers. I am a certified teacher in NJ, and have a broad background in training.

Allentown, PA

• Implemented use of wireless routers in office and at remote sites. This allowed our staff to be more productive and mobile.
• Spearheaded testing, production and distribution of Medicare coding software. Saved the company several thousand dollars in production and distribution costs.
• Implemented use of ETime Online productivity and time tracking system. This system was integrated with client billing as well as payroll, improving productivity and use of resources.
• Managed service level agreements with telecommunication, PC/Server hardware/software vendors. Administered licensing of hardware and software.

Easton, PA

• Managed the installation of T1 data circuits for over 180 sites. Created and implemented training manuals and standard operating procedures. Managed process flow with vendors and sites from initial transition.
• Spearheaded and managed a project to implement and customize Trondent AirFAX/AirMAIL/AirWEB invoice delivery system at more than 600 locations, saving American Express over $2 million annually.

Easton, PA

• Developed custom MI reports to track spending, traveler compliance and cost savings. These reports were used to reduce costs through negotiating discounts with airlines, car rental and hotel companies and assured.
• Create quarterly and annual PowerPoint reports that provided YOY statistics on air and hotel spend, and statistics on traveler policy adherence.
• Consult with client to streamline reports and decrease production time while still providing precise and concise reports. These changes improve accuracy and improve client satisfaction.
• Created training materials, presentations and communications directed to travelers and travel arrangers. I am a certified teacher in NJ, and have a broad background in training.

Piscataway, NJ

• Implemented a staff planning system in 15 offices. Developed procedures and trained staff on appropriate use of the system. Saved American Express more than $70,000 in hardware cost, and over $500,000 in staffing.
• Developed and implemented methods for tracking accuracy of call forecasts in Excel resulting in better call pattern tracking and more accurate forecasts.

Piscataway, NJ

• Used team based problem solving techniques to streamline workflow processes while leading the Quality Control and Support Services departments. This eliminated the need for the Quality Control Dept, and reduced the.

Piscataway, NJ

• Created and delivered new hire training program at Thomas Cook and American Express. Trained over 200 travel counselors in American Express products and business standards.
• Created computer based training programs and profiles that reinforced concepts taught during new hire training. This reduced classroom training by 2 days, and reduced retraining.
• Programmed point of sale scripts to assist the sales process, which reduced call time and improved the accuracy of reservations by 45%.

• Created and delivered new hire training program at Thomas Cook and American Express. Trained over 200 travel counselors in American Express products and business standards.
• Created computer based training programs and profiles that reinforced concepts taught during new hire training. This reduced classroom training by 2 days, and reduced retraining.
• Programmed point of sale scripts to assist the sales process, which reduced call time and improved the accuracy of reservations by 45%.

Helped implement Travel Agency Support Services Desk for Eastern Airlines global distribution system named System One.

Music Education, Music

Activities and Societies: Member of Phi Mu Alpha fraternity

Education record

Graduate, College Prep