Training, home-care.

• Analyzed and performed troubleshooting of software and hardware inquires on over 800 servers.• Determined and planned for sub-tasks for upgrades and patching of servers.• Resolved complex software/hardware matters pertaining to storage, networking, printing, and applications.• Met service level agreements for break-fix tickets, service requests, and special projects.• Setup, configured, and maintained physical and virtual servers.• Supported EMC SAN swap/renewal projects. • Implemented CSC's hardening tool on customer servers.• Setup an automated system notification for Operations.• Scripted and automated Operator tasks.• Supported the relocation of customer data centers for multiple locations.• Supported system and data center consolidation projects.• Configured and maintained disk configurations with Solstice DiskSuite and Veritas Volume Manager.• Maintained disk management including local storage arrays (Oracle StorEdge) and SAN (EMC).• Configured servers for HP Operations Management monitoring. • Configured servers for backups using NetBackup. • Assisted application personnel with webpages and HTML.• Updated and maintained documentation.• Coordinated the decommissioning of over 100 servers to customer standards. • Trained and mentored new employees.• Supported enterprise, multi-site, and high availability data centers 24x7x365. • Coordinated problem resolution with other groups and individuals as needed.

• Supported, patched, and upgraded twelve servers. • Maintained scripts for in-house jobs (JCL and Cognos) and applications pertaining to print spooling, scheduling, backups, and billing. • Created scripts for notifications of system issues.• Automated start-up and shutdown tasks of the operators.• Consolidated applications onto servers without affecting the environment of the current users on the systems. • Replaced the unsupported in-house tape library software with third party software.• Rewrote backup jobs (scripts) for new software and equipment.• Relocated multiple customer servers.• Supported application group with vendor software including upgrades.• Trained subcontractors on use of hardware and software for remote printing of reports.• Recreated forms with Formation to work on new printers (HP D640).

• Monitored and operated twelve interacting HP MPE 3000 servers. • Ensured production started and remained on schedule. • Assisted technical support team with production issues.• Took the lead in training and mentoring new employees.• Ensured daily reports were delivered on time.

• Operated 4341 IBM server. • Broke down reports.• Provided data entry.