Kenneth G. Email & Phone Number

Philadelphia, Pa, Us

Greater Philadelphia Area

• Targeted, sourced, configured, mapped, monitored and documented functional/technical requirements for over 325 disparate data sources for normalized loading to an oracle database that supports over 5000 unique mobile devices served by a Java middleware.• Created standard data intake process to track projects start to finish through all stages of the ETL life cycle which resulted in an increased project closure rate of 1800% in year 1, 150% increase in year 2, then with the addition of 2 developers a 250% increase in year 3.• Documented and implemented multiple processes for Sales and Account managers to track key events during client intake.• Identified, confirmed, resolved customer reported issues in a timely fashion and escalated to middleware or client developers typically with enough information to greatly reduce or eliminate additional research.• Administered and customized Microsoft Dynamics CRM 2011 to support complex business rules with custom dashboards and reports that users could use at any time to target or report on their activities.• Served as primary liaison between suppliers, sales/account management team, developers and management.• Creating/Troubleshooting of Oracle stored procedures and functions.• Troubleshooting of Perl code to identify/implement changes/fixes/enhancements when necessary.• Client side testing and validation of newly added data sources.• Authored training documents for 3 admin web applications that were built in-house.• Cultivated administrative employee to produce preliminary data mappings and analysis to provide highest probability of success for large contractual obligation.

Developed intake and support processes to stabilize customer attrition.• Sold 32 contracts in 9 months totaling $340,000 of new revenue.• Created custom product training to assist clients in identifying current and missed sales opportunities.• Marketed products at National Trade Shows to increase exposure to an under informed industry.• Established relationships with National Organizations to increase sales through referrals and promote industry trust.• Produced and monitored recurring print files for over 100 direct mail customers.• Developed Web Base Reports for over 400 new customers, including ODBC connections, usernames and passwords and monitored availability of reports to end users nationwide.• Implemented a Quality Control process which optimized the reports resulting in increased accuracy of report conclusions upon initial delivery to clients.• Created and ran SQL queries against databases to troubleshoot errors.• Scheduled DTS packages for migration of data from Excel, Access, Text and DBF files into SQL database.• Updated Stored Procedures for optimization of data use.• Identified methods for reducing network errors.• Served as Level 1 product support for all active members which included Crystal formula/code update and report scheduling.• Crystal formula/code update and report scheduling.• Created custom fields, reports and filters in Goldmine to increase visibility into client history.• Installed/edited new software, hardware and network printer configurations.• Maintained internet and network connectivity for the East Coast Office users.