Ken King Email & Phone Number

Holly Springs, NC, US

Mountain View, CA, US

Atlanta, Georgia, US

• Responsible for fostering strong client relationships and achieving sales targets through an exceptional customer experience. Key responsibilities include owning and managing client relationships, developing strategic.
• Successfully managed 15 enterprise customers at $4M ARR
• Crafted and launched Risk mitigation process via Kapta (Admin)
• Revised many processes and pieces of collateral to improve team efficiency

San Francisco, California, US

• Supported global leadership and a skilled Customer Success Management (CSM) team, contributing to the value delivered to critical customers. As a CS Ops Manager, collaborated with CS leadership to execute, evolve, and.
• Contributed to Customer Journey documentation and enablement
• Owner/Contributor of Gainsight Reporting, Playbooks, Risk mitigation process
• Assisted with strategic planning and KPI tracking

Mountain View, CA, US

• Drove customer adoption and value on a large scale through the development and execution of the Tech Touch program. Owned engagement programs utilizing digital channels to enhance customer potential and time-to-value..
• Responsible for digital engagement via Totango playbooks
• Revised digital engagement workflows

Fort Lauderdale, FL, US

• Designed and managed the 1 to Many motion as a cross-functional leader. Responsibilities included assisting in the development and implementation of the Customer Lifecycle across segments, leading, scaling, and.
• Achieved 88% retention rate over 10K customers in 1:many motion over 7 CSMs
• Used Gainsight (Admin) to create reporting and dashboards per customer segment
• Assisted and contributed to Customer Journey documentation and enablement

Fort Lauderdale, FL, US

• Collaborate with a growing number of Citrix customers, managing relationships throughout their Citrix Customer Lifecycle. Act as an advisor for product and strategic decisions, assisting customers in planning.
• Managed 15-20 enterprise customers at average ARR of $300k
• Mentored junior CSMs on customer engagement and process

Durham, NC, US

• Focused on base revenue retention, customer contract renewals, and sales lead identification at JAGGAER. Responsible for providing sales-related account management services to a pre-assigned list of strategic.
• Managed 15-20 enterprise customers
• Responsible for contract renewals and expansion

Morrisville, NC, US

• Focused on ensuring new ChannelAdvisor clients achieve their full potential and realize the value of ChannelAdvisor's product suite, leading to enhanced customer retention. Responsibilities include maintaining a high.
• Manage a small book of renewing customers while acting as team lead over 4 CSMs
• Update Salesforce risk and opportunity data accordingly

Morrisville, NC, US

Focused on managing relationships with existing customers at ChannelAdvisor, with the primary goal of customer retention, renewal, and account growth. Apply online channel management expertise to consult with customers, ensuring satisfaction, successful utilization, and long-term strategies. Serve as the primary customer point of contact, facilitating.

Serve as Account Manager for 15-20 clients, by assuming and maintaining support of all Dancik applications to troubleshoot and analyze system issues. Coordinate with Product Development to implement and test the functionality of new modules, updates and enhancements to the various applications. Facilitats the use of applications to satisfy particular.

Primarily responsible for managing the initial implementation and ongoing utilization of the BuildLinks application for assigned clients. This involved creating customized implementation plans, developing initial templates, providing customer training, monitoring utilization, and offering support. Also responsible for identifying, documenting, and.

Durham, North Carolina, US

As a Customer Research Specialist at Quintiles Transnational (2/2006 – 10/2006 temporary contract), responsible for customer feedback correspondence and data collection in the Western Hemisphere. Provided support to global operators in Europe and Asia. Collaborated with the Customer Relationship Management Team in Quintiles Corporate Strategic Services.

Wilmington, NC, US

Contributed to the operations of a call center providing contracted services to meet specific client needs. Assisted callers with troubleshooting medical devices, sending educational materials, and recording product complaints, adverse events, and forwarding serious adverse events reported by callers to Health Care Professionals. Served as a training.

Bachelor Of Arts, Psychology

Certification, Business Administration / Ecommerce