As the leader of a network of field sales specialists and representatives, I ensure alignment with regional sales goals by developing clear sales processes and targeted marketing strategies. Empowering my teams with impactful regional training programs, I drive continuous improvement, exceeding sales targets. Selected Accomplishments:• Notably, I've increased qualified leads and consistently surpassed quotas through strategic account management. • I pride myself on building strong client relationships, securing repeat business, and representing the company at trade shows to boost brand awareness.

Establishing IRBY Utilities as a trusted advisor for GE/Aclara metering solutions in the Midwestern region, I prioritized building enduring client relationships and bolstering brand trust. By adeptly resolving complex meter application and programming issues, I streamlined client operations and drove increased efficiency. Selected Accomplishments:• I reduced client meter troubleshooting time through innovative diagnostic procedures.• Surpassing the sales quota for the Midwestern region, I utilized my technical expertise to meet and exceed client expectations. • Leveraging my technical proficiency in GE/Aclara metering, I proactively addressed client needs, leading to the creation of new sales opportunities.

In my capacity, I meticulously analyzed customer requirements for meter specifications and programming needs, ensuring precise alignment with their unique demands. I personally configured meter settings and programming within GE/Aclara software, catering to both new and existing customers. Collaborating seamlessly with engineering, product managers, and proposal teams, I played a pivotal role in crafting technically robust proposals tailored to meet customer specifications. Additionally, I diligently maintained and updated technical documentation related to meter configurations and best practices. Selected Accomplishments:• Increased sales through meter specs and programming for key Midwestern clients like Access Energy and Consumers Energy. • Developed Track 2 curriculum at GLEMS, significantly impacting electric meter technician training.• Secured factory audits for ComEd, ensuring ICC compliance.• Prepared comprehensive training materials and delivering engaging presentations on industry topics and MeterMate software at meter schools and conferences. • Oversaw onboarding and configured meter specs for clients like Access Energy, Raccoon Valley Electric.• Contributed to industry knowledge by delivering impactful training sessions at events like MEUW, GLEMS.

I supported proposals for esteemed clients such as PG&E, La Plata Electric Co-Op, and others, resulting in successful RFP wins for Advanced Metering Infrastructure (AMI) projects. I personally delivered customer presentations and conducted on-site product training, strengthening ties with our AMI partners. Additionally, I provided valuable technical expertise regarding GE metering applications and software to our Western Region customers. Selected Accomplishments:• Led training on GE metering apps and MeterMate software, boosting customer understanding and product adoption. • As liaison between factory and customers, customized products for seamless implementations.• Optimized defective meter return process for prompt resolution, improving customer satisfaction.

· Became company Subject Matter Expert in MV-90 software, which is used for interval data collection and billing preparation. · Supervise system wide MV-90 software upgrades· Tested and implemented custom interface for MV-90 and billing engines· Project manager for MV-90 system expansion to high end electric customers · As Project manager identified target customers, created core team, wrote project plan, developed work schedule, reviewed budget, chaired by-weekly and quarterly meetings· Served as MV-90 system administrator – responsible for software system security, user management, system process creation and management