Kenneth Hendrie Email and Phone Number
Reading, Reading, United Kingdom
Kenneth Hendrie's Location
Greater Reading Area, United Kingdom, United Kingdom
Kenneth Hendrie's Contact Details
Kenneth Hendrie work email
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Kenneth Hendrie personal email
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Kenneth Hendrie phone numbers
About Kenneth Hendrie
Senior Sales & Business Operations Leader with extensive international experience in telecommunications, IT and managed services, driving transformational change, improving productivity, efficiency & effectiveness. An authentic leader inspiring confidence through effective stakeholder engagement & communications, with a successful track record of delivery and management of multi-site, cross-functional teams, driving superior levels of performance.Specialities: Business Operations, Sales Operations, General Management, leading high performance teams, strategic planning and execution, business transformation, business development, sales management, change management, governance, commercial deal structuring, forecasting, CRM, improving productivity, budget management, business intelligence, customer experience, business process improvement, effective organisational structuring, people development, coaching and mentoring.
Kenneth Hendrie's Current Company Details
Kenneth Hendrie Work Experience Details
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Vice President Sales OperationsNtt Ltd.Reading, Reading, United Kingdom
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Vice President Sales OperationsNtt Ltd. Oct 2019 - PresentLondon, United Kingdom , GbExpanded leadership role within the newly created NTT Ltd, integrating multiple affiliate companies (including Dimension Data) into one leading global technology services provider. Creating and developing a high performance sales culture and environment to maximise client focus and drive profitable growth.• Optimising sales efficiency through global standardisation, automation and best practice execution, to successfully integrate all affiliate companies.• Delivering sales effectiveness within a common strategic framework, with strong focus on Go To Market sales enablement, demand generation and business intelligence to drive superior performance throughout the European region.• Global and international business development through focused, programmatic execution of account strategies and leveraging the worldwide market relevance and expertise of the organisation. -
European Sales Operations & International Business DirectorDimension Data Sep 2013 - Sep 2019Bryanston, Johannesburg, ZaRegional leadership role to define, develop and implement sales execution plans which enable efficient and effective sales operations in all European countries and drive synergies from the global organisation. Key areas of responsibility included:• Sales process, methodology and governance management, enabling effective account planning, robust opportunity qualification and commercial compliance.• Sales enablement & demand generation for the European region, collaborating with Go To Market, Marketing and Commercial teams to equip all country sales teams to engage and build success in their respective markets. Supporting the desired outcomes, best practices, knowledge transfer and sharing of information amongst the sales leadership and sales organisation.• Regional sales compensation planning, design and implementation, plus specific incentive programme design and country enablement to drive successful adoption annually.• International business development focus to drive accelerated and profitable growth via the Global Accounts Programme for European hosted accounts.• Management of the regional CRM, Salesforce.com, enabling sales teams to accurately profile accounts, opportunities, leads and client contacts providing the single source for management reporting and dashboards.• Learning & development programme management to deliver regionally consistent sales training, sales induction, sales management and coaching. -
Head Of Sales OperationsKcom Dec 2010 - Jan 2013Hull, GbIn addition to previous Kcom role, providing leadership of operating model to drive effective sales performance, efficient sales support infrastructure and strategic direction across the sales operations organisation. Specific focus on developing and implementing fully aligned sales processes and enablers to deliver positive customer experience. • Sales transformation programme leadership to re-define the Kcom structural, strategic and operational go to market model, building the platform for sales growth and profitable customer engagement.• Created new sales team managing UK corporate customers, delivering incremental and annuity revenue with improved margin across the installed base.• Delivering step-change performance with online tools and applications supporting customers, partners and the internal cross-functional organisation. -
Head Of Commercial Front OfficeKcom Aug 2009 - Dec 2010Hull, GbResponsible for management of sales forecasting, executive reporting, technical sales support, bid management and order management, delivering end-to-end commercial support to both the sales organisation and end customers.• Delivered transformational change to create effective and efficient processes, tools and engagement models, focusing on delivering positive customer experience with continuous improvement.• Focused on CRM design and implementation, sales effectiveness, opportunity management, revenue assurance, deal governance and effective cross-functional team management.
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Director, Emea Enterprise Sales OperationsNortel Jan 2009 - Jul 2009CaResponsible for financial forecasting/reporting, commercial sales support, managing sales process discipline and governance, sales incentive management and effective people management. • Created new EMEA organisation, driving end-to-end implementation and management of corporate sales and business processes, enabling sales force efficiency and effectiveness, and supporting regional leadership teams with operational best practice.• Strong focus on financial performance reporting, lead indicators and driving operating rhythm. -
Director, Business Operations, Northern EuropeNortel Jan 2007 - Dec 2008CaFully responsible for Business Operations in UK, BeNeLux, Nordics, Middle East and Turkey. • Developed highly effective operating model, managing regional strategy, budget management, marketing plans, workforce structuring, people management & development in support of business growth objectives.• Development of the Middle East market, driving all aspects of operational ramp up to deliver growth targets in UAE, Egypt and Saudi Arabia.
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Director, Business Operations, Eastern EuropeNortel Sep 2004 - Dec 2006CaProvided business leadership in managing the Eastern Europe Markets region, driving focus, accountability and governance throughout the territory (Russia/CIS, Israel, Poland & South East Europe).• Leadership of Russia, CIS and Baltics market from initial ramp to delivery of region capable of operating on a stand-alone basis.• Managed full establishment of the operating entity across legal, financial, sales, operations and human resources functional departments.• Recruitment and development programme to drive transition of strong overseas management and support organisation to Russia, resulting in a 150+ local, cross-functional organisation.
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Senior Manager, Business Operations, Wireless NetworksNortel Jul 2002 - Aug 2004CaResponsible for P&L management of the EMEA wireless market. • EMEA budget planning, recruitment and performance management control. • Sales process and governance development, and alignment with regional operations.• Sales incentive planning to drive incremental business and reward breakthrough success.• Effective management reporting and delegation for EMEA Wireless President.
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Senior Manager, Sales Support, Emea International MarketsNortel Jan 2001 - Jun 2002CaLeadership of sales support resources to joint ventures in Germany, Turkey and Israel as well as developing markets in Middle East and Africa. • Recruitment and development of an international, multi-disciplined support organisation. • Managed sales planning & strategy, salesforce effectiveness, and regional product commitments.
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Senior Manager, Sales Support, Emea Carrier SolutionsNortel Aug 1999 - Dec 2000CaLeadership of sales support to the Carrier Solutions business development organisation, identifying and driving incremental business opportunities. • Bid Management execution and creation of pre and post sales engagement processes.• Received Gold Pride Award for 1st Class Sales Support from EMEA President.
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Senior Manager, Technical Sales Support, Wireless NetworksNortel Apr 1995 - Jul 1999CaLeadership of 25 person engineering, commercial and bid management team supporting Wireless successes in UK, Russia, Austria, Latvia, Poland, Belgium and Ireland. Received Wireless Networks award of merit for People Development 1997.
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Technical Sales Support Manager, Wireless NetworksNortel May 1992 - Mar 1995CaDeveloping the Far East market with $100m breakthrough GSM win in Taiwan, leading to further success across China and transitioned skills to local sales and support teams within this strategic market.
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Development EngineerOrbitel Mobile Communications Sep 1988 - Apr 1992Development and testing of GSM mobile and radio base station equipment, plus integration with Matra Base Station Controller and Ericsson Mobile Switching Centre. Delivered on-site Vodafone network testing and integration.
Kenneth Hendrie Skills
Telecommunications
Management
Managed Services
Strategy
Cross Functional Team Leadership
Change Management
Business Development
Crm
Sales Operations
Solution Selling
Sales Management
Wireless
Unified Communications
Team Management
Pre Sales
Go To Market Strategy
Leadership
Sales Process
Forecasting
Business Transformation
Competitive Analysis
Strategic Planning
New Business Development
Business Process
Customer Experience
Customer Satisfaction
Kenneth Hendrie Education Details
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Robert Gordon UniversityElectronics & Electrical Engineering
Frequently Asked Questions about Kenneth Hendrie
What company does Kenneth Hendrie work for?
Kenneth Hendrie works for Ntt Ltd.
What is Kenneth Hendrie's role at the current company?
Kenneth Hendrie's current role is Vice President Sales Operations.
What is Kenneth Hendrie's email address?
Kenneth Hendrie's email address is ke****@****ata.com
What is Kenneth Hendrie's direct phone number?
Kenneth Hendrie's direct phone number is +4412527*****
What schools did Kenneth Hendrie attend?
Kenneth Hendrie attended Robert Gordon University.
What skills is Kenneth Hendrie known for?
Kenneth Hendrie has skills like Telecommunications, Management, Managed Services, Strategy, Cross Functional Team Leadership, Change Management, Business Development, Crm, Sales Operations, Solution Selling, Sales Management, Wireless.
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