Kenneth Holton, Cissp Itil Email & Phone Number

Wellesley Hills, Massachusetts, Us

Watford, Hertfordshire, Gb

Leading all global aspects of Data Security, Security Operations, Privacy, Risk, and Compliance across both corporate business but also hosted customer environments• Provided company CISO responsibility and function• Managed security efforts by creating a risk based security management program • Delivered security operations from both an internal and 3rd party SOC / Security Operations Center • Managed GDPR gap remediation and compliance efforts• Responsible for global compliance covering SOC, ISO 9001, ISO 27001, HIPAA, Privacy Shield, and GDPR and working on PCI certification • Revised company policy statements to better align with business direction• Vendor and Risk management of top five vendor relationships• Provided consulting assistance to the operations teams to provide vision calibration and recommendations

Provided vision and executive leadership across a $100M / 400+ customer Global Remote Management Services Build out of a global Security and Compliance function. Manage Security Operations • Responsible for a global work force of over 300 encompassing level 1, 2 and 3 support• Reduced global operation costs in excess of 35% generating annual savings well over $3M• Managed global support transition from Russian 3rd party and Poland acquisition to India employees • Developed global support reporting model to track key SLA performance to include board level reporting• Developed a Priority issue (P1) escalation and triage process as well as RCA reporting and problem management follow up improvement program• Unified support ticketing from 3 disparate systems to a MSP domain separated Service Now solution• Build-out of a Global Security program and SOC / Security Operations Center

Needham, Ma, Us

Providing management consulting and hands on technical leadership for IT support team.• Completed technical reporting for business integration planning and hands on leadership for completing integration projects• Technical and security oversight of RackSpace to AWS migration efforts• Provided retainer based security and infrastructure services

Boston, Massachusetts, Us

Provided technical, risk and compliance audits across critical vendors and business service providers• Increased vendor audits by 3x from the prior year across Tier 1 vendors against ISO 27000 standard• Developed in house IT Risk Management program with developing controls and expanding capability

Lowell, Ma, Us

Recruited to build and provide leadership for a global team that has grown to over 40 engineers delivering cloud infrastructure and operations services for a rapidly growing customer base in excess of 12,000 customers.► Managed multiple infrastructure, support and operations teams to deliver cloud computing services within a SOC 2 type 2 compliance framework ► Developed 24x7 coverage model► Tripled Cloud Infrastructure Capability in advance of rapid customer growth of over 150% annually ► Lead remediation and upgrade efforts for existing cloud and data center services ► Deployed HP blade technology and 3PAR storage solution standardized computing solution► Upgraded data backup and replication system with HP Data Protector and HP 6500 VTL► Turned up disaster recovery data center and client replication with VMware SRM► Provide direct customer management as needed in support of escalation

Burlington, Ma, Us

Brought on board to transform the IT business and technical model. Charged with architecting and delivering a scalable, flexible and highly available internal cloud in support a fast growing SaaS business line.• Managing multiple infrastructure, support, architecture and Application platform teams• Serving as cloud infrastructure chief architect. • Managing department budget and spend tracking / purchasing• Developed 3 year roadmap to provide a cloud based infrastructure for the SaaS business line• Performed IT integration of recent company business acquisition.• Managed redesign of existing and 3x expansion to 1200sq ft co-location data center. • Performed complete network upgrade to production data center.• Deployed EMC VMAX 10K encrypted storage solution served across a Cisco SAN fabric.• Converted user office tools and email to cloud based Microsoft 365 solution with single sign on• Deployed Cisco ISE network endpoint security• Negotiated and delivered Oracle ULA licensing agreement• Deployed cloud based server environments to support SaaS customers and development environments.• Developed ITIL based IT operational procedures and assisted in the development of company security policy.

Bedford, Nh, Us

Directed multiple teams supporting service desk, desktop and application support and infrastructure operations. Responsible for Capacity planning, Architecture Change and Service management across multiple US sites in a 24x7 environment. (Tier1 through Tier4) Provided project management to infrastructure and operational related initiatives. Maintained License compliance.•Oversaw 3 Managers with 29 total staff, and a budget responsibility in excess of $8M annually.•Produced IT Operations resource planning and development to include rolling 3 year roadmap.•Performed Infrastructure architecture and design in support of both business and development•Delivered in excess of $3M in cost savings via design improvements and process rightsizing.•Managed overall IT purchasing management and contract review.•Reduced data center costs by over $450K by virtualization of over 350 servers and space management.•Developed business SLA agreements across multiple business lines and established external client SLA standards for SaaS offerings and client business solutions. Produce monthly performance reports for external clients and CIO/CEO regarding IT system and application performance.•Deployed Microsoft Lync 2010 with external capability and support solutions for BYOD (bring your own device) Mobil device management.

Bedford, Nh, Us

Directed a team of 4 managers and 25 Servers, Storage, Network, Telecom, System Monitoring and Capacity and Architecture service engineers. Infrastructure scope: 600 Windows, Linux and Solaris OS servers, 1.5 PB EMC and NetApp SAN storage, 9 Avaya phone switches, and 3 global ISO 27001 / SAS70 certified data centers. Budget responsibility in excess of $14M annually •Managed 24x7 Infrastructure in support of 8 national and international call centers and other business operation centers.•Deployed and delivered SaaS Health Coaching application services for multiple external clients.•Developed Infrastructure workflow, documentation and asset management tool providing greater insight into operational procedures like Disaster Recovery and Data Management meeting ISO27001 and SAS70 requirements.•Built-out and relocated a 1800st ft data center to support development and disaster recovery requirements. In conjunction with the build-out the production data center was also relocated to a larger 3000sq ft space to accommodate the growing business.•Championed the need as well as lead the development and deployment of enterprise wide monitoring solution to include; end-to-end system dashboards, alerting / notification, trending, SLA reporting, and automated failure repair.•Built-out and relocated 900sq ft UK data center to support business growth and company integration with new parent company, BUPA. •Managed all IT efforts on multiple call center facility build outs across the US and UK

Bedford, Nh, Us

Managed server environment with growth exceeding 200% annually. Environment exceeded 400 Linux/Windows OS servers and 250TB of EMC Clariion SAN storage with Cisco fabric. Weekly full data backups exceeding 100Tb of data and with comprehensive data retention policy.•Served as business relationship manager for the Analytical business line within the company•Removed a critical business growth bottleneck by architecting and leading a conversion of SAS clinical analytic environments with 65TB of data from a Windows / CIFS to a Linux / NFS environment resulting in over 50% reduction in job run times.•Founded the company Change Control Board (CCB) building the process to encompass all of IT, which resulted in better system change awareness and improved uptime of business systems.

Bachelor, Computer Science

Cetificate, Computer Electronics