Ken H. Email & Phone Number

Pittsburgh, Pa, Us

Manage scope of new projects, and lead team in meeting objectives. Automate tasks and use agile workflows on large engineering projects with Independence and expertise. Guide and mentor team members, and regularly lead technical introductions for new clients. Cloud implementation, Agile workflows, Observability, Monitoring and Logging. Skilled in Application Performance, Transaction Profiling, Network Capacity Planning, End User Experience, and Remote Office Deployments.

NPM: Rearchitected the engineering scope and priority of network projects; to pro-actively evaluate system capacity and the acquisition of equipment and services in a rapid and agile manner. Audited Firewall rules with Skybox, and confirmed they were functional for application’s network traffic. Script additional reporting with API calls to Infoblox when presenting the current as-built designs of the network as part of the stakeholder review.Able to prioritize large projects based on ability to collect data for resolution and continue to deliver overall required velocity with the team.Governance Risk Compliance:Ship internal integrations for RSA’s Archer eGRC Platform for support of Enterprise APM workflows; Develop SOP’s for Wireshark and Riverbed tools (SteelCentral Transaction Analyzer, Packet Analyzer Plus, AppResponse Xpert 11, and NetCollector) for network performance and pre- deployment review of customer objectives that result in 33% improvement in productivity, and allow the reassignment of resources to other teams during a large reorganization across multiple pillars.APM:Identify items for improvement using Dynatrace to meet usability requirements across a national user base for global enterprise.

Managed a team to deliver key metrics in written reports to reduce CAPEX and Operating costs related to performance complaints related to application performance. Solved many emergency and systemic issues as Problem Coordinator for Network / Application and Web Server Performance within ITIL framework for problems.Optimize SD-WAN: Re-architected with the use of AppResponse Xpert a Riverbed Steelhead SD-WAN accelerator deployment regression in the WAN that was unknown and degrading enterprise efficiency. This solution saved circuit upgrade that was expensive and not needed when the WAN acceleration was properly configured. Specified, designed and architected an AppInternals Xpert deployment to provide visibility into third-party Cloud / SaaS application’s for BCBS’s Pharmaceutical customer. This increased productivity 33-50%.Optimize Web Performance: Built monitoring and provided remediation for Web traffic for company websites. Showed that competing websites were out performing us with half the time to load pages. Worked closely with vendors on potential proposals, and where needed instructed them to implement feature changes that would improve our deployment and reduce capex costs.Implement and Deploy Web Application FirewallsDesigned, specified configuration, and installed a HA cluster for a WaaF LB on vSphere for supporting consumer facing websites in our East Coast datacenter with a Dell Foglight for the EUE component monitoring. This saved money that was going to be allocated for adding a CDN, which was not needed.Lift and Shift / DC Migration: Created reports analyzing proposed Data Center consolidations using OPNET’s ITGuru and other tools during mergers and acquisitions. Outstanding Partnership with StakeholdersRecognized annually by management, for abilities to collaborate with many internal teams and across silos to lead the recovery of outages and remediation of defects.

Completed

Completed

Education record

Education record

Education record

Certificate, Application Performance Managment

Certificate, Application Performance Managment

Certificate, Application Performance Management

Certificate, Opnet Sp Guru, Opnet It Guru, Opnet Modeler, And Opnet Ace

Certificate, Opnet Sp Guru, Opnet It Guru, Opnet Modeler, And Opnet Ace

Software Engineering Institute