• Oversee Daily Operations: Monitor the day-to-day activities of the branch to ensure smooth operation and efficiency.• Proactively responding and providing solution to the customers/clients concern within the given SLA• Experience in handling IR (Incident Report) for all damage parcels.• Conducting weekly meetings with the team to meet business standard agreements and goals of the organization.• Project work as directed by the area Manager• Handle parcel management, maintain inventory, and liaise with vendors or external suppliers and customers for items or products.• Conducting training session to all J&T riders within our branch, about the company rules and regulations.• Operate and maintain business-as-usual as a branch Admin.• Very proficient using JMS application.• Contributing action plan for the improvement of business process• Providing excellent customer service

Handling student's concerns/queries regarding their enrollment. And assisting the graduate student with all the credentials they're requesting (Diploma, TOR, COG, etc)Data encoder - ( using MS Word, PowerPoint,  and Excel)Helping faculties to organize all the files and paper works.Provide/Suggest ideas/actions that improve the school and the quality of education.