Jarrod Cox work email
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Jarrod Cox personal email
Cisco Certified Network Associate with a passion for learning, teaching and technology.
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Jr. SreSeed Innovations, Llc Aug 2021 - PresentMonument, Co, Us -
Technical LeadCognitio Corp Sep 2020 - Aug 2021Mclean, Virginia, UsOperate out of a Jira queue to support end users with advanced Jira workflow tasks and extend the basic functionality of Jira through groovy scripts. Troubleshoot authentication issues that require executing PowerShell scripts through command line. Basic access management for Git, SonarQube and Fortify.•Promoted to technical lead within 5 months of hire due to ability to absorb and share knowledge.•Using groovy scripts, streamlined automated approval process in Jira that would normally require purchasing a license.•Produced half of team’s tier 1,2, and 3 guides covering roughly 50% of team’s scope. Turned tasks that would normally take newcomers hours of research into minutes.•Implemented tier structured queue, defined queue manager function, and utilized labels to identify where tickets should be routed. This resulted in tickets being seen by the proper teams and no longer idling in the queue for months, thus contributing to improved customer satisfaction. -
Help Desk Support SpecialistBoltmsp Sep 2019 - Sep 2020• Commended for creating clear documentation for employee onboarding, standard device setup, and VPN installation in ITGlue.• Took on responsibility of managing, configuring and deploying Invarosoft to streamline IT service management.• Assisted engineer with replacing APC UPS and installing Ubiquiti access point.• Resolved 4 network outages by walking end users through the process of troubleshooting network connectivity. Confirmed scope of outage by attempting to connect to firewall through remote management tool Automate. Utilized information provided by ipconfig such as DHCP or APIPA provisioned IP addresses. Carefully guided end user through power cycling modem, router, firewall and switch while reaching out to ISP if required.
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First Grade TeacherConcordia International School Xiamen Dec 2015 - Jul 2019• Successfully coordinated and created a marketing strategy plan involving social media, flyers, and quick response codes leading to our school blog. Over a period of 3 months this resulted in 12 students signing up for our school and over 30 parent inquiries.• Filled the role of a help desk technician by troubleshooting, maintaining and repairing fellow staff computers, thus saving the school 28,880 per annum hiring a technician.• Integrated touchscreen tv as instructional technology that improved overall student focus and engagement in the classroom.
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Help Desk TechnicianTroy University Mar 2014 - Oct 2015Troy, Al, Us• Furthered team’s success as the best of 4 campuses in ticket resolution by maintaining the most resolved tickets for 3 consecutive months.• Provided effective one-on-one end user problem resolution/escalation over the phone for 3000 end users spanning 4 campuses.
Jarrod Cox Education Details
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Evangel Christian AcademyHigh School Diploma
Frequently Asked Questions about Jarrod Cox
What company does Jarrod Cox work for?
Jarrod Cox works for Seed Innovations, Llc
What is Jarrod Cox's role at the current company?
Jarrod Cox's current role is Junior SRE at Seed Innovations.
What is Jarrod Cox's email address?
Jarrod Cox's email address is kc****@****oup.com
What schools did Jarrod Cox attend?
Jarrod Cox attended Evangel Christian Academy.
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