Kenny Keil Email & Phone Number

• Team Work/Self Starter: Works independently for my position and within the crew of six other officials
• Conflict Resolution: Excellent awareness of potential complications and uses quick judgement to resolve conflict
• Information Processing: Enforce applicable activities rules and assess penalties when necessary
• Training and Continuous Improvement: Attend all required meetings and training sessions. Film study to improve in areas needed
• Communication/People Skills: Relay information in game to crew mates, coaches, and staff. Discuss areas of difficulty with the supervisor post game or throughout the week
• Multi-Tasking: Requires quick thinking to unusual circumstances, assessing the proper judgement and enforcement

St Charles, Illinois, United States

• Logistics Management: Planning and managing logistics, transportation, and customer service. Directing and coordinating order cycle. Manage the relationship from initial introduction to service agreement
• Quality Assurance: Managing services to ensure programs and accounts are in good standing. Analyze and improve organizational process and workflow
• Communication Plans: Communicate customer issues with operations team and devise ways of improving the customer experience
• Pricing and Negotiation: Liaising and negotiating with suppliers, shippers, distributors, and carriers
• Sales and Account Management: Personably responsible for over $3 million in yearly revenue, turning in over $400,000 in profit. Onboarding new clients for partnerships
• Data Analysis: Maintain metrics and analyze data to assess performance and implement improvements for performance and profitability. Forecast requirements for freight lanes to provide accurate pricing for customers

St Charles, Illinois, United States

• Market Analysis: Generate leads and attract new prospects. Develop a sales pipeline
• Freight Management: Collaborate with Logistics Managers and Load Planners in order to effectively manage freight lanes
• Business Plan: Creating detailed business plans to reach predetermined goals and quotas
• Business Development: Researching new sales opportunities through networking and presenting to prospective clients. Responsible for generating $1.5 million in revenue
• Customer Service: Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation

St Charles, Illinois, United States

• Administrative support to the logistics and transportation team. Optimizing transit of perishable goods
• Verify load information for accuracy. Communicate and tender freight to carriers
• Assist in coordinating the daily operations, including scheduling, tracking, and resolving customer service issues
• Ensure proper pick up, transit times, and delivery of goods.
• File BOL for invoicing to customers for review
• Prepare reports for dispatch, customer presentations, and invoicing

Chicago, Illinois, United States

• Sales and Marketing Plan: Generated increased sales of +10% for ten (10) stores by executing a grassroots marketing campaign by initiating face-to-face contact with previous and new customers.
• Data Analysis: Analyzed daily and weekly sales results looking for trends and/or areas to improve the sales campaign and/or profitability.

* Increased customer satisfaction by providing prompt service to over eight distinct customers groups. o Received several customer satisfaction survey recognition awards.* Managed and coordinated bar alcohol distribution and sales leading to strong profits while minimizing slippage.

* Composed, distributed, and maintained press releases and materials for the team newsletter.* Maintained and updated the data base for season ticket holders.* Initiated contact with new potential corporate sponsors leading to new supporters.* Planned, coordinated, and implemented a one week summer youth camp

M.S., Integrated Marketing Communications

B.A., Sports Management

Activities and Societies: Football Team, Member of Phi Delta Theta, Member of Phi Epsilon Kappa fraternity for P.E. majorsLiberal Arts.

Education record