Kenneth Lu phone numbers
I am currently a full time MBA candidate at USC Marshall School of Business with a background in hospitality operations and technology. I have nearly a decade of experience in the hospitality sector, either working with hotels and restaurants directly or indirectly as a trusted partner. Within those years, I have been able to hone my leadership, collaboration, and analytical skills, while also developing strong relationships with colleagues and clients alike. Having worked at both larger, more established companies and smaller, start-up-like companies, I have been able to gain exposure and knowledge around how a business operates in either environment. Following my targeted graduation in 2025, I aim to continue my journey in the technology space.
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Product StrategyHotelyrLos Angeles, Ca, Us -
Mba CandidateUsc Marshall School Of Business Jul 2023 - PresentLos Angeles, Ca, UsHigh Tech Association (President, formerly AVP of External Relations)Entrepreneur & Venture Management AssociationMarshall Automotive Retail Travel & Hospitality AssociationTeacher's Assistant for GSBA-508: MBA Career Launchpad (Tech Track)New Venture Seed CompetitionDean’s Scholarship RecipientMarshall School of Business Dean’s List (2024 Fall & Spring) -
Mba Summer Associate - RcgthCognizant Jun 2024 - Aug 2024Teaneck, New Jersey, UsFocused on the retail, consumer goods, travel, and hospitality sectors -
Director, Strategic AccountsSelfbook Dec 2022 - May 2023New York, Ny, Us -
Senior Customer Success ManagerSelfbook Nov 2021 - Dec 2022New York, Ny, Us
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Senior Customer Success Manager, AmericasDuetto Mar 2021 - Nov 2021San Francisco, California, Us• Manage 20+ accounts, 8 of which are Premium/Enterprise tier, equivalent to approximately $3,400,000 in Annual Recurring Revenue• Co-lead departmental meetings, participate in cross-functional meetings, and serve as a mentor for the Customer Success and Technical Support teams• Drive initiatives, innovations, and projects to unlock departmental efficiencies and increased client success• Perform Customer Success Manager duties -
Customer Success ManagerDuetto Feb 2019 - Mar 2021San Francisco, California, Us• Manage 40+ accounts equivalent to approximately $3,000,000 in Annual Recurring Revenue, leading clients through training, adoption, and expansion• Cooperate with various clients and property management systems to optimize revenue strategy through the usage of the Duetto software and consistent communication• Track and communicate customer health, sentiment, and churn risk through the usage of Gainsight (Salesforce)• Assist in the hiring and training processes for the Customer Success Department
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Duty ManagerWaldorf Astoria Hotels & Resorts Aug 2018 - Feb 2019• Ensured seamless transition from Mandarin Oriental by creating SOPs and training colleagues• Promoted an engaged work environment through consistent performance feedback and recognition programs• Managed Front Office Labor by completing and reviewing all payroll procedures and strategic scheduling• Spearheaded SALT (Satisfaction and Loyalty) Analysis to consistently improve service performance hotel-wide -
Duty ManagerMandarin Oriental Hotel Group Jun 2018 - Aug 2018Quarry Bay, Hong Kong, Hk• Oversaw daily operation of Front Desk, Guest Relations, and Concierge• Managed Front Office Labor through strategic scheduling and proper payroll procedures• Fostered an engaged work environment through recognition, synopsis, and mentoring• Resolved guest issues and colleague concerns and ensure timely follow up• Lead and conducted on-boarding training for Front Office Leadership Team -
Night ManagerMandarin Oriental Hotel Group Nov 2017 - Jun 2018Quarry Bay, Hong Kong, Hk• Oversaw hotel-wide operation during the overnight shift as the primary decision maker• Processed the hotel’s End of Day/End of Month reports inclusive of closing the revenue generated from all outlets• Maximized revenue by leading property upsell strategies and labor management• Maintained an engaged workplace through training, coaching, developing, and acting as the colleagues’ mentor• Co-led Emergency Response Team to ensure safety and security of all colleagues and guests
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Front Desk SupervisorMandarin Oriental Hotel Group Jun 2017 - Nov 2017Quarry Bay, Hong Kong, Hk• Acted as Relief Manager on Duty and Front Office Department Trainer• Performed tasks of Guest Services Agent and Guest Relations Executive in support of Front Office Operations• Provided supervision and communicate performance standards and expectations to Guest Service Agents• Developed and implement initiatives to drive employee engagement and to maximize room revenue
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Guest Relations ExecutiveMandarin Oriental Hotel Group Aug 2015 - Jun 2017Quarry Bay, Hong Kong, Hk• Hosted VIP and Entertainment groups and act upon their requests and requirements• Managed loyalty and guest adoption program by acting as their direct liaison to increase guest retention• Created the daily, hotel-wide summary of notable arriving, in-house, and departing guests• Facilitated the coordination of Guest Amenities with Housekeeping, In Room Dining, Front Office• Delegated tasks and train Front Desk colleagues as necessary
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Rooms InternMandarin Oriental Hotel Group Aug 2015 - Dec 2015Quarry Bay, Hong Kong, Hk• Shadowed and performed aspects of the Rooms Division: Guest Services, Front Services, Housekeeping• Observed and ensured all interactions were in accordance to LQA, Forbes, and MOQA Standards
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Guest Services AgentMandarin Oriental Hotel Group May 2014 - Aug 2015Quarry Bay, Hong Kong, Hk• Checked guests in and out while providing personalized service and assistance• Resolved guest complaints by communicating with relevant departments• Finalized guest folios accurately while adhering to specific package rates• Encouraged and participated in the upselling of guest accommodations• Processed the non-zero balance, credit limit and date completion reports
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Food RunnerB&B Hospitality Group Nov 2013 - May 2014New York, Ny, Us• Presented and described food items to guests• Expedited guest orders to streamline the actions in the kitchen• Bussed and reset tables in an efficient manner• Performed designated side work including polishing, mopping, sweeping, and preparing food
Kenneth Lu Education Details
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Usc Marshall School Of BusinessMaster Of Business Administration - Mba -
University Of Nevada-Las VegasHospitality Administration/Management
Frequently Asked Questions about Kenneth Lu
What company does Kenneth Lu work for?
Kenneth Lu works for Hotelyr
What is Kenneth Lu's role at the current company?
Kenneth Lu's current role is Product Strategy.
What is Kenneth Lu's direct phone number?
Kenneth Lu's direct phone number is +162620*****
What schools did Kenneth Lu attend?
Kenneth Lu attended Usc Marshall School Of Business, University Of Nevada-Las Vegas.
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